Technical Account Manager

Precision360; Santa Ana (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive starting salary

Zero premium medical plan

Paid Time Off with 23 days in the first year

401(k) retirement plan with contribution

Tuition reimbursement

Job summary

A technology solutions provider located in Santa Ana, CA, is seeking a Technical Account Manager to nurture existing customer relationships and drive revenue growth. The ideal candidate will possess a strong CNC machining background, superior communication skills, and a proactive approach to customer service. Responsibilities include managing customer satisfaction and collaborating with sales teams to implement new equipment effectively, ensuring the company's objectives align with customer goals. Comprehensive health benefits and a competitive salary are included.

Qualifications

• Minimum 5 years of machine tool experience; Swiss machining preferred.
• Ability to build and maintain strong customer relationships.
• Strong technical knowledge of CNC machining principles.

Responsibilities

• Develop and maintain relationships with customers across multiple levels.
• Act as a trusted advisor to customers, understanding their needs.
• Collaborate with sales executives to support account plans.

Skills

Customer relationship management

CNC machining knowledge

Excellent communication skills

Problem solving

Project management

Tools

Microsoft Office suite

Job description

Summary of Responsibility

As a Technical Account Manager you will be the primary point of contact for our existing customer base within your assigned territory. You will be responsible for nurturing customer relationships, ensuring their satisfaction, uncovering new projects and capital opportunities in the current Tsugami accounts, and supporting the implementation of new equipment. Your role is critical in fostering long-term partnerships and driving revenue growth within our current accounts. The ideal candidate will have a strong technical background in CNC machining, excellent communication skills, and a passion for customer success. You will work closely with Sales Executives and other internal teams to provide seamless service and support to our customers.

What You Will Contribute

• Develop and maintain strong, long-lasting relationships with customers across multiple levels within their organizations, including shop floor personnel, programmers, engineers, purchasing, and senior management.
• Act as a trusted advisor to customers, understanding their needs and challenges and providing solutions that improve their productivity and profitability.
• Proactively visit customer sites on a regular cadence to assess their satisfaction, identify opportunities for improvement, and uncover potential projects.
• Use a conscientious approach to identify and solve our customer's challenges.
• Collaborate with Sales Executives to develop and execute current account plans that align with customer goals and our company's sales objectives.
• Support the sales process by providing technical expertise and product knowledge to customers and Sales Executives as needed.
• Lead the implementation process for new equipment orders, including planning, customer communication, coordinating with vendors, overseeing on-site machine arrival, scheduling installation service dates, and coordinating engineer training on the customer floor.
• Work with our productivity team to assist customers with ordering tooling, accessories, and other shop needs.
• Meet or exceed annual sales quota for tooling and shop needs sales to current accounts.
• Stay current with new Tsugami products, technologies, and industry trends through ongoing training and professional development.
• Attend industry events and supplier training seminars to stay current with new products, processes, and technologies.
• Collaborate with Morris' engineering, capital equipment sales, contracts, service, and management teams.
• Maintain a high degree of integrity and professionalism that safeguards the trust and confidence of customers and colleagues.

Other Functions

• Perform related duties as required.
• Travel will be less than 50%.

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific lists of responsibilities does not exclude them from the position if the work is similar or a logical assignment to the position.

Qualifications and Competencies

• Minimum 5 years of machine tool experience. Swiss machining experience preferred.
• Preference for candidates with experience reviewing and processing part prints, fixturing strategies, and tooling selection.
• Proven ability to build and maintain strong customer relationships.
• Excellent communication, presentation, and interpersonal skills.
• Strong technical knowledge of CNC machining principles and practices.
• Self‑motivated and capable of operating with minimal direction.
• Candidate must bring a strategic approach to all work and creativity for solving challenges.
• Ability to work in a fast‑paced environment and balance multiple priorities.
• Ability to excel in a team environment as well as when working independently.
• Excellent verbal and written communication skills.
• Ability to optimally present products and solutions to customers in one‑on‑one and group settings.
• Prior experience working with various levels of employee and management.
• Intermediate to sophisticated knowledge of Microsoft Office suite and other related business programs.
• Prior experience in public speaking or presentation.
• Prior successful experience in project management.
• Position requires access to reliable transportation, a valid U.S. driver's license, and a clean driving record.
• A current U.S. passport (Preferred, but not required).
• Daily travel throughout the assigned territory with occasional long distance or overnight travel required.

What’s in it for You

• Competitive starting salary.
• Market competitive comprehensive health benefits including a zero premiummedical plan offering, vision, dental, and company paid life insurance.
• Paid Time Off, starting with 23 paid days off in your first year.
• 10 Company Paid Holidays.
• 401(k) retirement plan with company contribution.
• Tuition reimbursement.
• Employee appreciation events and perks.
• Employee Assistance Program.

Mental and Physical Requirements

• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to sit for prolonged period of times.
• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
• Ability to frequently use hands and arms.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members.

Safety-sensitive

• Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment.
• Ability to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas.
• Strong hand–eye coordination and fine motor skills required for precise electrical, mechanical, and diagnostic work.
• Ability to work in industrial environments, with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions, while consistently wearing required personal protective equipment (PPE).

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Job Requisition #1688C, Santa Ana CA