Technical Business Analyst - Salesforce

Corporation Service Company; Wilmington (DE); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid/Remote work

Bonuses

Annual leave

Tuition reimbursement

Job summary

Corporation Service Company, based in Wilmington, Delaware, seeks a Technical Business Analyst to translate business needs into actionable Salesforce requirements and drive continuous improvement across the platform. You will collaborate with business and technical teams to design processes, reports, and training materials while supporting end-users and quality data initiatives.

The role involves configuring Salesforce workflows, creating reports and dashboards, and participating in Agile

Qualifications

• Strong analytical, problem-solving, and critical thinking skills.
• Ability to listen, ask thoughtful questions, and clearly document information.
• Prior experience with Salesforce as either an end user or administrator
• Strong written and verbal communication skills, including the ability to explain information clearly to different audiences.
• Proficiency in Microsoft Excel and a willingness to learn Salesforce reporting, dashboards, and configuration.

Responsibilities

• Configure and enhance Salesforce workflows, automation, and platform features to meet business needs.
• Create and maintain Salesforce reports and dashboards that provide actionable business insights.
• Facilitate stakeholder discussions to gather, analyze, and document business and functional requirements.
• Translate requirements into clear user stories, acceptance criteria, and process documentation for delivery teams.
• Analyze current-state processes and recommend improvements that increase efficiency and improve the user experience.
• Participate in backlog refinement, sprint planning, and other Agile Scrum ceremonies.
• Develop user guides, training materials, and communications, and deliver end-user training and ongoing support.
• Monitor Salesforce releases, platform updates, and best practices to identify opportunities for continuous improvement.
• Conduct research and data analysis to support recommendations and strategic decision-making.
• Promote data quality by identifying issues, documenting standards, and partnering with stakeholders on corrective actions.

Skills

Salesforce

Agile/Scrum

Stakeholder comms

Requirements gathering

Tools

Excel

Job description

Candidates for this position must be eligible to work in the United States without sponsorship. Time on-site or time zone may be necessary based on business need.

The Technical Business Analyst supports the development and continuous improvement of Salesforce solutions by translating business needs into actionable requirements. Working across business and technical teams, this role contributes to process analysis, platform configuration, reporting, testing, documentation, training, and end-user support to improve operational efficiency and user experience.

Some of the things you will be doing:

• Configure and enhance Salesforce workflows, automation, and platform features to meet business needs.
• Create and maintain Salesforce reports and dashboards that provide actionable business insights.
• Facilitate stakeholder discussions to gather, analyze, and document business and functional requirements.
• Translate requirements into clear user stories, acceptance criteria, and process documentation for delivery teams.
• Analyze current-state processes and recommend improvements that increase efficiency and improve the user experience.
• Participate in backlog refinement, sprint planning, and other Agile Scrum ceremonies.
• Develop user guides, training materials, and communications, and deliver end-user training and ongoing support.
• Monitor Salesforce releases, platform updates, and best practices to identify opportunities for continuous improvement.
• Conduct research and data analysis to support recommendations and strategic decision-making.
• Promote data quality by identifying issues, documenting standards, and partnering with stakeholders on corrective actions.

Technical skills, experience and qualifications do I need?

• Strong analytical, problem-solving, and critical thinking skills.

Ability to listen, ask thoughtful questions, and clearly document information.

• Prior experience with Salesforce as either an end user or administrator

Strong written and verbal communication skills, including the ability to explain information clearly to different audiences.

• Proficiency in Microsoft Excel and a willingness to learn Salesforce reporting , dashboards, and configuration .

Ability to organize work, manage multiple priorities, and follow tasks through completion.

Attention to detail and a willingness to learn new processes, systems, and tools.

Previous business analysis experience is not required; training and support will be provided to the right candidate.

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

Why Work with CSC?

At CSC, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we're the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

Job Info

• Job Identification 17410
• Job Category Business Process Analysis
• Job Schedule Full time
• Locations 251 Little Falls Dr., Wilmington, DE, 19808, US (Hybrid)