Tech Support Specialist: First-Line IT & Helpdesk

JPMorgan Chase & Co.; Broomfield (CO); On-site; USD 45,000 - 55,000; Full time

Job summary

A financial services firm in Colorado is seeking a Technology Support Specialist to enhance the tech experience. Your role will involve troubleshooting hardware, software, and network issues, focusing on continuous improvement and customer satisfaction. Ideal candidates will have up to 6 months of experience in technology support and be familiar with service request management tools. Join a dynamic cultural environment to support day-to-day technology activities.

Qualifications

• Up to 6 months of experience delivering first contact end-user support.
• Baseline knowledge of typical technology operational issues.
• Ability to balance tasks while documenting outcomes.

Responsibilities

• Provide first-line support for hardware and software issues via live chat.
• Utilize problem-solving techniques to resolve technical issues.
• Contribute to process improvements by identifying optimization areas.

Skills

Problem-solving

Customer satisfaction

Technical support

Tools

Service request management tools

Diagnostic tools

Job description

A financial services firm in Colorado is seeking a Technology Support Specialist to enhance the tech experience. Your role will involve troubleshooting hardware, software, and network issues, focusing on continuous improvement and customer satisfaction. Ideal candidates will have up to 6 months of experience in technology support and be familiar with service request management tools. Join a dynamic cultural environment to support day-to-day technology activities.