Technical Account Manager

REDLattice, Inc.; Chantilly (VA); Hybrid; USD 90,000 - 140,000; Full time

Job summary

REDLattice in the United States (Virginia) is seeking a skilled Technical Account Manager to support government customers by maintaining customer-deployed infrastructure and providing advanced technical support for mission-critical systems.

You will collaborate with Product, Engineering, Infrastructure, and Operations teams, troubleshoot Linux servers, VPNs, security solutions, and logs, and ensure reliable operation in a fast-paced national-security environment.

Qualifications

• Experience in technical support, customer support engineering, TAM, or sysadmin.
• Strong Linux/Unix troubleshooting and log analysis skills.
• Understanding of networking, VPNs, firewalls, and modern infra.
• Experience supporting enterprise and customer-facing environments.

Responsibilities

• Serve as primary technical contact for customer escalations and ongoing issues.
• Own issues from escalation to resolution with timely updates.
• Troubleshoot complex problems across customer environments and deployed systems.
• Analyze logs and system behavior to identify root causes and fixes.
• Document activities and resolutions in CRM/ticketing systems.
• Coordinate with Engineering, Product, and Infrastructure teams as needed.
• Work with Account Managers to ensure coordinated customer communication.
• Provide remote and on-site support for Linux servers, networks, VPNs, and security tooling.

Skills

Linux/Unix

Networking concepts

Troubleshooting

Customer support

Verbal & written comms

Cross-team collaboration

Tools

Kubernetes

Docker

Cloud platforms

Job description

Great people. Meaningful work. Benefits that work for you.

Work That Matters

Contribute to building technology imperative to national security that protects people and powers real-world outcomes.

Solve mission-critical problems

Solve meaningful problems with modern tools, smart teammates, and the trust to move fast.

Build, Grow, Belong

Competitive benefits, flexibility, and a team that has your back.

Voices of REDLattice

Insights from our team on what it means to be a part of the mission

With many years in advanced VR/RE, I can say REDLattice delivers something rare. We turn deep research into cyber weapons and AI-driven solutions that genuinely redefine offensive cyber. The technical and engineering depth here is unmatched, and the impact of our work is felt every day.

Alex

Senior VR/RE Engineer

As someone early in my career, REDLattice has been the most electrifying place to grow. I get to work on industry-leading capabilities and vulnerabilities that directly support mission outcomes. The team is mission-focused, customer-driven, and committed to pushing innovation further and they invest in helping me level up.

Mia

Offensive Cyber Operator

REDLattice stands apart from every team I've led. We fuse commercial innovation with deep engineering expertise to deliver cyber effects that matter—turning bold ideas into real mission impact.

Jordan

Technical Program Lead

Our Partnerships

Collaborating with industry leaders to drive innovation and mission impact.

Recruiting for Summer 2027 starts in Fall 2026

Internship Program

Our internship program provides the opportunity to contribute to impactful work while learning from industry leaders. Through hands-on projects and mentorship, interns gain practical experience and insight into solving complex, real-world challenges. We offer internship opportunities in a variety of disciplines and reflect the needs of the business and the customers we support.

8 Weeks of Real-World Impact

Program Duration

Paid

Paid Internship

1-on-1 Guidance from Industry Experts

Open Positions

Join us and help power critical missions

At REDLattice, we are a global leader in delivering cutting-edge technical cybersecurity products and services. We are driven by mission-critical and innovative work that directly contributes to protecting our nation’s and strategic partners’ most vital infrastructure. Our teams lead advanced vulnerability analysis and develop tailored cyber solutions to meet the demands of rapidly evolving mission space. With offices in Northern Virginia, Melbourne, Florida, Tel Aviv, Israel, and other strategic locations, REDLattice is growing rapidly to meet the evolving needs of our customers.

REDLattice is seeking a skilled Technical Account Manager to support our government customers by maintaining customer-deployed infrastructure, providing advanced technical support, and ensuring the successful operation of mission-critical systems. This role combines hands-on technical troubleshooting with direct customer engagement, serving as a trusted technical resource while coordinating with Product, Engineering, Infrastructure, and Operations teams to resolve complex issues.

Successful candidates will work directly with customer environments, including Linux servers, network services, VPNs, security solutions, monitoring platforms, and other enterprise technologies while solving challenging technical problems in a fast-paced mission environment.

Responsibilities:

• Serve as a primary technical point of contact for customer support escalations and ongoing operational issues.
• Own customer issues from escalation through resolution, ensuring timely communication and follow-through.
• Investigate and troubleshoot complex technical issues across customer environments and deployed systems.
• Analyze logs, system behavior, and infrastructure performance to identify root causes and implement solutions.
• Maintain clear and proactive communication with customers throughout the issue resolution lifecycle.
• Document support activities, troubleshooting efforts, and resolutions within CRM and ticketing systems.
• Escalate complex issues to Engineering, Product, or Infrastructure teams as appropriate.
• Work closely with Account Managers to ensure coordinated customer communication and successful outcomes.
• Support customer-deployed Linux servers, network services, VPNs, security solutions, monitoring platforms, and related infrastructure.
• Install and maintain hardware, software, operating systems, patches, and system updates.
• Provide remote and on-site technical support to end users and customer organizations.
• Implement security policies and best practices across endpoints and server environments.
• Contribute to internal documentation, troubleshooting guides, and knowledge base improvements.
• Support global customers as part of a follow-the-sun support model.
• Collaborate closely with Infrastructure, Product, R&D, and Operations teams to resolve technical challenges and improve customer experience.

Required Qualifications:

• Minimum of two (2) years of experience in technical support, customer support engineering, technical account management, systems administration, or a related field.
• Strong experience with Linux/Unix operating systems.
• Experience troubleshooting complex systems and analyzing application, server, and infrastructure logs.
• Understanding of networking concepts, network services, VPNs, firewalls, and modern infrastructure environments.
• Experience supporting enterprise applications and customer-facing technical environments.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work effectively across multiple teams and time zones.
• Ability to work flexible and non-standard hours as required by customer operations.

Preferred Qualifications:

• Experience with Kubernetes, Docker, or cloud-based environments.
• Experience working directly with enterprise customers in a support or account management capacity.
• Background in cybersecurity, network security, or enterprise software solutions.
• Familiarity with SQL and NoSQL databases and query troubleshooting.
• Experience supporting mission-critical or high-availability environments.
• Prior experience supporting government, defense, or intelligence community customers.
• Deep understanding of IP and cellular networks and experience supporting scalable distributed systems.
• Familiarity with troubleshooting electronic communications components and digital network systems.
• Ability to obtain and maintain a U.S. government security clearance.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and innovative work culture.

Why Join REDLattice?

• Work on mission-driven technology at the cutting edge of cybersecurity and national defense.
• Join a passionate, elite team of innovators and problem-solvers.
• Competitive compensation and comprehensive benefits.
• Opportunities for career growth and leadership development.
• Be part of a culture that values innovation, collaboration, and continuous learning.

Equal Employment Opportunity Statement

REDLattice is an equal-opportunity employer. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, gender, age, national origin, veteran status, disability, or any other protected status.

Join us at REDLattice and help shape the future of cyber innovation and national security.