Technical Account Manager for Managed Service Provider

Straight Edge Technology, Inc.; San Antonio (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive Pay

Company subsidized medical, dental and

Vision insurance

PTO

Paid parental leave

Company Retirement Plan

Subsidized Gym Membership

Job summary

Straight Edge Technology, Inc. is seeking a Technical Account Manager to independently manage the technical alignment of client environments. You will go onsite, assess technology against standards, maintain documentation, identify risks, and ensure the right people are informed.

This role is field plus office, with travel to client sites and regular collaboration with internal teams. You will document findings, escalate issues when needed, and support onboarding of new client environments, all

Qualifications

• 2+ years of hands-on IT support, systems administration, network support, or similar technical experience.
• Working knowledge of Microsoft 365 and Windows environments.
• Understanding of business networking, including switches, firewalls, wireless, and TCP/IP.
• Familiarity with servers, endpoints, backups, and cybersecurity fundamentals.
• Strong troubleshooting and problem-solving skills.
• Strong attention to detail and documentation skills.
• Ability to independently work through an unfamiliar technical environment.
• Ability to recognize when something needs to be escalated.
• Professional communication skills and comfort working directly with clients.
• Valid driver’s license.

Responsibilities

• Independently manage the technical alignment of assigned client environments.
• Go onsite, assess technologies against our standards, and maintain documentation.
• Identify risks and gaps, escalate where needed, and track remediation progress.
• Help new clients onboard by documenting their environments and baselines.
• Provide technical context for remediation projects and improvements.

Skills

IT support

Systems administration

Network support

Microsoft 365

Windows environments

Networking fundamentals

Troubleshooting

Documentation

Client communication

Driver's license

Job description

About The Role

If Ultron worked for an MSP, he'd probably be a Technical Account Manager.

Except we're looking for significantly less world domination.

If Ultron worked for an MSP, he'd probably be a Technical Account Manager. Hear us out. His whole thing was analyzing everything around him, identifying weaknesses, and becoming slightly obsessed when things weren't operating the way they should. That's pretty much the job. As a Technical Account Manager at Straight Edge Technology, you'll independently manage the technical alignment of assigned client environments. You'll go onsite, assess their technology against our standards, maintain accurate documentation, identify risks and gaps, and make sure the right people know what needs attention. You'll also help us understand new client environments as they come onboard—figuring out what's there, what's missing, and what we need to know to support them. This isn't a traditional Service Desk role. You're not waiting for something to break. You're looking for the problem before it becomes a problem. Scan. Analyze. Identify. Document. Improve. Repeat. Basically Ultron. Just...with better people skills. The "Manager" in this title refers to managing the technical alignment of client environments. This is not a people-management position.

What You’ll Do

Your job is to find it, understand it, document it, and get it in front of the right people. You are not expected to personally fix every issue you uncover.

Technical Alignment & Client Audits

• Independently conduct scheduled onsite Technical Alignment visits
• Evaluate client environments against established technical standards
• Review networks, firewalls, switches, wireless, servers, endpoints, Microsoft 365, backups, security solutions, and other business-critical systems
• Inspect network closets, server rooms, infrastructure, and technology assets
• Identify aging technology, security concerns, configuration issues, documentation gaps, and other risks
• Document findings and determine when something requires remediation, escalation, additional investigation, or project work
• Track identified issues and verify their status during future reviews

New Client Technical Discovery

• Assess new client technology environments during onboarding
• Document networks, infrastructure, systems, vendors, assets, and other critical technology
• Identify immediate risks, unsupported technology, security concerns, and documentation gaps
• Establish an accurate technical baseline for the new environment
• Communicate findings and elevate issues requiring deeper technical expertise

Documentation & Collaboration

• Maintain accurate technical documentation for assigned clients
• Keep network diagrams, system information, assets, configurations, vendors, and other technical records current
• Share findings and recommendations with the appropriate internal teams
• Provide technical context for remediation, projects, and future technology improvements
• Follow up on identified items to help ensure they continue moving toward resolution

Who We're Looking For

We're looking for someone who is naturally curious and slightly bothered when technology doesn't make sense. When you see an undocumented device, you want to know what it is. When the documentation doesn't match reality, you fix it. And when someone says: "It's always been configured that way." Your natural response is: "Okay...but why?" You'll also need:

• 2+ years of hands‑on IT support, systems administration, network support, or similar technical experience
• Working knowledge of Microsoft 365 and Windows environments
• Understanding of business networking, including switches, firewalls, wireless, and TCP/IP
• Familiarity with servers, endpoints, backups, and cybersecurity fundamentals
• Strong troubleshooting and problem‑solving skills
• Strong attention to detail and documentation skills
• Ability to independently work through an unfamiliar technical environment
• Ability to recognize when something needs to be escalated
• Professional communication skills and comfort working directly with clients
• Valid driver’s license

Previous MSP, IT assessment, onboarding, or Technical Alignment experience is a plus, but TruMethods experience is not required. We’ll train you on our process and standards.

What Success Looks Like

You know your assigned client environments. You find the outdated equipment, documentation gaps, security concerns, and technology risks before they turn into bigger problems. You document what you find, communicate it clearly, and make sure the right people know what needs to happen next. The result? Better documentation. Fewer surprises. More standardized environments. Problems identified before they become emergencies. No army of robots required.

Work Environment & Travel

This is a field + office position. You’ll regularly travel independently to client locations for Technical Alignment visits, audits, and new client assessments, with the remainder of your time spent in the Straight Edge Technology office. If you’re the kind of IT person who can’t leave an unexplained piece of technology alone, you might be exactly who we’re looking for.

Benefits

• Competitive Pay
• Company subsidized medical, dental and vision insurance
• PTO
• Paid parental leave
• Company Retirement Plan
• Subsidized Gym Membership