Technical Account Manager

Jackalope Digital LLC; San Francisco, Northern (CA, KY); Hybrid; USD 140,000 - 296,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Retirement plan

Parental leave

Paid time off

Equity

Job summary

Figma is growing its team of passionate creatives and builders to empower design and collaboration at scale. As a Technical Account Manager, you will serve as a trusted advisor to enterprise customers, guiding complex implementations involving identity systems, APIs, and integrations, while extending Dev workflows and AI capabilities.

This full-time role can be held from a US hub or remotely within the United States, with opportunities to drive renewals, expansion, and long-term account growth

Qualifications

• 5+ years in TAM, solutions engineering, enterprise customer success, or related SaaS advisory roles.
• Strong understanding of enterprise systems, APIs, integrations and identity management frameworks.
• Experience advising on or implementing AI-powered solutions within enterprise environments.
• Excellent communication skills engaging technical and non-technical audiences.

Responsibilities

• Serve as a strategic technical advisor for enterprise customers, aligning their business and technical goals with Figma capabilities.
• Lead structured technical engagements to assess environments, identify risks, and provide prescriptive guidance for implementations.
• Guide customers through API usage and system integrations to extend Figma’s capabilities within their tech ecosystems.
• Partner with developer teams to improve design-to-code workflows, Dev Mode adoption, and extensibility initiatives.
• Deliver technical workshops and training sessions to help customers utilize platform features confidently.
• Collaborate cross-functionally with sales, customer experience, and product teams to provide cohesive guidance.
• Surface technical insights to support renewals, expansion, and long-term account growth.
• Build strong relationships with stakeholders by translating technical concepts into business value.

Skills

Technical account management

APIs and integrations

AI in enterprise

Communication skills

Consultative mindset

Job description

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

As a Technical Account Manager (TAM), you will serve as a trusted technical advisor to some of Figma's largest enterprise customers, working closely with customer enablement, sales, and product teams to guide sophisticated implementations involving identity systems, APIs, integrations, governance, and extensibility. This role sits at the intersection of customer success, enterprise architecture, and developer workflows, with a goal of reducing technical risk, accelerating adoption, and ensuring customers are set up for long-term success.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Serve as a strategic technical advisor for enterprise customers, helping them adopt and scale Figma in alignment with their business and technical goals
• Lead structured technical engagements that assess customers’ current environments, identify risks or gaps, and provide clear, prescriptive guidance for successful implementation
• Guide customers through enterprise API usage and system integrations, helping them extend Figma’s capabilities within their broader technology ecosystems
• Partner with developer teams to improve design-to-code workflows, including Dev Mode adoption, extensibility initiatives and other emerging platform capabilities (Code to Canvas)
• Deliver technical workshops and training sessions to help customers confidently use sophisticated platform features
• Collaborate cross-functionally with sales, customer experience, and product teams to ensure customers receive cohesive and high-impact technical guidance
• Surface technical insights and opportunities that support renewals, expansion, and long-term account growth
• Build strong relationships with technical stakeholders and executive sponsors by clearly translating technical concepts into business value

We’d love to hear from you if you have:

• 5+ years of experience in technical account management, solutions engineering, enterprise customer success, or a related technical advisory role within a SaaS organization
• A solid understanding of enterprise systems, APIs, integrations, development frameworks and identity management frameworks
• Experience advising on or implementing AI-powered solutions within enterprise environments, including evaluating architectural considerations, governance requirements, and integration strategies for emerging AI technologies
• Superb communication skills and the ability to confidently engage both technical and non-technical audiences
• A consultative mentality and a passion for navigating multiple stakeholders within complex customer environments helping tackle technical challenges

While it’s not required, it’s an added plus if you also have:

• Familiarity using Figma or other design and developer collaboration tools
• Understanding how to tailor AI output through the use of guidelines and skills to enrich context for MCP servers and LLMs
• A background in frontend development or familiarity with design-to-code workflows
• Delivered technical workshops, enablement sessions, or advisory services in past roles

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.

Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.

Annual Base Salary Range:

$140,000 — $296,000 USD

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to [e-mail]. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

• Holding interviews in an accessible location
• Enabling closed captioning on video conferencing
• Ensuring all written communication be compatible with screen readers
• Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.