Tech Service Desk - Salt Lake City, UT

Unisys Corporation; Salt Lake City (UT); On-site; USD 35,000 - 50,000; Full time

Job summary

A technology services company in Salt Lake City is seeking an IT Service Desk support professional. The role involves providing first-level support, responding to customer requests, and ensuring high-quality customer service. Ideal candidates will have a High School diploma, relevant IT experience, and customer service skills. The position offers an excellent benefits package including unlimited paid time off and healthcare options.

Benefits

Unlimited paid time off

401(k) match

Comprehensive healthcare

HSA matching

Ongoing learning opportunities

Qualifications

• High School diploma (certification or license preferred), 2-4 years of related experience.
• Relevant IT qualifications or equivalent experience in IT service delivery.
• 6 months IT Service Desk experience or related experience.

Responsibilities

• 1st Level telephone and media contact support.
• Respond and resolve customer requests related to software, hardware and network operations.
• Accurate documentation of calls and incidents.

Skills

Customer service professionalism

Problem resolution

Time management

Data accuracy

IT Service Desk experience

Education

High School diploma or equivalent

Associate's Degree or professional certification preferred

Job description

What success looks like in this role:

• 1st Level telephone and other media contact support.
• Strive for a high level of first contact resolution.
• Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
• Accurately document calls and incidents.
• Manage time and workload to meet predetermined service levels.
• Maintain data accuracy in our contact management system.
• Assign incidents and requests to the correct support group.
• Act as a single point of contact on incidents and problems logged.
• Perform appropriate diagnostics to initiate problem management workflow process.
• Provide clients with a reference number for their incident/request.
• Understand various media sources that interface with the Service Desk.
• Support multiple clients through customer service professionalism and insight.
• Become multi-skilled as workload changes occur within the Service Center.
• Champion, implement or support change.
• Identify process efficiencies within the Service Center and to take corrective action to implement change.
• Discover and document process and procedures which need to be published to the team or on the Knowledgebase.
• Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc.)

You will be successful in this role if you have:

• Typically requires: High School diploma (Associate's Degree, professional certification(s), or license preferred), 2-4 years of related experience.
• Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level.
• 6 months IT Service Desk experience, or related experience.
• 6 months previous experience providing Level 3 support for MS Office, MS Exchange and MS windows networks.
• Working knowledge of data and voice network concepts

Benefits Highlight

Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We're committed to supporting work-life balance and investing in your future success.

Video Interview Notice

At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.