Technical Business Analyst

Eliassen Group; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401k with company match

Life insurance

Job summary

Eliassen Group is seeking a Technical Business Analyst with Appian experience to drive process automation and data-informed decision making. You will bridge business stakeholders and technical teams, translating requirements into scalable Appian solutions and maintaining data insights across systems.

The role emphasizes Agile delivery, backlog management, and close partnership with developers to implement low-code workflows across Finance, Digital, HR, and Operations.

Qualifications

• 3+ years as Technical Business Analyst or similar role.
• 2+ years hands-on Appian platform experience (process modeling, reports, integrations).
• Knowledge of BPM and workflow automation concepts.
• Experience gathering requirements and creating BRDs, user stories, acceptance criteria.

Responsibilities

• Partner with business stakeholders to gather, analyze, and document requirements.
• Translate needs into functional specs, user stories, acceptance criteria, and workflows.
• Facilitate workshops, sprint planning, and reviews; support UAT planning and issue resolution.

Skills

Appian

Requirements gathering

Agile/Scrum

Data analysis

Stakeholder management

Tools

JIRA

Confluence

Visio

Job description

Our client is seeking a Technical Business Analyst with Appian experience and strong data analysis skills to support the delivery of process automation and workflow optimization initiatives across a diverse portfolio of applications. This role will serve as the bridge between business stakeholders and technical teams, translating business requirements into scalable Appian solutions while leveraging data insights to drive decision-making.

The ideal candidate will have experience working in Agile environments, gathering and documenting requirements, managing application backlogs, and partnering with developers to implement low-code workflow solutions. This position will support applications across Finance, Digital, Operations, HR, and other business functions.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Key Responsibilities

Business Analysis & Requirements Gathering

• Partner with business stakeholders to gather, analyze, and document business and system requirements.
• Translate business needs into functional specifications, user stories, acceptance criteria, and process workflows.
• Facilitate requirements workshops, stakeholder meetings, sprint planning sessions, and solution reviews.
• Conduct gap analyses and identify opportunities for process improvements and automation.
• Support User Acceptance Testing (UAT) planning, execution, and issue resolution.

Appian Platform & Process Automation

• Collaborate with Appian developers to design and enhance workflows, process models, business rules, and low-code solutions.
• Manage and prioritize application backlogs alongside product owners and business stakeholders.
• Evaluate and optimize Appian platform capabilities to meet evolving business needs.
• Assess solution feasibility and recommend configuration versus custom development approaches.
• Support production applications through troubleshooting, enhancements, and ongoing maintenance.
• Define and promote Appian platform standards, governance, and best practices.

Data Analysis & Integration

• Analyze and map data flows across Appian, Salesforce, and third-party platforms.
• Develop and maintain data models, entity relationships, and integration documentation.
• Perform data profiling, mapping, cleansing, and quality assessments.
• Support data migration and system integration initiatives.
• Collaborate with data engineering and business teams to transform data into actionable insights.
• Conduct root cause analysis on data discrepancies and process issues.

Cross-Functional Collaboration

• Partner with teams across Operations, Finance, Digital, HR, UX, Salesforce, and Data Engineering.
• Document process flows, system architectures, integration patterns, and deployment procedures.
• Support API integration efforts through documentation, payload mapping, and requirements definition.
• Stay current on Appian platform updates, enhancements, and industry best practices.

Required Qualifications

• 3+ years of experience as a Technical Business Analyst, Business Systems Analyst, or similar role.
• 2+ years of hands-on experience with the Appian platform, including process modeling, records, reports, and integrations.
• Strong understanding of Business Process Management (BPM) and workflow automation concepts.
• Experience gathering requirements and creating business requirements documents, user stories, and acceptance criteria.
• Experience with process mapping, workflow analysis, and business process improvement.
• Knowledge of data modeling, data mapping, and ETL concepts.
• Ability to analyze complex datasets and provide business recommendations.
• Experience working in Agile/Scrum environments.
• Proficiency with JIRA, Confluence, Visio, or similar collaboration tools.
• Excellent communication, facilitation, and stakeholder management skills.

Desired Skills

• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-starter with strong attention to detail.
• Excellent presentation, facilitation, and communication skills.
• Ability to influence and collaborate across technical and non-technical teams.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.