Technical Account Specialist - Customer Support

Zenoti; Washington (District of Columbia); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

401k plan

Unlimited paid time off

Paid parental leave

Flexible work hours

Wellbeing programs

Job summary

Zenoti is seeking a Technical Account Manager in the Washington, DC area to support customers with daily operations, product support, and post-go-live adoption. You will collaborate with a global team to resolve issues and drive solutions while training customers on best practices.

The role requires 2–3 years in TAM/Support, a 4-5 year background, and willingness to travel up to 10% on short notice. This is a full-time position with competitive compensation.

Qualifications

• Bachelor's degree in business, CS, IT, engineering or equivalent.
• 4–5 years professional experience, with 2–3 years in Technical Account Management, Technical Support or Help Desk.
• Open to travel on short notice up to 10%.
• Experience supporting complex, data-driven web applications.

Responsibilities

• Support Zenoti customers in daily operations with product support, problem resolution, training and post-go-live adoption.
• Coordinate issue reviews, product enhancement requests and other post-live activities.
• Serve as the single point of contact for large customer accounts with a global, cross-border team to deliver quick solutions.

Skills

Strong problem solving

Excellent communication

Multi-project prioritization

Willingness to travel

Experience in Technical Support/Help-<

Education

Bachelor's degree (business/CS/IT/engineering)

Associate's degree plus relevant experience

Job description

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit:

Requirements

• Bachelor's degree in business, Computer Science, IT, Engineering or equivalent
• 4-5 years professional experience, with 2-3 years experience in Technical Account Management, Technical Support or Help Desk role supporting complex, data-driven web applications
• Open to travel on short notice to customer locations when required, up to 10%

What will I be doing?

• Work with Zenoti customers in support of their daily business operations - focus on product support, problem resolution, training, and post-go-live adoption.
• Coordinate issue reviews, product enhancement requests, and other post-live activities.
• Serve as the single point of contact for large customer accounts while leveraging a broader supporting team across the world to deliver quick and effective solutions to customer issues.

What skills do I need?

• Strong logical, analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to manage multiple priorities across multiple projects simultaneously
• Open to travelling on short notice to customer locations when required
• Previous Technical Support or Help Desk experience supporting complex, data-driven web applications is required
• Experience in a customer service/retail segment is an added advantage
• Experience in the wellness/spa industry a plus
• Experience supporting e-commerce solutions is a plus
• Bachelor degree in business, computer science, IT, engineering or equivalent required
• Associate's degree with significant retail or customer service experience also considered, when coupled with solid technical background

Benefits

• Medical, dental, and vision coverage
• Participation in company 401k plan
• Unlimited paid time off
• Paid parental leave
• Flexible work hours
• Programs, classes and activities supporting your physical and mental wellbeing, led by Zenoti's dedicated Chief Wellness Officer

Zenoti Pay Range$60,000 - $85,000 USD

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.