Technical Application Owner

Eli Lilly and Company; Indianapolis (IN); Hybrid; USD 66,000 - 154,000; Full time

Benefits offered by this job

Company bonus

Comprehensive benefits package

Job summary

Eli Lilly and Company is seeking a Technical Application Owner to manage day-to-day ownership of GPS applications and Veeva-based systems. The role focuses on incident management, configuration guidance, and collaboration with vendors and IT teams to keep systems secure, stable, and audit-ready.

The ideal candidate translates business needs into technical designs, leads changes with product teams, and ensures releases are deployed smoothly with strong support for adoption and testing.

Qualifications

• High School Diploma required.
• 2+ years of experience with the software development life cycle including deployment and retirement.
• 2+ years experience with service delivery, application support, and vendor management.
• Authorized to work in the United States on a full-time basis.

Responsibilities

• Lead the technical health of assigned GPS applications, including uptime, performance, and lifecycle management.
• Serve as the primary technical contact for incidents, problems, and escalations tied to owned apps using ITIL practices.
• Translate business requirements into technical designs and communicate with vendors and developers.
• Lead configuration, development, and testing activities for system changes with vendors and product teams.
• Coordinate deployment and stabilization of releases, including business testing and adoption support.
• Track service performance against SLAs and KPIs, flag risks and opportunities for improvement.
• Provide status updates and technical recommendations to business and IT stakeholders.

Skills

ITIL knowledge

Vendor management

Team leadership

Regulated GxP environment

SQL/Oracle knowledge

Agile/DevOps

Cloud - AWS

Azure Entra ID familiarity

Jira/GitHub/HP ALM experience

Education

High School Diploma

Tools

ServiceNow

Veeva Vault

SQL/Oracle

AWS

Azure

Jira

GitHub

HP ALM

Automation tooling

Job description

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

Role Overview

The Technical Application Owner holds day-to-day technical ownership of an assigned set of GPS applications, with additional focus on systems built on the Veeva platform. This role is responsible for the technical expertise for assigned applications: resolving incidents, guiding configuration and development work, and partnering with vendors and technical teams to keep systems stable, secure, and audit ready.

Key Responsibilities

• Lead the technical health of assigned GPS applications, including uptime, performance, and lifecycle management.
• Serve as the main technical point of contact for incidents, problems, and escalations tied to owned applications leveraging ITIL practices.
• Translate business requirements into technical designs and communicate them clearly to vendors and developers.
• Lead configuration, development, and testing activities for system changes, working directly with vendors and product teams.
• Coordinate deployment and stabilization of releases, including business testing and adoption support.
• Track service performance against SLAs and KPIs, flagging risks and improvement opportunities.
• Provide status updates and technical recommendations to business and IT stakeholders.

Your Basic Minimum Qualifications

• High School Diploma
• 2+ years of experience with the software development life cycle, spanning project initiation through deployment, support, and retirement.
• 2+ years experience with service delivery, application support, and vendor management
• Qualified applicants must be authorized to work in the United States on a full time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F 1 CPT, F 1 OPT, F 1 STEM OPT, J 1, H 1B, TN, O 1, E 3, H 1B1, or L 1.

What You Should Bring

• Experience with ITIL, ServiceNow, or similar service management practices and tools.
• Experience working in a regulated GxP environment; familiarity with software quality assurance methods and techniques.
• Understanding of SQL, Oracle, or related database technologies.
• Familiarity with Agile, DevOps, or automation tooling for support processes.
• Experience with Veeva Vault configuration, validation, or administration in a GxP environment.
• Experience with Amazon Web Services (CloudFormation, Lambda, Glue, RDS) and implementation of those services in a regulated environment.
• Understanding of core networking concepts and Microsoft Azure / Entra ID capabilities (for example, Active Directory, group management, and group policies).
• Experience with HP ALM, GitHub, and Jira.
• Familiarity with automation tooling, workflow orchestration, or AI enabled support capabilities.
• Experience leading teams and a demonstrated ability to broadly influence business and IT leaders across the organization.
• Experience supporting enterprise transformation, service standardization, or operating model optimization initiatives.

Location & Work Flexibility

This role is based at our Corporate Center in Indianapolis, IN. We offer a flexible hybrid work model, with three days onsite and two days working remotely each week, supporting both collaboration and work-life balance.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at Lilly (WILL).

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is

$66,000 - $154,000

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).

Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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