Tech Service Center Coordinator — Repairs & Service Ops

Ziegler Cat; BLOOMINGTON (MN); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health, Dental, Vision and Life Ins.

401(k) plan with company contribution

Paid time off - 15 days first year

Paid holidays

HSA contributions

Disability Insurance

Job summary

Ziegler Cat in Bloomington, MN seeks a full-time Service Coordinator to provide administrative support for the Technology Service Center (TSC) operations. The role opens and codes service calls, handles billing, parts ordering, and warranty reviews, and collaborates with multiple departments to maximize uptime for customer equipment.

Hours are 8:00–4:30, Monday–Friday. Candidates should have a high school diploma or GED; a 2-year degree is preferred, with strong computer and customer service

Qualifications

• High School Diploma or GED; a 2-year degree preferred.
• Strong computer skills, including Microsoft Office Suite.
• Excellent customer service skills.
• Mechanical aptitude; experience with heavy equipment, agriculture, or automotive is a plus.
• Positive attitude, attention to detail, efficiency, planning and organization, dependability and teamwork.

Responsibilities

• Initiate and open all Technology Service Center (TSC) Service Calls with proper coding and segmentation.
• Close all TSC Service Calls as necessary.
• Maintain and code Service Calls for proper billing.
• Monitor all Service Calls from open to close/invoice.
• Review Service Calls daily to assure that status is current.
• Transfer and approve daily technician hours adhering to Product Support guidelines.
• Order parts as needed for service repairs following Parts department guidelines.
• Review all possible warranty jobs to determine if warranty applies and submit as needed.
• Assist with work order maintenance.
• Handle COD collections for TSC Service Calls.
• Maintain any needed paperwork pertaining to Service Calls.
• File Service Calls - including sending documents to be scanned into archive system.
• Manage outside purchases (Code P.O., charge out to work order).
• Order, receive, and maintain office supplies for TSC.
• Manage TSC inventory including vendor orders and bin counts as needed.
• Collaborate with Ziegler Product Support team in support of various initiatives as needed.
• Seek continuous improvement of TSC processes for efficient workflow.

Skills

Microsoft Office Suite

Customer service

Attention to Detail

Planning and Organization

Teamwork

Education

High School Diploma or GED

2-year degree preferred

Tools

Basic Office Equipment

Job description

Ziegler Cat in Bloomington, MN seeks a full-time Service Coordinator to provide administrative support for the Technology Service Center (TSC) operations. The role opens and codes service calls, handles billing, parts ordering, and warranty reviews, and collaborates with multiple departments to maximize uptime for customer equipment.

Hours are 8:00–4:30, Monday–Friday. Candidates should have a high school diploma or GED; a 2-year degree is preferred, with strong computer and customer service