Technical Account Manager - Logistics Automation

SICK Sensor Intelligence; Atlanta (GA); À distance; USD 75 000 - 113 000; Plein temps

Résumé du poste

SICK Sensor Intelligence is seeking a Technical Account Manager who will work remotely with frequent travel to assigned accounts. You will translate customer needs into solution requirements and drive collaboration across product teams to deliver industrial automation solutions.

The role requires +5 years in high-technology automation, a technical degree, and strong relationship-building skills to grow market share through solution selling.

Qualifications

• Bachelor's degree in a technical field with a focus on sales is required.
• Minimum 5 years delivering complex, high-technology automation solutions.
• Experience engaging multiple stakeholders to deliver technical solutions.

Responsabilités

• Be a trusted technical advisor and promote SICK solutions and services.
• Capture customer needs and translate into solution requirements.
• Collaborate with internal teams to deliver value and ensure project success.
• Develop direct customer relationships and identify opportunities.

Connaissances

Technical sales

Industrial automation

Customer engagement

Team collaboration

Formation

Bachelor's degree in a technical field

BSEE with Controls/Electromechanical Engineering

Outils

CAD

Microsoft Office

Controls/PLCs

Robotics

RFID

Description du poste

***This position is a remote based sales role. The ideal candidate will work out of their home office and conduct regular business travel to assigned account locations.

The mission of the Technical Account Manager (TAM) role is to identify and evaluate innovations and trends at the key account and its ecosystem. They foster, from an outside-in perspective, the collaboration and co-creation between SICK and the key account to ensure the feedback is effectively integrated to drive organizational growth and success. The TAM achieves this goal as a member of the key account team and in close collaboration with the Global Account Manager or Lead Account Manager.

With a deep and comprehensive understanding of customer processes, applications and market, the TAM translates needs into solution requirements and understands how product features can add value within the specific context of their processes. The TAM role introduces a structured and quality-focused approach to sales and project execution, facilitating effective collaboration between internal teams and customers to deliver exceptional value.

Key Responsibilities & Duties

• Be a trusted technical advisor to our customers. Introduce and sell SICK solutions and Lifetime Services to both existing and new account prospects to achieve established goals and grow market share through solution selling.
• Technical ability to listen, understand, document, and influence the SICK organization to meet the needs and requests of the customer.
• Proven experience in an engineering role, ability to problem solve, and with aptitude and desire to move into sales/account management role.
• Be a subject matter expert for both the customer and SICK on industrial automation and complex technical solutions.
• Promote co-creation and collaboration between SICK and the customer. Understand how product features can add value within customer processes. Demonstrate and market SICK solutions effectively.
• Use and accurately maintain the company’s CRM system to ensure teamwork, collaboration, and global transparency towards providing an amazing customer experience.
• Develop direct customer relationships using deep understanding of customers business needs, production applications, and technical language utilized in their industry.
• Identify and qualify business and customer opportunities and/or threats; understand the account potential, competitors, and position in the market and requirements for doing business.
• Be responsible for new leads and potential opportunities for new and diverse product applications through continued product, industry, and client research.
• Introduce new products, solutions, systems, and services with a sense of urgency and entrepreneurialism.
• Work with a team comprising sales colleagues, specialists, product managers, and other colleagues, as appropriate, to maximize our share of wallet.
• Pursue Sales Excellence, developing skills, knowledge, and competencies to continuously improve performance. Complete annual performance objectives and performance reviews with Manager.
• Capitalize on development and training opportunities to position yourself for highest levels of performance recognition and continued career development.
• Participate in trade shows, prepare and give marketing/sales presentations to technical societies, etc.
• Interface to Market Product Managers (and where suitable, Customer Project Managers) of Business Cluster to define the best technical solution. Interface also with the organization in the headquarters - Global Product Management, Strategic Product Management, Application Engineering.
• Support the release of new products, systems and software within the account.

Qualifications, Skills & Competencies

• Experience: +5 years experience involving delivery of complex, high technology, industrial automation solutions and sensor products (*this includes Products, Systems and Services).
• Education: Bachelor's degree in a technical field with either an academic or experiential orientation toward technical sales. Ideal candidate is an BSEE with experience in Controls or Electromechanical Engineering (equivalent on the job experience will be considered.
• Position-specific Qualifications:
• Customer engagement experience as part of a team delivering successful technical solutions.
• Ability to manage consistently to a sales plan and following corporate sales strategies.
• Competency in opportunity assessment.
• Outstanding attention to detail and adherence to project deadlines.
• Ability to collaborate effectively across multiple functions within the organization.
• Ability to work under pressure and manage multiple priorities simultaneously.

Computer/Technological

• Professional competence in Microsoft Office tools.
• CAD experience.
• Operations Technology.
• Robotics.
• RFID.
• Controls/PLCs.

Language: Professional written and spoken fluency in English.

Schedule: Generally Monday to Friday, some weekends (if required).

General Working Conditions: Be able to work in an office environment; flexible work arrangements.

Travel: Up to 50% required

Physical Demands: General office environment space and exposure. Computer monitor more than 4 hours a day. Working in customer environments including labs and production industrial environments.

Work Status: Legally permitted to work in the country you are applying and willing to undergo an employment background check. *This position is not eligible for sponsorship now or in the future.

Compensation

The base salary is one part of our Total Rewards package and is determined within a range. The starting base salary range for this position is listed below; the actual starting salary will be based on a variety of factors including experience, skill set, education, performance, licenses/certifications, business needs and other job-related factors, as permitted by law.

• Starting Base Annual Salary Range: $74,550 - $112,750
• Bonus Eligibility: This role is eligible for variable sales commissions based on a combination of company and individual performance.

SICK is an equal opportunity employer that considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected veteran