Tech Support Coordinator-Power Equipment

Multiquip Inc.; San Bernardino (CA); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

401(k)

Medical, Vision & Dental plans

Generous paid time off

Tuition reimbursement

Job summary

A leading power equipment provider in California seeks a Technical Support Coordinator. In this role, you will be the go-to resource for troubleshooting MQ Power equipment, guiding customers through diagnostics. You'll have a minimum of 3 years hands-on experience with generator equipment and strong customer service skills. The position offers a competitive compensation of $25-$30/hr, medical benefits, and generous paid time off. Strong troubleshooting skills and the ability to communicate technical information clearly are essential.

Qualifications

• 3-5 years of hands-on experience with generator equipment.
• Strong understanding of mechanical, electrical, and hydraulic systems.
• Ability to read and interpret schematics and diagrams.

Responsibilities

• Provide troubleshooting support for MQ Power equipment.
• Analyze customer issues and provide solutions.
• Document all customer interactions and service issues.

Skills

Troubleshooting skills

Customer service skills

Technical communication

Power generator knowledge

Education

Associate’s degree or equivalent

Tools

Microsoft Office

CRM software

Job description

About the Role

As a Technical Support Coordinator, you’ll be the go‑to resource for troubleshooting and supporting MQ Power equipment. Using your expertise in power generators and diesel engines, you’ll guide customers through diagnostic steps and work to resolve issues over the phone, by email, or other communication channels. Whether it’s a complex technical issue or a routine inquiry, you’ll be the expert our customers rely on.

Key Responsibilities

• Handle customer inquiries, troubleshooting requests, and provide solutions for issues on MQ Power equipment.
• Listen closely to customers’ descriptions of issues, analyze troubleshooting codes, symptoms, and data to pinpoint causes of failures or potential issues.
• Identify recurring problems and emerging trends, making proactive repair recommendations to prevent future issues.
• Follow up with customers to ensure their problems are resolved and expectations are exceeded.
• Provide clear technical support materials, including reports and repair documentation, to help customers understand solutions.
• Document all interactions with customers, ensuring that all service issues and troubleshooting results are logged and organized.
• Work closely with internal teams to resolve issues and contribute to continuous improvement initiatives.
• Research and document effective troubleshooting techniques, repair procedures, and solutions to expand our knowledge base and FAQ database.
• Maintain a friendly, approachable attitude with both customers and team members, ensuring that all interactions are positive and productive.

What We’re Looking For

• Associate’s degree or equivalent from a technical school or two‑year college.
• 3‑5 years of hands‑on single/three‑phase generator equipment experience or related training.
• Previous experience with diesel‑powered generators is highly preferred.
• Strong understanding of mechanical, electrical, and hydraulic systems, including the ability to read and interpret schematics and diagrams.
• Solid troubleshooting skills and the ability to diagnose complex issues based on various data sources.
• Experience with power generator equipment ranging from 6 kW to 600 kVA, engine data analysis, and interpreting engine DTC’s.
• Ability to communicate technical information clearly, both in writing and verbally.
• Strong customer service skills, including effective telephone communication and problem‑solving.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and familiarity with CRM or service‑tracking software.
• Self‑motivated with the ability to manage multiple tasks and work independently.

Physical Requirements

This position primarily involves office‑based work and customer communication. A typical 8‑hour workday includes extended periods of sitting, phone use, talking, hearing, reading, writing, and computer typing. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this role, the employee regularly sits for extended periods, frequently talks and listens to customers and team members, occasionally stands, walks, and reaches with hands and arms.

Compensation and Benefits

• Compensation: $25‑$30/hr
• Excellent benefits package for full‑time employees starting the 1st of the month after 30 days of hire
• Medical, Vision & Dental plans (including orthodontic coverage)
• Company‑paid Life, AD&D, short‑term and long‑term disability
• Generous paid time off – accrue up to 4 weeks per year
• 11 paid holidays
• 401(k) and other financial benefits
• Tuition reimbursement up to $5,250 a year
• MetLife, Hyatt, Legal and AFLAC benefit plans
• Employee Assistance Program

Equal Opportunity Employer and Legal Notice

Multiquip provides competitive pay and benefits and supports our employees through our values of safety, integrity and respect. Employment is subject to pre‑employment physical, drug‑screening and background investigation. E‑Verify (www.dhs.gov/E‑Verify) is used to verify a candidate’s legal right to work in the U.S. Multiquip Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected class. Data Privacy and Collection Notice: https://www.multiquip.com/multiquip/data‑privacy‑and‑collection‑notice.htm