Technical Account Manager, Cloud

Google; San Francisco (CA); On-site; USD 114,000 - 164,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Google is seeking a senior Cloud-focused professional in San Francisco to accelerate customer adoption of Google Cloud and lead end-to-end implementation journeys. You will provide strategic guidance, manage timelines, and align business transformation with technical delivery.

You will collaborate with cross-functional teams to overcome adoption blockers, articulate customer journeys, and drive feature development. The role emphasizes executive-level engagement and scalable cloud solutions.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 5 years of experience in a customer-facing role with stakeholders, managing customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations, technical support, or escalation management.
• Experience in cloud consulting.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey and providing technical guidance.
• Advocate for customer needs to overcome blockers and drive feature development across multiple work streams.
• Develop relationships with stakeholders to understand business needs and lead quarterly reviews and executive sessions.
• Plan customer events and launches with Support, Engineers, and SREs to ensure success and guide issues to resolution.
• Develop best practices and assets from customer engagements to scale through partners.

Skills

Communication skills

Presentation skills

Problem-solving

Client management

Cross-functional collaboration

Education

Bachelor’s degree in Computer Science or related field

MBA or Master’s degree in Management/Technical/Engineering

Job description

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

About The Job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Minimum qualifications

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 5 years of experience in a customer-facing role working with stakeholders, managing customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, or escalation management.
• Experience in cloud consulting.

Preferred qualifications

• MBA or Master’s degree in a Management, Technical, or Engineering field.
• Experience translating business requirements into technological solutions.
• Experience in application or workload migration to public cloud providers.
• Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
• Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• Excellent written and verbal communication, presentation, problem-solving, and client management skills.

Responsibilities

Learn more about benefits at Google .

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
• Develop relationships with stakeholders to understand customer’s business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

US: $114000 - $164000 (USD) + 15% bonus target + equity + benefits

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .