Technical Clerk III/Project Coordinator

TNBR Careers; Knoxville (TN); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision insurance

Retirement plan

Paid holidays

Job summary

Pellissippi State Community College is seeking a Technical Clerk III/Project Coordinator to deliver excellent customer service and provide administrative and project management support across the Workforce and Community Development Office. You will help coordinate courses, registrations, and conferences across campus, supporting directors and staff.

The role requires experience in customer service and project coordination; strong MS Office skills; and the ability to manage multiple tasks,

Qualifications

• Three years’ experience in customer service, cashiering, registration software, and project coordination with Associate Degree.
• Five years’ related experience with High School Diploma.

Responsibilities

• Support project management activities for training projects of Industrial, Professional and Lifelong Learning programs in conjunction with Directors; track instructor contracts, LOAs, invoices and billing.
• Staff department office; answer main phone line; respond to WCD emails about classes and services; take registrations and process payments.
• Manage communications for non-credit open enrollment courses by notifying registrants of locations or cancellations by phone or email.
• Prepare requisitions and materials for classes (rosters, evaluations, certificates, handouts/books).
• Maintain registration software: enter courses, sections, fees, notices; manage online classes (Ed2go, UGotClass, Protrain, At Home Prep).
• Use facilities reservation software to reserve rooms for lifelong learning and industrial training classes.
• Collect and compile WCD data/rosters and track THEC hours.
• Provide administrative support to Executive Director and multiple program Directors; back-up for rentals and invoicing.
• Support conferences like Meter School and Manufacturing Symposium (mailings, notifications, materials, nametags, certificates, staff registration).
• Perform other duties to fulfill the college’s priorities.

Skills

Project management

Microsoft Office

Verbal and written communication

Customer service

Logistics

Word

Excel

PowerPoint

Education

Associate Degree

High School Diploma

Tools

Registration software

Microsoft Office Suite

Job description

Title: Technical Clerk III/Project Coordinator

Department: External Affairs

Classification: 3 -On Campus

Pay Rate: $35,340 $43,090/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.

Required Documents Needed to Upload at Time of Application: Resume, transcripts and three professional references.

Reference check requirements: Three (3) professional references, two (2) of which should be former or current supervisors and (1) professional reference.

Personal references (friends, clergy, customers, relatives) are not considered acceptable references.

A professional reference such as a previous or current co-worker may be used as one of the references.

Position Summary:

The overall purpose of this job is to ensure delivery of excellent customer service and provide administrative and special project management support to help achieve the goals and objectives of the Workforce and Community Development Office. In supporting the WCD team, this position assists in with the procedures and processes necessary to offer a wide variety of corporate, industrial, and personal interest courses, programs, and conferences/symposiums at all College campuses.

Essential Functions:

25% Support project management activities for training projects of Industrial, Professional and Lifelong Learning programs in conjunction with Directors. This includes preparing and tracking status of instructor and vendor contracts, monitoring and tracking LOAs, processing invoices in conjunction with college’s accounting office for creation of billing to companies/vendors; and tracking billing and payment. Reconcile credit card transaction reports.

20% Staff department office, answer main phone line, and respond to WCD email questions about classes and services; take registrations and process credit card payments; or direct caller to appropriate individuals within college.

10% Manage customer communications for all non-credit open enrollment courses by making sure all registrants are notified of their class location or if class has been canceled by phone or email.

10% Prepare requisitions and materials for classes as needed (class rosters, evaluations, certificates, handouts/books including ordering if necessary).

10% Maintain WCD registration software by entering new open enrollment and lifelong learning courses, sections and fees, and notices. Add registrations for contract, on-line training, and conferences. Maintain all online classes (Ed2go, UGotClass, Protrain, and At Home Prep).

5% Utilize facilities reservation software to reserve rooms for lifelong learning and industrial training classes.

5% Collect and compile WCD data/rosters and maintain/track THEC hours.

5% Along with WCD Admin Asst III, provide administrative support to Executive Director, Community Services Program Director, Sales Director, Solutions Management Director, MegaLab Director, and Event Services Director. Back-up to Admin Asst III for rentals and invoicing.

5% Provide support for conferences managed by division including Meter School and Manufacturing Symposium (mailings, email notifications, materials, nametags, and certificates, and staff registration and information table during conference).

5% Other duties as assigned to fulfill the strategic priorities and mission of the College.

Job Requirements:

Required: Three years’ experience in customer service, cashiering, registration software, and project coordination with Associate Degree; or five years’ related experience with High School Diploma.

Part-time work experience is calculated at 50% credit of full-time work experience.

The College reserves the right to assign every employee work that fulfills the strategic priorities and mission of the College.

Skills/Abilities:

• Knowledge of project management, basic accounting, and Microsoft Office.
• Above average verbal and written communication skills, customer service, problem-solving capacity, and logistics skills.
• Above average knowledge of Word and Excel; working knowledge of PowerPoint required.
• Technologically savvy with ability to learn various software platforms utilized by the WCD department for registration, course scheduling, and room reservations.
• Able to engage in the College’s mission and values

.

Physical Demands:

Majority of the work day is spent at a workstation utilizing a computer. Occasionally this individual will be required to walk across campus. May have to lift boxes up to 10 pounds.

Hazards:

Typical hazards of any employee working with the public in an office setting.

Full-time Employment Benefits:

• Insurance Options: Health, Dental, Vision, Life, Short/Long-term Disability, FSA/HSA
• Wellness Incentive Program, if enrolled in health plan
• Educational Assistance: Fee Waiver, Spouse/Dependent discounts, Audit/Non-Credit, Reimbursement Program
• Employee Assistance Program
• Retirement Options: Tennessee traditional pension plan option (TCRS), 401k with $100 company match, 457, 403b
• Employee Discount program with over 900+ companies
• 14 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
• Longevity Pay
• Many opportunities for professional development

Pellissippi State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, sexual orientation, gender identity/expression, pregnancy, disability, age (40+), status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies concerning all employment and education programs and activities. View the nondiscrimination policy. For questions or concerns, please contact George Underwood at [e-mail] or 865-539-7354.

Pellissippi State Community College participates in the E-Verify program, a free, web-based system that electronically confirms the identity and employment eligibility of new hires. By using E-Verify, we ensure compliance with federal employment eligibility verification requirements and help maintain a legal workforce. For more information, visit the official E-Verify website Home | E-Verify.

If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at [e-mail].