Technical Analyst

Merck; De Soto (KS); On-site; USD 87,000 - 137,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Merck, a premier biopharmaceutical company, seeks an IT/OT Business Analyst for Global Animal Health Manufacturing IT. Plan and oversee IT/OT projects, align solutions with GAHM standards, and drive modernization initiatives on the shop floor.

Minimum 3 years in IT/OT within manufacturing; strong ITSM knowledge; adapt to rapid technology changes; collaborate across cross-functional teams and vendors; relocation assistance offered.

Qualifications

• Minimum of 3 years of progressive experience in Information and/or Operational Technology, must have experience in manufacturing environments.
• Knowledge of IT Service Management (ITSM) process including Incident, Problem, Change and Configuration Management.
• Ability to adapt to rapidly changing technology and apply it to business needs.
• Strong business acumen, and easy rapport with peers and executives.
• Ability to think out of the box on situation-dependent issues.
• Organizational savvy; leveraging peer-network to escape hierarchy. Adept at managing relationships across expertise, geography, and culture.
• Open and receptive to listening, and discerning pain points; embraces new ideas, evidence and fosters a collaborative atmosphere.
• Eager to participate in Modernization or Digitization initiatives in Manufacturing Shop Floor with emerging technologies such as IoT.
• Eager to participate in integration and management of Manufacturing Systems in Biopharma.

Responsibilities

• Plan, monitor, organize, and oversee IT/OT projects.
• Support and configure software & hardware, ensuring appropriate support for operations and compliance with regulatory, safety, cybersecurity, business continuity, and financial requirements.
• Ensure that implemented manufacturing and lab solutions are aligned with GAHM IT standards and GAHM strategy.
• Facilitate user-centric outcomes in daily operations, projects and product teams, including training and communication on how to use the systems.
• Develop domain expertise in key Manufacturing and Quality business processes, systems, and data.
• Apply standard systems life cycle and other IT processes/methods, practices, and techniques to deliver process integration solutions.
• Ensure the operational stability, maintenance, performance, and compliance of a product or an application in production.
• Act as site Data Steward, ensuring all manufacturing and lab systems are properly maintained in the site Configuration Management Database (CMDB).

Skills

ITSM knowledge

Manufacturing IT/OT

Regulatory compliance

Change management

Communication

Problem solving

Cross-functional collaboration

IoT modernization

Biopharma systems

Vendor coordination

Education

High School Diploma

Job description

Are you passionate about leveraging technology to drive business success? Join our company, a premier research-intensive biopharmaceutical company, as an IT/OT Business Analyst in our Global Animal Health Manufacturing IT division. In this role, you will be at the forefront of innovative health solutions, advancing the prevention and treatment of diseases in people and animals. If you are eager to make a significant impact and thrive in a dynamic environment, we want to hear from you.

• We offer relocation assistance for qualified candidates.

Responsibilities

• Plan, monitor, organize, and oversee IT/OT projects.
• Support and configure software & hardware, ensuring appropriate support for operations and compliance with regulatory, safety, cybersecurity, business continuity, and financial requirements.
• Ensure that implemented manufacturing and lab solutions are aligned with GAHM IT standards and GAHM strategy.
• Facilitate user-centric outcomes in daily operations, projects and product teams, including training and communication on how to use the systems.
• Develop domain expertise in key Manufacturing and Quality business processes, systems, and data.
• Apply standard systems life cycle and other IT processes/methods, practices, and techniques to deliver process integration solutions.
• Ensure the operational stability, maintenance, performance, and compliance of a product or an application in production.
• Act as site Data Steward, ensuring all manufacturing and lab systems are properly maintained in the site Configuration Management Database (CMDB).

Education

• High School Diploma/GED required.

Required Experience

• Minimum of 3 years of progressive experience in Information and/or Operational Technology, must have experience in manufacturing environments.
• Knowledge of IT Service Management (ITSM) process including Incident, Problem, Change and Configuration Management.
• Ability to adapt to rapidly changing technology and apply it to business needs.
• Strong business acumen, and easy rapport with peers and executives.
• Ability to think out of the box on situation-dependent issues.
• Organizational savvy; leveraging peer-network to escape hierarchy. Adept at managing relationships across expertise, geography, and culture.
• Open and receptive to listening, and discerning pain points; embraces new ideas, evidence and fosters a collaborative atmosphere.
• Eager to participate in Modernization or Digitization initiatives in Manufacturing Shop Floor with emerging technologies such as IoT.
• Eager to participate in integration and management of Manufacturing Systems in Biopharma.

Preferred Experience

• Experience managing projects.
• Situational analysis and decision-making abilities.
• Ability to engage with equipment vendors and third-party solutions integrators.
• Experience with Systems Development Lifecycle Methodology (SDLC).
• Experience with implementing solutions in GxP regulated environment.
• Understanding of IT concepts such as computer networking, VLANs, and Firewall Rules.
• Understanding of OT concepts such as historians, MES, SCADA, PLCs, and the Purdue Model.
• Problem-Solving & Analytical Thinking: Ability to diagnose complex issues and devise effective solutions.
• Communication: Strong verbal and written skills to convey technical concepts to non-technical stakeholders.
• Collaboration & Teamwork: Ability to work effectively within cross-functional teams.
• Attention to Detail: Critical for ensuring data accuracy and compliance.
• Adaptability & Continuous Learning: Eagerness to learn new technologies and stay updated on industry trends.
• Customer Focus: Commitment to understanding user needs and enhancing productivity.
• Proactive & Self-Driven: Initiative to identify improvement opportunities and develop solutions.

US and Puerto Rico Residents Only

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

The salary range for this role is

$87,300.00 - $137,400.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.