Technical Account Manager

Trace3; Phoenix, California (AZ, MO); On-site; USD 190,000 - 210,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) retirement plan with employer‑m

529 College Savings Plan

Health Savings Account

Life Insurance

Long-Term Disability

Training and development programs

Office snacks and beverages

Collaborative and cool culture

Work‑life balance and generous PTO

Job summary

Trace3 is seeking a Senior Technical Account Manager (TAM) to serve as a trusted advisor to enterprise, commercial and federal clients, bridging business objectives, IT strategy, and technology solution delivery across infrastructure, cloud, cybersecurity, data, AI, and emerging technology solutions.

The TAM partners with CIOs, IT leadership, architects, engineers, and account teams throughout the customer lifecycle, leading strategic discussions, roadmaps, risk mitigation, and adoption

Qualifications

• Bachelor's degree in IT, Computer Science, Engineering, Business, or a related field.
• MBA or Master’s in Technology-related discipline preferred.
• 15+ years of experience in enterprise IT, technology consulting, or strategic technology sales.
• 10+ years supporting enterprise and mid-market customers in complex technology environments.
• Proven experience managing large strategic accounts and executive relationships.
• Experience leading cross-functional teams including sales, engineering, operations, consulting, support, and exec leadership.

Responsibilities

• Act as the primary technical advisor for assigned enterprise accounts.
• Develop and maintain executive-level relationships with CIOs, CTOs, CISOs, IT Directors, and business stakeholders.
• Lead strategic technology discussions focused on digital transformation, cloud modernization, cybersecurity, AI, data analytics, networking, and infrastructure optimization.
• Translate business objectives into technical strategies, roadmaps, and solution recommendations.
• Provide technical oversight across solution design, architecture reviews, implementation planning, and operational adoption.
• Collaborate with pre-sales architects, consulting teams, managed services, and professional services to deliver outcomes.
• Conduct executive briefings, technical workshops, architecture reviews, and business value assessments.
• Identify technical risks and mitigate throughout the solution lifecycle.
• Partner with account executives to identify and develop new business opportunities.
• Drive technical discovery, RFP/RFI responses, and solution demonstrations.
• Develop account technology roadmaps to maximize customer value.

Skills

Executive relationship management

Cross-functional leadership

Consultative selling

Strategic technology discussions

Closing complex technology deals

Articulating technical concepts to C‑s

Education

Bachelor's degree in IT/CS/Engineering/Business

MBA or related Masters preferred

Tools

Cloud Platforms (Azure AWS GCP)

Job description

Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.

Ready to discover the possibilities that live in technology? Come Join Us! Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the "big picture." We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The "Stuff" it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We "bring the weather" by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures - not just their success. We appreciate the individuality of the people around us.

JOB SUMMARY

The Senior Technical Account Manager (TAM) serves as a trusted advisor to enterprise, commercial and federal clients bridging business objectives, IT strategy, and technology solution delivery. This role combines technical expertise, consultative sales leadership, and executive relationship management to help customers achieve business outcomes through the effective adoption of infrastructure, cloud, cybersecurity, data, AI, and emerging technology solutions. The TAM partners with C-level executives, IT leadership, architects, engineers, and account teams throughout the customer lifecycle, leading technical strategy discussions, solution development, risk mitigation, roadmap planning, and adoption initiatives. The ideal candidate possesses extensive experience in enterprise technology environments, complex solution selling, and cross‑functional leadership.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

Strategic Customer Engagement

• Act as the primary technical advisor for assigned enterprise accounts.
• Develop and maintain executive-level relationships with CIOs, CTOs, CISOs, IT Directors, and business stakeholders.
• Lead strategic technology discussions focused on digital transformation, cloud modernization, cybersecurity, AI, data analytics, networking, and infrastructure optimization.
• Translate business objectives into technical strategies, roadmaps, and solution recommendations.

Technical Leadership

• Provide technical oversight across solution design, architecture reviews, implementation planning, and operational adoption.
• Collaborate with pre-sales architects, consulting teams, managed services, and professional services organizations to deliver successful outcomes.
• Conduct executive briefings, technical workshops, architecture reviews, and business value assessments.
• Identify technical risks and develop mitigation strategies throughout the solution lifecycle.

  Sales & Revenue Growth

  • Partner with account executives to identify, qualify, and develop new business opportunities.
  • Drive technical discovery sessions and lead solution positioning efforts.
  • Support RFP/RFI responses, solution architecture development, technical presentations, demonstrations, and proof-of-concept engagements.
  • Develop account technology roadmaps that identify expansion opportunities and maximize customer value.

  REQUIRED SKILLS AND EXPERIENCE

  Experience

  • Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field required.
  • Advanced degree (MBA or Master's in Technology-related discipline) preferred.
  • 15+ years of combined experience in enterprise IT, technology consulting, solution architecture, technical account management, sales engineering, or strategic technology sales.
  • 10+ years supporting enterprise and mid-market customers in complex technology environments.
  • Proven experience managing large strategic accounts and executive-level customer relationships.
  • Demonstrated success influencing and closing complex technology opportunities with annual revenue responsibility.
  • Experience working with cross‑functional teams including sales, engineering, operations, consulting, support, and executive leadership.

  Business & Leadership Skills

  • Exceptional consultative selling and relationship management skills.
  • Strong understanding of enterprise business processes, financial drivers, and IT governance frameworks.
  • Ability to articulate complex technical concepts to both executive and technical audiences.
  • Proven track record leading strategic technology discussions with C-level stakeholders.
  • Experience building technology roadmaps aligned with business outcomes.
  • Strong negotiation, presentation, and influencing skills.
  • Excellent organizational and project management capabilities.

  Technical Expertise

  • Cloud Platforms (Microsoft Azure, AWS, Google Cloud)
  • Cybersecurity Solutions
  • Enterprise Networking
  • Data Center Technologies
  • Virtualization and Hybrid Infrastructure
  • Identity and Access Management
  • Modern Workplace and Collaboration Solutions
  • AI, Automation, and Data Analytics Platforms
  • Managed Services and Professional Services Delivery Models

  Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

  Estimated Pay Range $190,000 - 210,000 USD

  The Perks

  • Comprehensive medical, dental and vision plans for you and your dependents
  • 401(k) Retirement Plan with Employer Match
  • 529 College Savings Plan
  • Health Savings Account
  • Life Insurance
  • Long-Term Disability
  • Competitive Compensation Training and development programs
  • Major offices stocked with snacks and beverages
  • Collaborative and cool culture
  • Work-life balance and generous paid time off

  Our Commitment

  At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do. We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, foster collaboration, boosts teammate satisfaction, and builds a more inclusive culture. As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law. Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, and mentorship programs. We are committed to providing equal employment opportunities for all. If you require a reasonable accommodation to complete the application process or participate in an interview, please email [e-mail] .