Technical Account Engineer

Collibra; New York (NY); Hybrid; USD 116,000 - 145,000; Full time

Benefits offered by this job

Bonus potential

Equity eligible

Flex Fund monthly stipend

Pension/401k

Job summary

Collibra is seeking a Technical Account Engineer to be the highest-touch technical presence within a named customer account. You will own the end-to-end support experience and bridge Collibra's product and engineering teams with the customer's technical stakeholders.

This hybrid role is based in Raleigh, NC or New York, NY, requiring you to work from the office at least two days per week to stay connected and drive progress as a team.

Qualifications

• 5+ years in technical support or solutions engineering within an enterprise SaaS environment.
• Deep hands-on skills in Java, REST API, SSO, LDAP, Kubernetes, VM environments, SQL and SSL.
• Experience with root cause analysis, debugging, and integration architecture.
• Broad knowledge of data governance, data catalog, data quality, or data management platforms.
• Proven ability to manage complex technical relationships with enterprise customers across multiple stakeholders.
• Proficiency using AI tools (e.g., Claude, Gemini, ChatGPT, Copilot) to solve real-world problems.

Responsibilities

• Serving as the primary technical contact for a named portfolio of Premium accounts, with full SLA accountability and end-to-end ticket ownership.
• Acting as the first escalation point for complex or sensitive issues, engaging Engineering and specialist teams as needed and prioritizing by business impact.
• Proactively identifying risks through ticket trend analysis, environment health monitoring, and release gap assessments.
• Advising customers on upgrade paths, release readiness, and optimal timing to ensure environment stability.
• Delivering Knowledge Share Sessions tailored to each customer's environment and use cases, with a minimum of two sessions per account per year.
• Conducting bi-annual Support Reviews and quarterly account briefings for Account Executives ahead of QBRs.
• Guiding customers on Mutual Success Plan milestones, adoption blockers, and best practices to drive long-term value realization.
• Surfacing expansion signals, upsell opportunities, and churn risk indicators to the Account Executive and Customer Engineering teams.
• Collaborating with Engineering and Product on trends, bugs, and feature prioritization for named accounts.

Skills

Java

REST API

SSO

LDAP

Kubernetes

VM environments

SQL

SSL

Education

Bachelor’s degree or equivalent

Job description

We're shaping the way some of the largest organizations in the world manage data by helping customers connect the right data and insights for all Data Citizens. We are building a team of exceptional people to help us deliver on that promise. As a Technical Account Engineer, you are Collibra's highest-touch technical presence within a named customer account. You serve as the customer's dedicated technical expert owning the support experience end-to-end, driving proactive risk management, and acting as the trusted technical advisor bridging Collibra's product and engineering teams with the customer's own technical stakeholders. You build trust through technical credibility, not account management.

This is a hybrid role based in our Raleigh, NC or New York, NY office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.

Joining Collibra’s Support team

We're shaping the way some of the largest organizations in the world manage data by helping customers connect the right data and insights for all Data Citizens. We are building a team of exceptional people to help us deliver on that promise. As a Technical Account Engineer, you are Collibra's highest-touch technical presence within a named customer account. You serve as the customer's dedicated technical expert owning the support experience end-to-end, driving proactive risk management, and acting as the trusted technical advisor bridging Collibra's product and engineering teams with the customer's own technical stakeholders. You build trust through technical credibility, not account management.

This is a hybrid role based in our Raleigh, NC or New York, NY office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.

Technical Account Engineers at Collibra are responsible for

• Serving as the primary technical contact for a named portfolio of Premium accounts, with full SLA accountability and end-to-end ticket ownership.
• Acting as the first escalation point for complex or sensitive issues, engaging Engineering and specialist teams where required and prioritizing based on business impact.
• Proactively identifying risks through ticket trend analysis, environment health monitoring, and release gap assessments — flagging structural concerns before they become incidents.
• Advising customers on upgrade paths, release readiness, and optimal timing to ensure environment stability.
• Delivering Knowledge Share Sessions tailored to each customer's environment and active use cases, with a minimum of two sessions per account per year.
• Conducting bi-annual Support Reviews and preparing quarterly account briefings for Account Executives ahead of QBRs.
• Guiding customers on Mutual Success Plan milestones, adoption blockers, and best practices to drive long-term value realization.
• Surfacing expansion signals, upsell opportunities, and churn risk indicators to the Account Executive and Customer Engineering teams.
• Collaborating with Engineering and Product on trends, bugs, and feature prioritization for named accounts, and contributing to internal knowledge base and playbook improvements.

You have

• 5+ years of experience in a technical support, technical account management, customer engineering, or solutions engineering role within an enterprise SaaS environment.
• Deep hands-on technical skills including Java, REST API, SSO, LDAP, Kubernetes, VM environments, SQL, and SSL.
• Experience with root cause analysis, systematic debugging, and integration architecture.
• Broad knowledge of data governance, data catalog, data quality, or data management platforms.
• A track record of managing complex technical relationships with enterprise customers across multiple stakeholders and teams.
• Demonstrated proficiency in leveraging AI tools (e.g., Claude, Gemini, ChatGPT, Copilot) to solve real-world business challenges, drive measurable outcomes, or streamline workflows.
• A bachelor’s degree or equivalent related working experience is required.
• This position is not eligible for visa sponsorship.

You are

• A trusted technical advisor who builds credibility through depth of knowledge and problem resolution not relationship management alone.
• An effective communicator, comfortable engaging architects, data engineers, platform administrators, and executive stakeholders alike.
• Proactive by nature, you identify and surface risks before they escalated, and take ownership of systemic issues through to resolution.
• A collaborative partner who works across Engineering, Product, and GTM teams to drive outcomes for your customers.
• Resilient and composed under pressure, with the ability to manage escalations and competing priorities across a portfolio of accounts.
• Excited about continuous learning and development within the data governance space.
• Willing to travel as needed for strategic or at-risk account visits.

Measures of success

• Within your first month, you will become familiar with Collibra's product suite, Premium Support model, and your assigned account portfolio.
• Within your second month, you will have established cadence with your accounts, taken ownership of active tickets, and delivered your first account health assessments.
• Within your third month, you will be operating as a trusted technical advisor across your portfolio — proactively identifying risks, delivering Knowledge Share Sessions, and contributing QBR briefings to your Account Executive counterparts.

Compensation for this role

The standard base salary range for this position is $116,000 – $145,000 per year. Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location.

In addition to base salary, we offer a competitive total rewards package, including bonus potential, equity for eligible roles, a Flex Fund monthly stipend, pension/401k plans, and more.

Benefits at Collibra

Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about Collibra’s benefits.

We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more aboutdiversity, equity, and inclusion at Collibra.

At Collibra, we’re proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing ourAccommodations for Applicants form.