Technical Advisor

Remote; San Francisco (CA); Hybride; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

401(k) plan with match

23 days PTO per year

Annual growth bonus

Global team events

Remote and in-office hybrid work

Résumé du poste

Sonar is seeking a Customer Success Manager to drive adoption of the SonarQube ecosystem within strategic accounts in the United States. You will work with technical and business stakeholders to understand pains and align them with product value, ensuring high satisfaction and reduced churn.

You will map account technical needs, promote Clean Code practices, and lead quarterly business reviews, audits, and collaboration with sales to grow sponsorship and ongoing value across deployments.

Qualifications

• At least 5 years of software development or DevOps engineering experience.
• At least 5 years in pre- or post-sales customer-facing activities.
• Excellent listening skills and the ability to formalize and abstract elements expressed by customers and partners.
• Excellent presentation and written communication skills.
• Proven ability to work in a team, receiving and giving feedback as well as sharing knowledge.
• Attention to details.
• Autonomy to run your activity/plans with limited supervision.

Responsabilités

• Actively listen and formalize Account technical pains or adoption inhibitors.
• Develop plans to overcome customer pains and inhibitors.
• Report product technical or functional gaps internally and advocate for their resolution.
• Evangelize/Promote the Sonar Clean Code concept and Clean as You Code methodology to the customer.
• Assist Sonar sponsors in the Account for promotion/evangelization of the Sonar ecosystem.
• Keep Accounts up to date on the roadmap and aware of value in upcoming Sonar releases.
• Recruit customer development teams not currently using Sonar.
• Upgrade customer development teams that do not use Sonar correctly to maximize value.
• Position Sonar ecosystem vs other competing products.
• Educate developers and managers on the value of static code analysis and Sonar ecosystem.
• Ensure deployment and operations align with deployment size and criticality.
• Run Quarterly Business Reviews with Account Sales representatives.
• Execute Sonar deployment audits and remediation plans for Accounts.
• Contribute to Account Management plans with Sales Representatives.
• Keep knowledge of technical status, progress, threats, opportunities.
• Track product development within Sonar to maintain product expertise.

Connaissances

Software development

DevOps engineering

Pre- and post-sales

Listening skills

Presentation skills

Team collaboration

Attention to details

Autonomy

Description du poste

Why should I Apply:

At Sonar, we're a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and systematically. We build solutions that don't just solve symptoms of problems - we fix problems at the source - source code, to be specific.

We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. We believe team members should have the opportunity to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we're all about the mission: provide solutions that deliver Clean Code.

The Impact You Will Have:

Your impact will grow the usage of the SonarQube ecosystem within Accounts, both increase the value they get from our products and their consumption.

Your objective is to increase the overall Account Sonar maturity, lower the risk of Account churn or downgrade, Increase Account satisfaction, reduce the number of escalations, Increase the number of Sonar sponsors in the Account, Establish and maintain Sonar as a Trusted Advisor in the Account, Entice Accounts to stay current on an Active version of Sonar, to get maximal value and Influence Sonar roadmap to meet Account needs.

In a nutshell, any technical activity that brings value both to the Account and to Sonar.

What You Will Do Daily:

• Actively listen and formalize Account technical pains or other adoption inhibitors

• Work on plans to overcome customer pains and inhibitors

• Report product technical or functional gaps internally and advocate for their resolution

• Evangelize/Promote the Sonar Clean Code concept and Clean as You Code methodology to the customer

• Assist Sonar sponsors in the Account for the promotion/evangelization of the Sonar ecosystem

• Keep Accounts up to date on the roadmap and aware of the value present in upcoming Sonar releases, as well as collecting feedback

• Recruit customer development teams not currently using Sonar

• "Upgrade" customer development teams that do not use Sonar correctly and therefore do not receive the maximum value

• Position (favorably) the Sonar ecosystem vs other competing products potentially still used in the Account

• Educate developers and managers on the value of static code analysis in general and of the Sonar ecosystem specifically

• Make sure that the Account's Sonar technical deployment and operations are in line with the size of the deployment and the criticality of the tool in the DevOps chain

• Run Quarterly Business Reviews (QBR) with Account Sales representatives

• Execute Sonar deployment audits, identify gaps, and drive remediation plans for Accounts

• Contribute to the Account Management plans with Sales Representatives. Elaborate the Technical strategy tailored to the Account context, provide inputs on the Commercial strategy

• Keep yourself constantly up to date knowledge of the technical status of the Account, technical progress, threats, opportunities for improved maturity

• Track product development within Sonar in order to maintain product expertise

The Experience You Will Need:

• Proven practical experience (at least 5 years) in software development or DevOps engineering which sets the stage for understanding our products and how they're enjoyed by users

• At least 5 years of experience in pre- or post-sales customer-facing activities

• High listening skills and the ability to formalize and abstract elements expressed by customers and partners

• Excellent presentation skills with strong written and verbal communication skills

• Proven ability to work in a team, receiving and giving feedback as well as sharing knowledge

• Attention to details

• A can-do attitude: challenging the status quo, leading and contributing to key improvements and innovations

• Autonomy to run your activity/plans with limited supervision

Benefits of Working with Sonar:

• Flexible comprehensive employee benefit package.

• We encourage usage of our robust time-off allocations. You will receive 23 days of PTO per calendar year (on a pro-rated basis depending on your employment start date), with additional time provided for sickness, life events and holidays.

• We offer an exciting 401(k) plan that has a 4% match, fully vested on day one of participation.

• Generous discretionary Company Growth Bonus, paid annually.

• Fully paid parking in the heart of downtown Austin, Texas.

• Global workforce with employees in 20+ countries representing 35+ unique nationalities.

• We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company.

• Monthly catered events, and team events

Why you will love it here:

Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness - and embraces the right to fail (and get right back up again!). We believe that the best idea wins and everyone has a voice.

We believe that great people make a great company. We value people skills as much as technical skills and strive to keep things friendly and laid-back while still being passionate leaders in our domains. Our 550+ SonarSourcers from 33 different nationalities can relate!

We embrace work-life balance. It is important to maintain a healthy work-life balance. This is why we have a flexible work policy that includes remote and in-office hybrid work (minimum three days a week in the office - Monday/Tuesday/Thursday).

We have a growth mindset. We love to learn and believe that continuous education is critical to our success. In an ever-changing industry, new skills are a must, and we're happy to help our team acquire them.

We prioritize Diversity, Equity, and Inclusion:

At Sonar, we are a global workforce and recognize the value of different backgrounds, and global cultures.

We are committed to creating a diverse work environment and are proud to be an equal-opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All offers of employment at Sonar are contingent upon the clear results of a comprehensive background check conducted prior to the start date.

Please note that applications submitted through agencies or third-party recruiters will not be considered.