Technical Analyst-- Subject Matter Expert (SME) - Level II

LinTech Global, Inc.; Washington (District of Columbia); Remote; USD 70,000 - 90,000; Full time

Job summary

A technology services company based in Washington is seeking a Technical Analyst – Subject Matter Expert (SME) – Level II to support technology initiatives for IRS agents. The ideal candidate must have a bachelor's degree in IT or related fields and 5+ years of experience. Strong technical knowledge, excellent communication skills, and the ability to run engaging sessions are crucial. This remote role offers a comprehensive benefits package including health insurance and a 401k plan.

Benefits

Open Paid Time Off

Health Insurance with Company Contribution

401k Plan with Company Match

Performance Bonus

Qualifications

• 5+ years of experience supporting technical deployments or field testing.
• Ability to communicate clearly with users and produce near error-free documentation.
• Must be able to obtain/maintain IRS MBI clearance.

Responsibilities

• Provide hands-on technical support for field deployment of investigative tools.
• Document test results, field issues, and recommendations.
• Lead small working sessions with IRS stakeholders.

Skills

Technical support

Customer service

Endpoint hardware knowledge

Clear communication

Validation of functionality

Education

Bachelor's degree in IT, Engineering, or related field

Tools

Chromebooks

Mobile kits

Biometric devices

Job description

Job Title: Technical Analyst – Subject Matter Expert (SME) – Level II

Position Overview

LinTech Global is seeking a proactive and technically skilled Technical Analyst (SME Level II) to support advanced field‑enable initiatives under the IRS‑CI Talon subtask. This role focuses on supporting both technical evaluation and deployment of field technology kits, biometric devices, and portable computing solutions for IRS special agents and investigative teams. The ideal candidate will combine strong technical knowledge with excellent customer service skills and the ability to run smooth, low‑error engagements in both lab and field settings. This role is remote.

Key Responsibilities

• Provide hands‑on technical support for field deployment of investigative tools, Talon kits, and Chromebooks across IRS‑CI units
• Assist in technical evaluation and usability assessments of endpoint and biometric devices
• Conduct structured lab environments and 2‑week field rotations for technical validation and acceptance
• Act as a backup Scrum Lead and help drive team coordination and documentation of testing cycles
• Support deployment planning, end‑user testing, and training coordination with field offices
• Lead small working sessions with IRS stakeholders to walk through technical configurations and operational testing
• Document test results, field issues, and recommendations in concise and actionable formats
• Serve as a bridge between engineering teams and mission users to ensure tools meet field‑readiness standards

Required Qualifications

• Bachelor's degree in Information Technology, Engineering, or related field; or equivalent hands‑on experience
• 5+ years of experience supporting technical deployments or field testing in a federal or enterprise environment
• Strong working knowledge of endpoint hardware, Chromebooks, mobile kits, and biometric devices
• Ability to communicate clearly with users and produce near error‑free documentation and test summaries
• Demonstrated ability to run working sessions, support technical pilots, and validate functionality
• Clearance: Must be able to obtain/maintain IRS MBI (Moderate Risk Background Investigation) – Public Trust

Preferred Qualifications

• Prior experience supporting IRS, law enforcement, or federal field operations
• Familiarity with testing biometric sign‑on or multi‑factor authentication platforms
• Agile/Scrum team experience; SAFe Scrum Master or equivalent certification preferred
• Knowledge of mobile endpoint management, digital kits, and investigative IT tools

Company Description

LinTech Global is an award‑winning GWAC 8(a) STARS III, CIOSP3 Small Business, Microsoft Gold Partner, Oracle Partner, CMMI DEV/SVC L3, ISO 27001, ISO 9001, ISO 20000‑1 certified, business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. LinTech has received several recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The LinTech Global team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.

Benefits

Our robust benefits package includes Open Paid Time Off, Paid Holidays, Company‑paid Life/AD&D, Company‑paid Short Term and Long‑Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!

EEO Statement

LinTech Global, Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business needs.

All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.

If you are an individual with a disability and would like to request reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affidavit Action Plan. This plan is available for inspection upon request.