Technical Account Manager Analyst (New Grad)

Triwill Group; Chicago, Northern (IL, KY); Hybrid; USD 84,000 - 126,000; Full time

Job summary

Okta in Chicago offers a hybrid Technical Account Manager Analyst role focused on scaling customer success across Auth0 and related tech. You will work with a mix of security and user experience guidance, supporting a growing base of customers in a digitally-led engagement model.

You’ll build skills toward product certifications while collaborating with Support, CS and Digital Growth teams to deliver a holistic experience. The position emphasizes curiosity and a customer-first mindset.

Qualifications

• Bachelor-level degree in IS, engineering or CS or related field.
• Strong analytical and problem-solving abilities with attention to detail.
• Clear verbal and written communication skills for customer and cross-functional interactions.
• Willingness to learn product certifications and expand technical understanding.

Responsibilities

• Execute proactive outbound playbooks to select customers for product activation and security features.
• Plan and co-host webinars to complement asynchronous communications with live touchpoints.
• Provide timely, professional, prescriptive responses to inbound inquiries.
• Help customers achieve technical goals with security-first, seamless UX guidance.
• Support the wider team to run 1:many programs removing blockers and driving adoption.
• Continuously learn Okta’s product offerings and industry trends.
• Earn certifications to grow technical expertise.
• Partner with Support, CS and Digital Growth for a holistic customer experience.
• Leverage AI assistants to scale these activities efficiently.

Skills

Analytical thinking

Problem solving

Communication skills

Curiosity for new tech

Multi-project management

SaaS/cloud familiarity

IAM basics

Prompt engineering familiarity

Customer-focused mindset

Education

Bachelor's degree in Information Systems, General Engineering, Computer Science or related field

Tools

Gemini

NotebookLM

Slack

Salesforce

Gainsight

Tableau

Google Workspace

Looker

Zoom

Job description

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We’re all in on this mission. If you are too, let’s talk.

The Team:

TAM is the premier destination at Okta for secure technical leadership. We ensure customers deploy Okta securely. We address short-term customer needs through the lens of a robust, long-term IAM strategy. We collaborate across the organization to provide a holistic experience throughout the customer journey. By bringing individual expertise and integrity to every interaction, Technical Account Managers help existing customers succeed, thereby fueling Okta's worldwide growth through higher renewal rates and expansions.

The Opportunity:

The Technical Account Manager Analyst role is vital in scaling how we drive success across Auth0 and adjacent technologies. This role sits within the Auth0 product unit at Okta, supporting the large and growing volume of customers in our digitally-led engagement model to help maximize the value of their investment.

This position is for individuals who wish to build their career in a customer-facing, technically-minded SaaS team. We don’t expect that you have all the experience already; you will have time to work towards various product certifications and training to develop your ability to work with diverse accounts and grow your technical understanding. With that in mind, we are seeking individuals who are curious by nature with a blend of “hard” and “soft” skills, eager for the opportunity to grow their careers in tech.

In return, you will have support from management and teams across the organization to develop a winning formula. We utilize best-in-class applications including Gemini, NotebookLM, Slack, Salesforce, Gainsight, Tableau, Google Workspace, Looker, Zoom, as well as in-house tooling to help you succeed.

Note: This is a hybrid role. This individual will be expected to come to Okta’s Chicago office (123 N Wacker Dr) at least 2 days per week.

You Will:

• Execute proactive outbound playbooks to select customers related to product activation and essential security features.
• Plan and co-host webinars to complement asynchronous communication with live 1:many touch points.
• Provide timely, professional, prescriptive responses to inbound customer inquiries.
• Help customers achieve their technical goals by sharing best practices that are rooted in both security and seamless user experience.
• Support the wider team to execute 1:many programs that remove roadblocks and enable ongoing product adoption among our customer base.
• Continuously familiarize yourself with Okta’s product offerings and industry trends.
• Earn certifications
• Partner with adjacent teams such as Support, Customer Success (CS), and Digital Growth to offer customers a holistic experience.
• Leverage AI assistants to do all of these things efficiently, at scale.

Requirements:

• Bachelor's degree in Information Systems, General Engineering, Computer Science or related field preferred.
• Analytical and problem-solving minded, detail and results-oriented, and a quick learner.
• A passion to serve the customer by learning how to communicate complex ideas and solutions to their business challenges.
• Excellent verbal and written communication skills
• Ability to set clear expectations and respectfully challenge assumptions
• Ability to diffuse tense situations
• Curiosity for – and eagerness to learn – new technologies, tools, or platform capabilities in order to apply them to meet customer needs.
• Familiarity with AI assistants and prompt engineering.
• Ability to manage multiple projects simultaneously, perform customer research, generate reports, and analyze data.
• Basic familiarity with Identity and Access Management (IAM) concepts and security principles for enterprise IT and consumer applications.
• Basic knowledge of the software development lifecycle, as well as interest in cloud-based infrastructure, solution design, integrations, and digital security.
• An interest in influencing customer behavior and health metrics to drive mutual success.
• Familiarity with SaaS platforms and services, their adoption, integration, and ongoing use.
• Experience in any of the following: Technical Support, Technical Account Management, Technical Consulting, Product Management, Solution Architect, or similar roles is a plus.
• Passionate for a career in Digital, SaaS / Cloud technology that requires technical acumen.

Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.

The annual OTE range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between: $84,000—$126,000 USD.

The Okta Experience

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.