Technical Account Manager

Wunderkind (formerly BounceX); United States; Remote; USD 115,000 - 140,000; Full time

Job summary

Wunderkind in the United States is seeking a Technical Account Manager for the Delivery team in Existing Business. You will serve as the post-sale technical expert for live US and EMEA clients, diagnosing tracking and data issues, auditing performance, and scoping technical asks for the right team.

You will work with a second TAM and partner closely with CSMs, Implementation Managers, Professional Services Engineering and Product to ensure fast, credible technical resolutions that support

Qualifications

• 3+ years in a post-sale technical role at a SaaS or martech company.
• Hands-on web tracking debugging: browser dev tools, data layers, GTM, Adobe Launch and Shopify.
• Knowledge of major ESPs and how signals & API connections work within them.
• Comfort with SFTP, cloud storage, REST APIs and JSON.
• Attribution and conversion analytics understanding, GA4 vs vendor reports.
• Strong client-facing writing: explaining root causes to marketers and fixes to engineers.
• Ability to manage many accounts and keep teams updated.

Responsibilities

• Investigate live issues such as conversion integrity and tracking gaps; drive root cause fixes.
• Debug Wunderkind WebSDK in data layers, GTM, Adobe Launch, and Shopify.
• Reconcile GA4 and Wunderkind attribution; analyze conversions for renewal conversations.
• Run end-to-end performance audits and deliver clear recommendations.
• Set up and validate data transfers (SFTP, cloud buckets, APIs).
• Advise on consent/CMP setup so Wunderkind tags fire correctly.
• Scope technical asks into clear specs for Professional Services Engineering.
• Route issues as client fix, engineering fix, or product request with context.
• Share feature requests and bugs with Product based on patterns across accounts.
• Build playbooks, docs, and AI-assisted tools for faster investigations.
• Develop expertise across implementation, integrations, architecture, security, and deliverability.

Skills

Post-sale role

Web tracking debugging

ESP knowledge

REST APIs

JSON

Attribution analytics

Client facing writing

Account management

Tools

GTM

Adobe Launch

Shopify

GA4

Job description

Location: Remote

Department: Professional Services

About the role

Wunderkind is hiring a Technical Account Manager for the Delivery team in Existing Business. You'll be the post-sale technical expert for our live US and EMEA clients: diagnosing tracking and data issues, auditing performance, and scoping technical asks for the right team. CSMs own the client relationship and renewal; you own the technical answer.

You'll work alongside a second Technical Account Manager and partner closely with CSMs, Implementation Managers, Professional Services Engineering and Product.

What you'll do

• Investigate live issues such as conversion integrity, revenue drops and tracking gaps, and drive them to a root cause and fix.
• Debug the Wunderkind WebSDK within data layers, GTM, Adobe Launch and Shopify using browser dev tools.
• Reconcile GA4 and Wunderkind attribution, and run conversion and capture-rate analysis that CSMs can take into renewal conversations.
• Run end-to-end performance audits of client setups and deliver clear recommendations.
• Set up and validate data transfers (SFTP, cloud buckets, APIs), including suppression and subscriber feeds.
• Advise clients on consent and CMP setup, such as OneTrust, so identity and consent flow correctly into their system of record and Wunderkind tags fire properly.
• Scope technical asks and product prerequisites into clear specs for Professional Services Engineering.
• Decide whether an issue is a client fix, an engineering fix or a product request, and route it with the right context.
• Share feature requests and bugs with Product based on patterns you see across accounts.
• Build playbooks, documentation and AI-assisted tools that make common investigations faster.
• Develop and exhibit technical subject matter expertise for Wunderkind, including implementation, integrations, architecture, security, compliance, deliverability, and product roadmap, becoming the trusted advisor of our clients' technical stakeholders

What you'll bring

• 3+ years in a post-sale technical role at a SaaS or martech company, such as technical account management, solutions engineering, support escalations or implementation.
• Hands-on web tracking debugging: browser dev tools, data layers, GTM, Adobe Launch and Shopify.
• Working knowledge of major ESPs (Klaviyo, Salesforce Marketing Cloud, Braze, Bloomreach, Sailthru) and how signals & API connections work within them.
• Comfort with SFTP, cloud buckets, REST APIs and JSON, plus file mapping and validation.
• Attribution and conversion analytics, including why GA4 and a vendor platform report different numbers.
• Strong client-facing writing. You can explain a root cause to a marketer and a fix to an engineer.
• The ability to manage many accounts at once and keep clients and internal teams updated.

Nice to have

• Mobile SDK experience (iOS, Android).
• Privacy and CMP knowledge, such as OneTrust, GDPR and CCPA.
• Light SQL or scripting (Python, JavaScript).
• Experience building AI-assisted tools or workflows.

What success looks like

• Live issues are diagnosed quickly, with a clear root cause and owner.
• CSMs go into renewals with credible technical answers and audit findings.
• Common investigations become repeatable through documentation and tooling.

The base salary range for this role is $115,000.00 to $140,000.00. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. This may vary depending on living location and market rate.