Technical Client Services Associate | NYC Metropolitan Area

Daley And Associates, LLC; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

Daley And Associates, LLC is seeking a Technical Client Services Associate in New York City to manage critical customer relationships and drive operational excellence. This role requires a technical degree and 2+ years of experience in field service or sales engineering. Responsibilities include leading on-site engagements, training clients, and partnering with engineering teams. The position offers a salary range of $80,000 to $100,000, with local travel requirements. Ideal candidates thrive in dynamic environments and communicate effectively.

Qualifications

• 2+ years in technical field service, sales engineering, or equipment training.
• Proven track record in field service, technical consulting, or sales engineering.
• Strong mechanical and systems intuition within industrial or battery-powered equipment.

Responsibilities

• Lead on-site engagements across warehouse and operational environments.
• Act as the face of technical expertise, advising stakeholders.
• Identify and capture revenue opportunities through parts, upgrades, and service.
• Deliver high-quality training and ensure adoption of best practices.
• Partner with internal engineering and support teams.

Skills

Technical consulting

Field service

Sales engineering

Customer communication

Problem solving

Education

Technical degree (mechanical, electrical, industrial) or equivalent experience

Job description

Technical Client Services Associate

NYC Metropolitan Area | 50–75% Local Travel

A high‑growth, innovation‑driven organization is building out its field‑facing talent and is seeking a top‑tier Technical Client Services Associate to take ownership of critical customer relationships and drive operational excellence in the field. This is not a routine service role. It’s a high‑impact, customer‑facing position for someone who thrives in dynamic environments, can operate autonomously, and brings both technical depth and a service mindset.

You’ll be embedded in customer operations, influencing outcomes, solving complex problems, and directly contributing to revenue through service, upgrades, and parts solutions.

Salary Range: $80,000.00 to $100,000.00

Responsibilities

• Lead on‑site engagements across warehouse and operational environments, diagnosing issues and driving immediate resolution
• Act as the face of technical expertise, advising stakeholders, influencing decisions, and elevating customer performance
• Identify and capture revenue opportunities through parts, upgrades, and service recommendations
• Deliver high‑quality training and ensure adoption of best practices across client teams
• Partner with internal engineering and support teams to influence product evolution based on real‑world insights

Qualifications

• Technical degree (mechanical, electrical, industrial) or equivalent experience
• 2+ years in technical field service, sales engineering, or equipment training
• Proven track record in field service, technical consulting, or sales engineering with measurable impact
• Strong mechanical and systems intuition, especially within industrial or battery‑powered equipment
• Commercial mindset with the ability to identify opportunities beyond break/fix work
• Confident communicator who can command a room and build trust quickly
• Highly independent operator who performs at a high level with minimal oversight