Technical Account Manager - Physical AI

Bonfirevc; Palo Alto (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Orbifold AI is seeking a Technical Account Manager in Palo Alto to own key research accounts, drive pilots to production contracts, and expand programs with researchers, engineers, and PMs. You will translate customer needs into data programs and shape outcomes that measurably improve AI systems.

You will collaborate with researchers to understand model requirements, manage delivery forecasts, and ensure timely, high-quality results.

Qualifications

• 5+ years owning strategic customer relationships in AI, data, or ML infrastructure.
• Engineer or researcher in robotics or CV/ML who can discuss data strategies with ML researchers.
• Experience in account management or customer-facing project leadership in tech or AI fields.
• Resourceful builder who thrives where research uncertainty meets customer deadlines and communicates complex solutions.

Responsibilities

• Own key accounts end to end as trusted advisor from pilot delivery to production, renewal and expansion.
• Convert pilots into long-term programs with operating plans, forecasts, and quarterly reviews.
• Ensure customer deliveries exceed expectations, coordinate weekly technical syncs with researchers/engineers, and align teams behind commitments.
• Translate customer needs into internal workstreams, identify risks early and communicate them.
• Build dashboards and account playbooks to monitor health and enable ramp-up within 90 days.

Skills

Strategic accounts

AI/ML data

Technical program management

Customer engagement

Job description

Technical Account Manager - Physical AI

Palo Alto, CA

About Orbifold AI

Orbifold AI advances the frontier of physical AI and world model companies through rigorous evaluation and curated, real-world data. We work directly with leading robotics and world model research teams on the field's hardest problem: systematically surfacing where today's foundation models break, and producing the curated multimodal data that closes the gap.

The Role

As a Technical Account Manager, you'll be the primary owner and point of contact of our key accounts, responsible for moving pilots into production contracts, growing and expanding your program and making sure every monthly delivery exceeds what the customer signed up for. This is a deeply technical role: your days are spent with the researchers, engineers, and PMs inside the world's leading AI labs, understanding what their models need and turning it into data programs that measurably improve them.

What You'll Do

• Own key accounts end to end as a trusted advisor from pilot delivery through production contract, renewal, and expansion inside the account, developing a deep understanding of each customer's research goals and data strategy
• Convert pilots into long-term programs: structure joint operating plans, delivery forecasts, and quarterly business reviews that turn delivered proof into growing commitments
• Ensure customer deliveries that exceed expectations, drive weekly technical syncs with customer researchers and engineers, own QC acceptance against the customer's own quality index, and keep engineering, operations, and supply aligned behind every commitment
• Translate customer needs into clear internal workstreams, identify risks early and communicate them before the customer does, and close the loop between customer insights, our platform and product roadmap
• Build the systems, dashboards, and account playbooks that make account health visible and let the next person in this seat ramp in under 90 days

What We're Looking For

• 5+ years owning strategic customer relationships in AI, data, or ML infrastructure (account management, solutions engineering, engagement management, technical program management, BD/partnership manager or similar role)
• An engineer or researcher in robotics, CV/ML-related fields who learned commercial: you can discuss data strategies, quality, training goals and evaluation trade-offs with ML researchers credibly and unaided
• Experience in account management or customer facing project/program leadership in tech or AI-related fields, with a proven track record of successfully owning customer outcome, delivering complex solutions and growing relationships into long-term engagements
• A resourceful, self-motivated builder who thrives where research uncertainty meets customer deadlines, communicates complex technical solutions, and builds customer's trust

Strong Signals

• Prior experience at a commercial robotics company, frontier AI lab, neolabs
• Sold training data, ML infrastructure, or technical solutions to GenAI labs or autonomous vehicle companies
• strategy consulting (McKinsey, Bain, BCG or similar) or an MBA
• Relationships with frontier AI Labs, robotics companies and broader physical AI ecosystem

Why this role

• Opportunity to own and shape Orbifold's commercial motion and work with leading researchers and engineers building the next frontier in AI
• High autonomy, close collaboration with leadership, and real upside if you and we are doing well