Technical Application Owner

100 Eli Lilly and Company; Indianapolis (IN); Hybrid; USD 66,000 - 154,000; Full time

Benefits offered by this job

401(k)

Pension

Medical, dental, vision

Job summary

Eli Lilly and Company in Indianapolis, IN, is seeking a Technical Application Owner to oversee GPS applications on the Veeva platform and related services. The role focuses on technical ownership, incident resolution, and collaboration with vendors to maintain compliant systems.

The position offers a hybrid work model with on-site collaboration and remote work days, aligning with Lilly's commitment to patient safety and innovative solutions in a regulated environment.

Qualifications

• Experience with ITIL, ServiceNow and service management.
• Familiarity with GxP environments and QA methods.
• Understanding of SQL, Oracle databases.
• Agile/DevOps practices for support processes.
• Veeva Vault configuration/validation in GxP.
• Experience with AWS services in regulated settings.
• Networking basics and Azure/Entra ID concepts.
• Jira, GitHub and HP ALM proficiency.
• Automation tooling and workflow orchestration familiarity.
• Leadership to influence IT and business leaders.

Responsibilities

• Lead technical health of GPS applications, ensuring uptime and performance.
• Be the main technical contact for incidents, problems, and escalations.
• Translate business needs into technical designs for vendors and developers.
• Lead configuration, development, and testing for system changes.
• Coordinate releases, including business testing and adoption support.
• Track service performance against SLAs and KPIs, flag risks.
• Provide status updates and technical recommendations to stakeholders.

Skills

ITIL & ServiceNow

GxP familiarity

SQL/Oracle knowledge

Agile/DevOps practices

Vendor coordination

Education

Bachelor's degree or equivalent in IT/IS

Tools

Veeva Vault

AWS (CloudFormation/Lambda/Glue/RDS)

Azure/Entra ID

Jira

HP ALM

GitHub

Job description

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us. As a Technical Application Owner you will join the Global Patient Safety Tech Team, focused on providing innovative safety solutions that improve the lives of patients while maintaining the highest level of compliance. If you are someone who brings a blend of technical and consultative skills and is open to wide ranging responsibilities, this role will be a great fit for you.

The Technical Application Owner holds day-to-day technical ownership of an assigned set of GPS applications, with additional focus on systems built on the Veeva platform. This role is responsible for the technical expertise for assigned applications: resolving incidents, guiding configuration and development work, and partnering with vendors and technical teams to keep systems stable, secure, and audit ready.

Key Responsibilities

• Lead the technical health of assigned GPS applications, including uptime, performance, and lifecycle management.
• Serve as the main technical point of contact for incidents, problems, and escalations tied to owned applications leveraging ITIL practices.
• Translate business requirements into technical designs and communicate them clearly to vendors and developers.
• Lead configuration, development, and testing activities for system changes, working directly with vendors and product teams.
• Coordinate deployment and stabilization of releases, including business testing and adoption support.
• Track service performance against SLAs and KPIs, flagging risks and improvement opportunities.
• Provide status updates and technical recommendations to business and IT stakeholders.

Basic Minimum Qualifications

• High School Diploma 2+ years of experience with the software development life cycle, spanning project initiation through deployment, support, and retirement.
• 2+ years experience with service delivery, application support, and vendor management.
• Qualified applicants must be authorized to work in the United States on a full time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F 1 CPT, F 1 OPT, F 1 STEM OPT, J 1, H 1B, TN, O 1, E 3, H 1B1, or L 1.

What You Should Bring

• Experience with ITIL, ServiceNow, or similar service management practices and tools.
• Experience working in a regulated GxP environment; familiarity with software quality assurance methods and techniques.
• Understanding of SQL, Oracle, or related database technologies.
• Familiarity with Agile, DevOps, or automation tooling for support processes.
• Experience with Veeva Vault configuration, validation, or administration in a GxP environment.
• Experience with Amazon Web Services (CloudFormation, Lambda, Glue, RDS) and implementation of those services in a regulated environment.
• Understanding of core networking concepts and Microsoft Azure / Entra ID capabilities (for example, Active Directory, group management, and group policies).
• Experience with HP ALM, GitHub, and Jira.
• Familiarity with automation tooling, workflow orchestration, or AI enabled support capabilities.
• Experience leading teams and a demonstrated ability to broadly influence business and IT leaders across the organization.
• Experience supporting enterprise transformation, service standardization, or operating model optimization initiatives.

Location & Work Flexibility

This role is based at our Corporate Center in Indianapolis, IN. We offer a flexible hybrid work model, with three days onsite and two days working remotely each week, supporting both collaboration and work‑life balance. Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include:

Employee Resource Groups

• Africa
• Middle East
• Central Asia (AMECA)
• Black Employees at Lilly (BE@Lilly)
• Chinese Culture Network (CCN)
• EnAble
• Evolve
• Lilly Indian Network (LIN)
• Organization of Latinx at Lilly (OLA)
• Pride (LGBTQ+ Allies)
• Veterans Leadership Network (VLN)
• Women’s Initiative for Leading at Lilly (WILL)

The anticipated wage for this position is $66,000 - $154,000. Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance).

• including eligibility to participate in a company-sponsored 401(k)
• pension
• vacation benefits
• eligibility for medical, dental, vision and prescription drug benefits
• flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts)
• life insurance and death benefits
• certain time off and leave of absence benefits
• and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).

Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

#WeAreLilly At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people. We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe! #WeAreLilly