Technical Account Manager

Socket.dev; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

SpaceXAI is seeking a Technical Account Manager / Solutions Architect to own the technical success of terrestrial compute deployments. You will lead implementation, integration, and optimization across customer accounts, delivering high-performance GPU/CPU clusters from provisioning to steady-state operations.

The role requires 7+ years in large-scale compute, data center, or hyperscale environments, with deep experience in GPUs/CPUs, InfiniBand, RoCE, and NVIDIA networking technologies.

Qualifications

• Bachelor’s degree in CS/EE/CE or related field.
• 7+ years in large-scale compute, data center, or hyperscale environments.
• Experience leading implementations with GPUs/CPUs and high-performance systems.

Responsibilities

• Lead design, integration, and optimization of large compute deployments.
• Serve as primary technical contact for compute infrastructure across accounts.
• Oversee provisioning, go-live, and ongoing optimization of GPU/CPU clusters.
• Coordinate with hardware, network, facilities, and SRE teams for end-to-end delivery.
• Address escalations, root cause analysis, and ensure SLA compliance.

Skills

Large-scale compute

GPU/CPU cluster experience

High-performance networking

Lead technical implementations

Linux systems

Technical communication

Education

Bachelor's degree in CS/EE/CE

Master's degree in STEM

Tools

InfiniBand

RoCE

NVIDIA networking (NCCL, NVLink, GPU Direct RDMA)

AI/ML infrastructure at scale

Orchestration tools

Job description

ABOUT THE ROLE:

SpaceXAI was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceXAI is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

Our terrestrial compute infrastructure team delivers high-performance GPU/CPU clusters and related systems to support demanding customer workloads. We are looking for a Technical Account Manager (TAM) / Solutions Architect (Technical Lead) to own the technical success of these deployments. In this role, you will lead technical implementation, integration, and optimization across all customer accounts, ensuring reliable, high-performance compute environments from initial provisioning through steady-state operations.

This role is part of a high-velocity team with extremely high expectations. You will apply deep technical expertise to drive customer outcomes in a fast-paced, autonomously driven, and demanding atmosphere.

RESPONSIBILITIES:

• Apply expertise to large-scale compute system development, including design validation, integration, performance tuning, and optimization.
• Act as the primary technical point of contact for compute infrastructure definition, requirements, and delivery across all customer accounts.
• Lead technical implementation, integration testing, provisioning, and go-live activities for GPU/CPU clusters and supporting infrastructure.
• Provide deep expertise on compute-specific elements including GPUs/CPUs, high-performance networking, data center connectivity, and related systems.
• Handle technical escalations, root-cause analysis, troubleshooting, and drive resolution to ensure SOW and SLA compliance.
• Represent compute systems in cross-functional trades, risk discussions, and issue resolution with internal teams, management, and customers.
• Interface with Hardware, Network, Facilities, Cloud Compute, SRE, and Program Management teams to ensure successful end-to-end delivery.
• Participate in verification testing, performance characterization, reliability assessments, and continuous optimization.
• Support expansion planning, capacity scaling, and new use cases across customer accounts.
• Ensure on-time deliverables, proactive risk mitigation, and overall mission success for all customers.

BASIC QUALIFICATIONS:

• Bachelor’s degree in computer science, Electrical Engineering, Computer Engineering, or a related technical discipline.
• 7+ years of hands-on professional experience in large-scale compute, data center, or hyperscale infrastructure environments.
• Experience leading technical implementations involving GPUs/CPUs and high-performance systems

PREFERRED SKILLS AND EXPERIENCE:

• Master’s degree or higher in a STEM discipline.
• Prior experience as a Technical Account Manager, Solutions Architect, or equivalent supporting enterprise or hyperscale compute deployments.
• Deep knowledge of InfiniBand, RoCE, NVIDIA networking technologies (NCCL, NVLink, GPU Direct RDMA), and large GPU cluster architectures.
• Experience with AI/ML training and inference infrastructure at scale.
• Strong background in performance tuning, security/compliance implementation, and hybrid/cloud integration.
• Demonstrated ability to assess risk and make decisions with incomplete data in a fast-paced environment.
• Excellent written and verbal communication skills with the ability to interface effectively with customers and internal stakeholders.
• Hands-on experience with Linux environments, orchestration tools, and infrastructure monitoring.

ADDITIONAL REQUIREMENTS:

• Ability to work extended hours and weekends as needed during critical implementation, testing, and incident response periods.
• Willingness to travel (up to 25%) to data center sites and customer locations.
• Must be comfortable operating with extreme ownership in a demanding, high-expectation environment.

This role offers the opportunity to drive cutting-edge terrestrial compute infrastructure that powers next-generation AI capabilities for a key strategic partner. If you thrive on ownership and technical excellence, we encourage you to apply.

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceXAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.