Technical Account Manager

One; Folsom (CA); Remote; USD 60,000 - 64,000; Full time

Job summary

A leading technology company seeks a dedicated Technical Account Manager Tier 1 to foster customer relationships and address technical challenges. This full-time remote position requires strong analytical and communication skills, alongside a Bachelor’s degree in IT or relevant experience. With a focus on customer support and technical solutions, successful candidates will demonstrate exceptional attention to detail and the ability to thrive in a dynamic environment.

Qualifications

• Bachelor's degree or equivalent in technical support.
• 3+ years experience in a technical support role.
• 2+ years SaaS experience preferred.

Responsibilities

• Act as first point of contact for technical support requests.
• Investigate bugs and feature requests.
• Communicate technical issues and solutions to clients.

Skills

Attention to detail

Investigation skills

Analytical skills

Interpersonal skills

Verbal communication

Written communication

Customer service

Time management

Team orientation

Adaptability

Education

Bachelor's Degree in Computer Science

Equivalent software application experience

Tools

SQL Server

Exchange

MS SharePoint Server

Jira

SalesForce

Job description

Job Location: Remote - Anywhere in US - Remote, CA

Position Type: Full Time

Salary Range: $60,000.00 - $64,000.00 Salary/year

Travel Percentage: Less than 10%

Job Shift: Day

Job Category: Operations

Technical Account Manager Tier 1

Overview: We are looking for a dedicated, ambitious, and self-driven Technical Account Manager. As a Technical Account Manager, you will work closely with our customers, build relationships with them, and help them achieve their technical goals and overcome technical challenges.

Key Responsibilities :

Act as the first point of contact for support related requests and escalate complex issues to supervisors, developers, or necessary party.

Clearly articulate technical issues, solutions, and activities to colleagues and clients

Provide feedback to the development team on issues pertaining to the system

Act as technical point of contact between the business and 3rd party vendors for IT services

Investigate bugs, support, change, and/or features requests by gathering business and technical requirements, design, plan, and translate them into IT/technical solutions

Work in team environments that span functional and geographic boundaries

The design, development, documentation, analysis, creation, testing or modification of computer systems or programs, including prototypes, based on, and related to user or system design specifications.

Other duties or tasks assigned as necessary.

Qualifications

Skills & Abilities :

Excellent attention to detail, strong investigative skills, and exceptional analytical skills

Strong interpersonal skills and the ability to adapt in a complex and changing environment

Excellent verbal and written communication skills

Excellent customer service ability that results in trust and long-standing relationships with our customers

Demonstrated ability to prioritize and multi-ask in a deadline driven, high pressure environment

Must be team oriented with the ability to work independently and have the flexibility to work on holidays and weekends as needed

Education & Experience:

Bachelor’s Degree in Computer Science, Information Systems, or at least 3 years technical support or equivalent software application experience

Experience working in an IT environment with extensive MS infrastructure

Experience with MS Database technologies (i.e. SQL Server), MS Communication technologies (i.e. Exchange), MS Collaboration technologies (i.e. MS SharePoint Server), ticketing system (Jira, SalesForce preferred).

2+ years SaaS experience preferred

2+ years of technical solution design and planning experience, knowledge of ITIL processes and procedures related to Incident, Problem, and Request preferred

Proven work experience in a similar role, – insurance and or payments experience is preferred

About the company

The Digital Payments Platform Built for Insurance. One Inc offers a single platform to handle insurance digital payments processing for premiums and claims payments, that is designed to integrate with modern and legacy core systems.

Notice

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