Technical Account Manager

Trustpilot, Inc.; New York (NY); On-site; USD 97,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401k matching

Flexible working options

Vacation days (20 + 2 personal)

Volunteer days

Learning & development

Onsite gym

Headspace mindfulness app

Parental leave

Job summary

Trustpilot, Inc. is seeking a Technical Account Manager (TAM) to act as the post-sales technical partner for our most complex customers.

You will manage onboarding, API integration, and ongoing technical support, bridging Customer Success, Product, and Engineering to drive adoption, reliability, and renewals. Ideal candidates will have SaaS/web tech experience, strong API knowledge, and a customer-centric mindset.

Qualifications

• Experience in technical account management, implementation, or solution support in SaaS/web tech.
• Strong understanding of APIs, web integrations, and data formats (JSON/XML/REST).
• Excellent troubleshooting, analytical, and communication skills.

Responsibilities

• Oversee onboarding, API integration, and configuration for customers.
• Serve as primary technical contact post-launch for performance and uptime.
• Collaborate with CS, Product, and Engineering to drive adoption and issues.
• Manage escalation paths and maintain technical documentation.
• Represent customer needs to Product/Engineering and drive improvements.

Skills

Technical Account Mgmt

APIs & Integrations

Salesforce familiarity

Tools

Salesforce

Ticketing systems

Analytics tools

Job description

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

As a Technical Account Manager (TAM), you are the post-sales technical partner for Trustpilot’s most complex and high-value customers. You ensure smooth technical onboarding, integration success, and long-term stability by acting as the bridge between Customer Success, Product, and Engineering. You are accountable for optimizing technical performance and adoption across your portfolio — driving customer satisfaction, operational excellence, and contributing to strong Business Adoption and Gross Renewal Rate (GRR) results.

This role bridges Customer Success and technical delivery. You are instrumental in ensuring customer satisfaction, minimizing time-to-value, and maintaining reliable integrations that enable long-term retention and advocacy.

What you'll be doing

• Technical Onboarding & Implementation: Oversee or support technical setup, API integration, and configuration for assigned customers.
• Ongoing Technical Assistance: Serve as the primary technical contact post-launch, ensuring performance, uptime, and issue resolution.
• Adoption & Optimization: Partner with Customer Success Managers to monitor product usage and ensure customers fully leverage Trustpilot’s technical capabilities.
• Customer Advocacy: Represent customer technical needs to Product and Engineering teams; drive prioritization of key issues or improvements.
• Issue Management: Manage escalation paths and coordinate resolution of critical technical incidents.
• Documentation:Maintain technical records, integration details, and knowledge base articles for customer reference.
• Cross-Functional Collaboration: Work closely with Product, Support, and Success to ensure a cohesive customer experience.
• Feedback & Innovation: Surface recurring issues and improvement ideas to enhance platform reliability and customer outcomes

Who you are

• You have experience in technical account management, implementation, or solution support within SaaS or web technology environments.
• Solid understanding of APIs, web integrations, and data exchange formats (JSON, XML, REST).
• Strong troubleshooting, analytical, and communication skills.
• Customer-centric mindset with the ability to manage both technical depth and business context.
• Experience partnering with enterprise clients and internal engineering teams.
• Organized, proactive, and able to manage multiple complex customers simultaneously.
• Comfortable using Salesforce, ticketing systems, and analytics tools.
• A good understanding of the digital advertising/search marketing industry – preferred.

What's in it for you?

• A competitive base salary of $97,000 - $110,000 gross per year (depending on level and experience), plus a competitive commission structure. The base salary range stated doesn't include any variable pay such as bonuses or commission, awards made under Trustpilot's equity program, or other benefits.
• A range of flexible working options to dedicate time to what matters to you
• 20 vacation days + 2 personal days +10 paid holidays per year
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, and Blinkist
• Full health insurance
• 401k matching your contributions dollar-for-dollar up to 4% of your base salary
• 24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave for employees who have been employed for over 6 months with full full scope of benefit after 12 months
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
• A friendly, fun and open office complete with an onsite gym, gaming room and fully stocked fridge with ever changing snacks and drinks
• Regular treats and events throughout the year including massages in the office, happy hours and Rockies Open Day celebrations, to name a few

Additional information

We are passionate about what we do. Our Commercial organization is diverse, collaborative and it is a fun place to work. Our culture is fast-paced, and our employees grow as we do. You will have plenty of personal development and coaching opportunities. We are a global organization with head office in Denmark, Copenhagen.

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team ([e-mail])

quoting the role you wish to apply for.