Technical Account Manager Poultry

Nova-Tech Engineering, LLC; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading engineering firm is looking for a candidate with excellent customer service and technical skills to manage accounts in the poultry industry. The role involves maintaining customer relationships, managing site visits, and collaborating with technical teams. Candidates should have a degree in Agriculture or related experience and possess strong communication skills in English and Spanish. This position offers flexibility and opportunities for travel, including training sessions in the United States.

Benefits

Flexible work environment

Collaborative culture

Qualifications

• 2+ years of experience in customer service-related roles.
• Ability to travel domestically and internationally.
• Proficient in Microsoft Office applications.

Responsibilities

• Serve as the primary contact for assigned customer accounts.
• Build and maintain strong relationships with customers.
• Manage accounts through routine on-site visits and customer training.
• Monitor customer data and performance trends.
• Collaborate with technical teams on outcomes and feedback.

Skills

Customer service experience

Technical experience

Interpersonal skills

Negotiation skills

Presentation skills

Communication in English and Spanish

Organizational skills

Problem-solving

Ability to read technical information

Education

Bachelor’s degree in Agriculture

Tools

Microsoft Office

Job description

Overview

Nova-Tech Engineering is headquartered in Willmar, MN. The company engineers and manufactures products that serve over 600 commercial poultry hatcheries in over 68 countries worldwide.

What we’re looking for

• Latam based candidate focused on Latam travel; Remote opportunity.
• Ability to travel up to 40%, domestically or internationally for periods of up to 2 weeks at a time. Travel to the United States for training and business-related articles once per year for periods of up to 4 weeks at a time.
• 2+ years of related experience with required customer service and technical experience; Bachelor’s degree in Agriculture, or extensive experience working with poultry.
• Working knowledge of biology and the poultry industry.
• Strong interpersonal, account management, negotiation, and presentation skills.
• Excellent verbal and written communication skill.
• Ability to communicate in Spanish, English and Portuguese preferred.
• Proficiency in Microsoft Office including Word, Excel, PowerPoint, and Outlook.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Self-directed, adaptable, and comfortable taking on new challenges.
• Team-oriented problem solver with strong attention to detail and sound business judgment.
• Ability to read and interpret technical information.
• Valid driver’s license and ability to be insured.
• Valid passport for international travel.

What you’ll do

• Serve as the primary contact for assigned customer accounts, delivering exceptional service and long-term partnership through timely, clear communication.
• Build and maintain strong relationships with customers and hatchery leadership; resolve issues promptly and professionally.
• Proactively manage accounts through routine on-site visits, system installations, customer training, and documentation.
• Develop strong product and service knowledge to recommend data-driven customer solutions.
• Ensure customer understanding of contractual terms and support timely payment compliance.
• Monitor customer data, system connectivity, and performance trends; communicate insights and concerns to appropriate stakeholders.
• Evaluate treatment processes and collaborate with technical teams on outcomes and quality feedback.
• Attend industry events and company trainings as required.
• Follow company policies and procedures and contribute as a collaborative team member aligned with company values.

Why join our team?

Nova-Tech Engineering offers a flexible, collaborative, and productive work environment focusing on culture and strengths. We’ve worked hard to create our unique culture and seek team members who match our core values so we can continue to create revolutionary solutions that advance our customers’ ability to feed the world.

Learn more at www.nteglobal.com.

To Apply or Further Inquire

Contact: Rachel Weiss | Talent Acquisition Specialist
[e-mail]
[phone]