Technical Business Analyst

Heitman; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Heitman in Chicago is looking for a support professional to provide second line support for various internal systems and third-party applications. The role involves developing custom solutions using the Microsoft BI Stack (SSRS) and interacting with users to resolve issues.

The ideal candidate has 1-3 years of relevant experience, a Bachelor's degree in IT or related field, and good knowledge of SQL. Strong analytical and problem-solving skills are essential, as well as the ability to document requirements effectively.

Qualifications

• 1-3 years relevant experience supporting applications in a production environment.
• Ability to document requirements, processes, and functional specifications using Visio.
• Ability to manage time and priorities effectively in a fast-paced environment.

Responsibilities

• Provide second line of support for various internal and third party systems.
• Develop custom solutions using Microsoft BI Stack (SSRS).
• Interact with users and vendor Helpdesk to raise and resolve issues.

Skills

Analytical skills

Problem-solving

SQL

Microsoft BI Stack (SSRS)

VBA

VB.NET

SSIS

SSAS

Visio

Interpersonal skills

Education

Bachelor's degree in IT, Computer Science, Software Engineering, or related discipline

Tools

SQL Business Intelligence Platform (SSRS)

Yardi

Argus

Job description

Job Description

Second line of support for various internal and 3rd party systems

Develop custom solutions using Microsoft BI Stack (SSRS)

Excellent analytical and problem-solving skills, adept at identifying root cause and championing solutions

Interact with users and 3rd party vendor Helpdesk to raise and resolve issues and deploy solutions

Create and maintain requirement documentation, requirements analysis, requirements status reporting

Coordinate internal and external resources to accomplish requirements objectives, including requirements change management

Prepare and present requirements status/issues to project manager

Qualifications

1-3 years relevant experience supporting application in a production environment and incident management

Bachelor's degree (or equivalent work experience or specialized training) in Information technology (IT), Computer Science (CS), Software Engineering, or related discipline

Experience and good working knowledge of SQL

Experience and good working knowledge of SQL Business Intelligence Platform (SSRS)

Experience with VBA; some experience with VB.NET, SSIS, and SSAS is a plus

Work with supervision and manage time and priorities in a very fast paced, demanding environment

Ability to document requirements, processes and functional specification using Visio

Ability to communicate effectively with technical team, software vendor users and management

Exceptional interpersonal and teamwork skills

Familiarity with real estate accounting, and finance software like Yardi and Argus is a plus

Equal Employment Opportunity: Heitman is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination based on race, color, creed, religion, sex, age, national origin or ancestry, physical, medical or mental disability or condition (including, without limitation, HIV and AIDS), developmental disability, handicap, denial of family and medical care leave, denial of pregnancy leave, domestic partner status, status as a victim of sexual or domestic violence (or familial relationship to such victim), veteran status, marital status, sexual orientation, arrest records, citizenship status, criminal history that has been expunged, unfavorable discharge from the military, or any other basis protected by federal, state or local laws.