Technical Account Manager

Engage Partners Inc.; Illinois; On-site; USD 65,000 - 95,000; Full time

Job summary

Engage Partners Inc. is seeking a technically skilled support professional to deliver world class service to customers using our fermentation-related products and services.

Responsibilities include diagnosing process issues, applying JMP analytics, presenting data, and communicating product benefits while maintaining high standards and confidentiality.

Qualifications

• Bachelor's degree in a bio-related field or 5 years' leadership experience in a starch fermentation industry or enzyme company.
• Strong phone skills and professional demeanor.
• Superior written and verbal communication skills.
• Proficiency with MS Office; JMP analytics experience is highly preferred.
• Excellent multi-tasking and drive to complete tasks on time.
• Strong follow-up and follow-through abilities.
• Travel up to 60-65% as needed.

Responsibilities

• Deliver world class service and support to customers using our products and services.
• Diagnose and resolve technical process issues involving fermentation, enzymes, optimization, and troubleshooting activities.
• Learn and apply JMP analytics when preparing data and presentations for customers and team.
• Read and develop graphs and charts to analyze and present fermentation data to customers and team.
• Convey product benefits and applications to customers with clarity and confidence.
• Lead plant reviews and communicate issues, suggestions and benefits to customers.

Skills

Phone skills

Communication

Multi-tasking

Follow-up

Interpersonal skills

Leadership

Education

Bachelor's degree in bio field

Tools

MS Office

JMP analytics

Job description

• Deliver world class service and support to customers using our company's Products and Services.


• Be able to diagnose and resolve technical process issues involving fermentation, enzymes, optimization, and troubleshooting activities.


• Must be willing to learn or have the skills already to properly and effectively use JMP analytical software systems when preparing data and presentations for customers and team.


• Must be able to accurately read and develop graphs and charts to properly analyze and present fermentation data to customers and team.


• Must be willing to learn or already have the knowledge of our products, and be able to properly convey their application benefits to our customers.


• Research required information using all available resources.


• Redirect certain problems to appropriate resources, understand all resources available to delineate issues and work for resolutions.


• Stay current with product and industry information, communicate all changes and updates with all direct reports as necessary and or needed to provide world class customer support.


• Participate in technical phones calls and meetings, and be able to clearly and affectively convey your ideas and messages.


• Lead and prepare plant reviews for customers and be able to properly convey issues, suggestions and benefits.


• Respond to emergencies with rapid response and calm can-do attitude to rectify the issue.


• Demonstrate courteous and cooperative behavior when interacting with customers, direct reports, the public and company staff; maintains confidentiality of work-related issues and company propriety information.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor's degree A MUST in a bio related field or 5 years' experience in a starch fermentation industry or enzyme company in a leadership role.


• Proper phone skills and demeanor.


• Superior communication skills, both written and verbal.


• Master of MS Office Productivity tools. Experience with JMP analytics tool highly preferred.


• Excellent multi-tasking capabilities and a drive for successful, timely completion of all tasking.


• Superior follow up and follow through skills.

An ability to set, define, attain and maintain high standards for yourself, your direct reports and

the organization.

COMPETENCIES

• Exemplary Attendance and Punctuality


• Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.


• Focuses and guides self in accomplishing work objectives.


• Interacts with others in a way that gives them confidence in one's intentions and those of the organization.


• Makes customers and their needs a primary focus of one's actions, developing and sustaining productive customer relationships.


• Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences.


• Deals effectively with others in high stress, high-tension situations.


• Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.


• Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions.


• Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.


• Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

ADDITIONAL NOTES

• Must be willing to travel up to 60-65% of the time.


• Must be able to work in a lab environment.


• Can wear all necessary PPE for Lab, Production, and Construction environments.


• Must be able to stand for long periods of time on concrete surfaces.


• Must be able to communicate and be highly functional in noisy environments