Technical Account Management manager

Qualys; Michigan; Remote; USD 110,000 - 170,000; Full time

Job summary

Qualys is seeking a Technical Account Manager to drive post-sales success with Enterprise-level customers in a remote-capable role across the sales territory. You will blend technical credibility with commercial acumen to own renewals, expansions and quota attainment while delivering high-impact engagements.

You will lead QBRs/EBRs, coordinate with Product and Engineering for customer feedback, run proofs-of-concept, and align adoption with business outcomes. Travel as needed.

Qualifications

• Bachelor's degree or equivalent experience.
• Ability to travel as needed across sales territory.
• Experience supporting renewals and account growth initiatives.
• Experience conducting customer business reviews and executive-facing presentations.

Responsibilities

• Actively driving and managing the post-sales process with Enterprise-level customers.
• Support renewals, expansions, and quota attainment by blending technical credibility with commercial awareness.
• Partner with customers to drive adoption and utilization of Qualys solutions.
• Own renewal and upsell pipeline; develop account strategy and renewal execution.
• Provide functional and technical support and deliver high-level and detailed sales presentations.
• Lead QBRs/EBRs, roadmap discussions, and align account health to expansion outcomes.
• Maintain CRM visibility and convey customer feedback to Product Management and Engineering.
• Carry out PoC activities and customer enablement sessions as needed.
• Qualify and progress opportunities using MEDDPICC or similar methodology.

Skills

Technical expertise

Commercial awareness

MEDDPICC

Executive presentations

Customer success

Education

Bachelor's degree or equivalent experience

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Technical Account Manager (TAM) is responsible for actively driving and managing the post- sales process with Enterprise-level customers. Must be able to identify all technical and business issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.

The TAM is also a quota-carrying role with responsibility for supporting customer retention, renewals, and account growth by combining technical credibility with strong commercial awareness.

Partner with customers to drive successful adoption and utilization of Qualys solutions.

Own and manage renewal and upsell/new business pipeline activity for assigned accounts, developing account strategy, expansion planning, and renewal execution.

Provide functional and technical support to customers.

Deliver high-level and detailed sales presentations.

Lead Quarterly and Executive Business Reviews (QBRs/EBRs), roadmap discussions, and strategic planning sessions that tie account health to expansion and renewal outcomes.

Conduct periodic business reviews to align customer objectives with platform adoption, utilization, and business outcomes.

Carry out technical Proof-of-Concept activities, demonstrations, and customer enablement sessions as needed.

Qualify and progress opportunities using MEDDPICC or a similar sales qualification methodology.

Maintain accurate visibility of customer opportunities and pipeline activity through the Company's CRM.

Act as a customer advocate by conveying customer feedback, requirements, and enhancement requests to Product Management and Engineering teams.

Vulnerability Management, Cloud Security, Policy Compliance, Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Network Scanners, PCI, Policy Compliance and Audit Tools, other enterprise security solutions.

~ Knowledge in a variety of Federal Regulatory Compliance issues a plus: Must be comfortable interacting at all levels within customer organizations, i.e., Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches.

~Bachelor's degree or equivalent experience.

~ Able to travel throughout sales territory and other locations as needed.

~ Demonstrated ability to combine technical expertise with commercial judgement and work effectively against renewal, retention, growth, and quota expectations.

~ Experience supporting renewals, identifying expansion opportunities, and managing customer success or account growth initiatives.

~ Experience conducting customer business reviews, technical workshops, or executive-facing presentations is preferred.

#LI-Remote

Qualys is an Equal Opportunity Employer, please see our EEO policy.