TECH TEAM TECHNICIAN

Knife River Corporation; Bismarck (ND); On-site; USD 45,000 - 58,000; Full time

Job summary

Knife River Corporation in Bismarck, ND is seeking a Tech Team Technician to provide first-level IT support for company PCs, OS, and standard desktop apps across Knife River and subsidiaries.

The role emphasizes safety, customer service, and teamwork; travel to local and remote sites may be required, with after-hours support on occasion.

Qualifications

• Requires knowledge of IT concepts from an associate degree or equivalent experience.
• Experience supporting company-standard hardware, software, devices and peripherals.
• Preferred CompTIA A+ and MCDST certifications.

Responsibilities

• Tend to the Help Desk per schedule, including overtime as needed.
• Diagnose and resolve PC hardware/software problems for employees.
• Escalate issues and coordinate with IT teams for resolution.
• Provide clear verbal or written communications to resolve problems.
• Document incidents and resolutions for future reference.
• Install, configure, and upgrade company-standard PC hardware/software.
• Attend technical training to stay current with products.
• Work as part of a team to ensure excellent customer satisfaction.
• Provide onsite support; some travel and overnight stays may be required.
• Perform other tasks and special projects as assigned.

Skills

Problem solving

Customer service

Communication

Team collaboration

Education

Two-year degree in CS/IT or related field

Tools

Windows OS

Microsoft Office

Job description

Description

At Knife River, we take care of our team because we know it's our people who make us successful. We are one of the 10 largest construction materials producers/contractors in the Country, and we are a PEOPLE-first company. Our team members are the key to our success, and we are committed to giving them the tools, training, and time to do their jobs productively and safely each day. Our goal is to build strong teams that, in turn, build strong communities. We are also a publicly traded company on the NYSE with the ticker symbol KNF and part of the S&P MidCap 400 index.

A Tech Team Technician provides first‑level support for personal computer equipment, operating system software, and company‑standard desktop applications for Knife River Corporation and its subsidiaries. This position is responsible for placing safety as the number one priority in daily work activities and routines for both self and others.

Minimum Qualifications

• Requires knowledge of information technology concepts at a level normally acquired through the completion of a two‑year degree in computer science, information technology or related field, or equivalent experience supporting company standard hardware and software, including but not limited to mobile devices, laptops, tablets, desktops, and peripherals.

Preferred Requirements

• CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST) certifications preferred.

Duties and/or Responsibilities

• Tend to the Help Desk according to established schedules including overtime hours as required and time periods that extend beyond the normal business hours of 5:00 AM - 7:00 PM Monday through Thursday and Friday and 5:00 AM - 6:00 PM.
• Diagnose and resolve problems associated with company standard personal computer hardware and software for the employees of Knife River Corporation.
• Escalates issues as needed and works with other IT Teams to provide a resolution while maintaining call ownership to ensure incidents have been addressed.
• Provides comprehensive verbal or written communications to resolve problems within established policies and procedures.
• Document incident and resolution for future reference.
• Installs, configures, and upgrades company standard personal computer hardware and software to operate in a stand‑alone or networked environment at local and remote company locations, such as Intel‑based personal computers and associated peripheral equipment, Microsoft Windows operating systems, Office products, and related software applications.
• Attends technical training to remain abreast of new products and services.
• Must be able to work as part of a team to ensure exceptional customer satisfaction.
• Performs onsite support where needed; some travel, including overnight stays, will be required.
• Performs other tasks and special projects as assigned.

Knowledge, Skills, and Abilities

• Good problem‑solving skills.
• Knowledge and experience of customer service practices.
• Effectively communicate oral and written instructions.
• Solid technical skills of computer networks, hardware, and Windows operating systems.
• Ability to establish and maintain effective relationships with clients from all levels in the corporation.
• Must be able to work in a team environment.
• Participate in and effectively work with highly specialized information technology professionals to deliver support services to any of the Knife River Corporation locations.
• Manage projects from start to completion as assigned by your supervisors.
• Self‑motivated to learn new technologies and relay that information to the team.

How To Apply

Knife River is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, gender identity, sexual orientation, national origin, disability, protected Veteran status or any other protected category under applicable state/federal law. Subject to pre‑employment drug testing and background checks.

If unable to apply online, please mail completed application to:
Knife River Corporation
Box 5568
Bismarck, ND 58506

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.