Technical Account Manager

LogicGate; United States; Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Equity

Health benefits

PTO

Annual company holidays

Summer Fridays

Mentorship program

Job summary

LogicGate is seeking a Technical Account Manager to act as a post‑implementation technical expert for a portfolio of enterprise customers. You will map customer needs to the Risk Cloud platform, drive adoption, and identify expansion opportunities while insulating the book from churn.

This role blends architecture, enablement, and advisory work in a hybrid environment. You will build trusted relationships, independently solve complex configurations, and coordinate cross‑functional teams to

Qualifications

• 3–5 years in a highly technical, customer-facing B2B SaaS role or GRC advisory role.
• Ability to develop deep product knowledge and independently solve complex issues.
• Comfort presenting to diverse stakeholder groups, including C-suite.

Responsibilities

• Develop trusted advisor relationships and map customer GRC programs to Risk Cloud capabilities.
• Act as hands-on technical advisor for workflows, configurations, and data import architectures.
• Maintain project rigor with milestones, recaps, actions, and next steps.
• Navigate escalations with transparency and implement internal protocols.
• Maintain a single source of truth per account using MSPs and analyze gaps and drop-offs.
• Balance delivery with Salesforce documentation and precise system updates.
• Collaborate with Services, Implementation, and Account Exec teams to identify expansion opportunities.
• Mitigate risks with proactive problem solving and leadership guidance.
• Educate customers on Risk Cloud generative AI features and automation capabilities.

Skills

GTM Experience (3–5 yrs)

Executive Presence

Professional Reliability

Technical Autonomy

Tools

Salesforce

Slack

Gong

Planhat

Job description

About The Role

Technical Account Managers (TAMs) at LogicGate serve as the post-implementation technical experts, system architects, and strategic partners for a dedicated portfolio of enterprise customers across multiple industries. This is a highly technical, post-sales consultative role where you will map ongoing customer business processes to the customizable infrastructure of our Risk Cloud® platform. Operating as the primary single point of contact, you will drive user adoption, identify commercial account expansion pathways, and proactively insulate your book of business from churn risks by acting as a trusted GRC advisor.

What You’ll Do

• Trusted Advisor: Develop strong relationships with customers as a trusted expert on the Risk Cloud® platform, providing guidance on how to shape and mature their GRC program
• Autonomous Technical Solutioning: Serve as the hands-on technical advisor for your assigned account portfolio—independently performing custom workflow routing, advanced platform configuration, and data import architectures without relying on internal escalation resources for baseline support issues.
• Operational Rigor & Cadence: Maintain a high standard of project follow-through; facilitate highly organized customer milestones and promptly deliver comprehensive post-meeting recaps, action items, and technical next steps to all stakeholders.
• Transparent Escalation Management: Navigate complex client delivery and platform risks with transparency and integrity; execute internal escalation protocols immediately when technical hurdles arise.
• Data-Driven Program Tracking: Maintain a rigorous "single source of truth" for every account within your portfolio utilizing structural tools like Mutual Success Plans (MSPs), actively diagnosing systemic gaps and user drop-offs rather than relying on subjective relationship sentiment.
• Meticulous Administrative Hygiene: Balance client delivery with independent and autonomous internal administrative hygiene—including goal-tracking, Salesforce documentation, and precise system updates.
• Cross-Functional Revenue Alignment: Partner with post-sale Services, Implementation, and Account Executive teams to eliminate friction across customer lifecycle milestones and identify High-Value Customer Qualified Leads (CSQLs) for expansion opportunities.
• Proactive Problem Mitigation: Approach unforeseen technical platform bottlenecks, service questions, or regulatory shift challenges with a solution-oriented, high-agency mindset, bringing informed recommendations to leadership.
• AI Feature Optimization: Actively educate, advise, and guide your account base on how to leverage Risk Cloud's built-in generative AI capabilities and advanced automation engines to eliminate manual administrative overhead for their practitioners

What You Bring

• Professional GTM Experience: 3–5 years of experience in either:
  • A highly technical, customer-facing role within the B2B SaaS ecosystem—specifically as a Technical Account Manager (TAM), Solutions Engineer, Technical Consultant, or Implementation Manager, or;
  • A GRC advisory role for a top-tier advisory firm, with experience in process and systems consulting and managing enterprise customer relationships.
• Technical Autonomy: Proven track record of independently developing expertise on configurable, low-code/no-code software architectures and solutioning complex issues using Help Centers, developer tools, and logic frameworks.
• Executive Presence: Elite verbal and written communication command, with verified comfort presenting live, highly technical platform solutions and roadmap to mixed stakeholder audiences ranging from day-to-day risk analysts to C-suite corporate executives (e.g., CISOs, Chief Compliance Officers).
• Professional Reliability: High degree of accountability and professionalism - showing up fully prepared and on-time to all meetings and customer-facing onsite events.

Nice to Have

• GRC Domain Grounding: Practical familiarity or conceptual mastery across core Governance, Risk, and Compliance frameworks (such as NIST, ISO 27001, SOC 2, or regulatory privacy layers like GDPR).
• GTM Ecosystem Literacy: Extensive experience with modern tech stack tooling ecosystems, specifically Salesforce, Slack, Gong, Planhat, or closely adjacent customer retention and pipeline management tooling layers.
• AI Literacy & Inquisitiveness: Active exploration and personal utilization of generative AI assistants (e.g., LLMs). You are leveraging these tools to optimize your daily technical copy writing, scale technical document ingestion, or automate operational workflows.
• Enterprise SaaS Problem-Solving: Experience supporting large-tier, multi-threaded enterprise accounts with complex stakeholder corporate structures and historical delivery risks.

The anticipated base salary range for the role is $100,000 - $125,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.

Hybrid Workplace

Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above.

Total Rewards

We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace.

In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays.

Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program.

Our Culture

At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with.

We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees’ differences are celebrated and everyone is encouraged to bring their authentic selves to work.

Remote / Chicago, IL (Hybrid)