Technical Account Manager

NY CREATES; City of Albany (NY); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Medical, Vision, and Dental

Competitive Pay and PTO

Flexible Heath Spending and Dependent

Basic / Optional Life Insurance

Post-Retirement Health Insurance

Employer contribution of 7% ofearnings

Optional employee contributed退休计划

Job summary

NY Creates, based in Albany, NY, seeks a Technical Account Manager to bridge customer needs with photonics and packaging capabilities. The role focuses on translating requirements into manufacturable solutions and providing first-level support using PDKs/ADKs for PICs and packaging builds.

The position requires strong engineering background, customer-facing skills, and the ability to drive time-to-market improvements. Location is Albany, NY with salary range shown and competitive benefits.

Qualifications

• BS in electrical engineering or related technical field with 5+ years' experience.
• Experience in semiconductors, microelectronics, or integrated photonics.
• Circuit design with layout/simulation of photonics or electronics.
• Outgoing, professional, and personable communications skills.
• Exceptional attention to detail with experience coordinating customer development.
• Ability to self-start, work independently, and collaborate across teams.

Responsibilities

• Technical interface with AIM Photonics users.
• Meet with customers to translate applications into solutions.
• Provide first-level technical support using PDKs/ADKs for PICs and packaging.
• Draft SOWs from leads and NDAs/PDK agreements for technical sign-off.
• Collaborate with Marketing and Biz Dev to tailor messaging and represent AIM Photonics at events.
• Develop strategies to fill MPW runs and TAP Facility capacity.
• Other duties as assigned.

Skills

BS in electrical engineering

Experience in semiconductors / photncs

Circuit design with layout/simulation

Outgoing, professional communication

Attention to detail and organizing key

Self-start and cross-functional collab

Education

Bachelor's degree in electrical engineering, optics, physics, chemistry or related technical field

MS or PhD in electrical engineering, optics, physics, chemistry or related field

Tools

EDA/EPDA software

Job description

About NY Creates:

NY Creates serves as a bridge for advanced electronics, leads projects that advance R&D in emerging technologies, and generates the jobs of tomorrow. NY Creates also runs some of the most advanced facilities in the world, boasts more than 3,000 industry experts and faculty, and manages public and private investments of approximately $25 billion - placing it at the global epicenter of high-tech innovation and commercialization.

Job Description

Position Summary, Technical Account Manager

As a NYCreates Technical Account Manager assigned to AIM Photonics you will play a pivotal role as the technical bridge between the customer/end-user's needs and our photonic and advanced packaging capabilities. As Technical Account Manager, the role is responsible for translating customer application requirements into manufacturable photonic/packaging solutions and help customers accelerate time-to-market/time-to-field. In addition, the Technical Account Manager is to provide first level technical support using our PDKs/ADKs, taping our chip designs, and testing the resulting chips/packages.

Key Responsibilities

• Technical interface with users interested in AIM Photonics.
• Meet with customers to understand their application space and translate their needs into specific solutions that wecan provide.
• Provide first level technical support in using our PDKs and ADKs to design PICs and packaging builds.
• The Technical Account Manager picks up from an initial sales lead, tracks NDAs/PDK agreements, and generates statements of work (SOWs) for sign-off by the technical team.
• Work with the Marketing, Communications, and Business Development teams to tailor messaging, represent AIM Photonics at industry events, and serve as the first line of technical service before the engineering teams.
• Develop and implement strategies to fill MPW runs and capacity at the Test, Assembly, and Packaging (TAP) Facility.
• Other reasonable duties assigned.

Minimum Qualifications, Technical Account Manager

• BS in electrical engineering, optics, physics, chemistry or other relevant technical engineering fields with at least five years' relevant experience
• Work experience in semiconductors, microelectronics, or integrated photonics
• Circuit design skills with layout and/or simulation of photonics or electronics
• Out-going, professional, and personable communications skills
• Extraordinary attention to detail with experience organizing customer development and satisfaction business processes
• Ability to self-start, work independently, and collaborate with cross-functional teams

This position is contingent on the satisfactory completion of a background check; this position may require annual background checks.

Preferred Qualifications, Technical Account Manager

• MS or PhD in electrical engineering, optics, physics, chemistry or other relevant technical engineering fields
• Experience with EDA/EPDA software solutions and workflows, particularly for photonics

This position is contingent on the satisfactory completion of a background check; this position may require annual background checks.

Benefits

• Medical, Vision, and Dental
• Competitive Pay and PTO
• Flexible Heath Spending and Dependent Care Accounts
• Basic / Optional Life Insurance
• Post-Retirement Health Insurance
• Employer contribution of 7% of earnings to a Basic Retirement plan after meeting one year of service.
• Optional employee contributed retirement account.

Location:257 Fuller Road, Albany, NY 12203

Salary Range:$140,000 - $180,000

*Posted salary rates are determined upon experience and education

Additional Information

NOTE: Some positions require access to export-controlled commodities, technical data, technology, software, or restricted programs where U.S. Government authorization may be required.

For positions requiring such access, offers of employment are contingent upon the employer being able to obtain the necessary authorization, including, if required, an export license from the U.S. Department of Commerce's Bureau of Industry and Security, the U.S. Department of State's Directorate of Defense Trade Controls, or other government agencies. The decision to pursue an export license application is at The Research Foundation for SUNY's sole discretion. Proof of status may be required prior to employment in connection with necessary authorizations.

Employment is with the Research Foundation for SUNY. The Research Foundation is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.

In compliance with the Americans with Disabilities Act (ADA), if you have a disability and require a reasonable accommodation to apply please call Human Resources at 518-437-8686.