Tech Security Specialist: Access, Video & Intrusion Systems

null; Tempe (AZ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive health care coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching and more

Job summary

JPMorgan Chase’s Global Security team in Tempe, AZ seeks a Technical Security Specialist to manage access control, video, and intrusion systems. You will collaborate with project managers and the configuration team to implement upgrades, document configurations, and resolve technical incidents, ensuring SOPs are followed and improvements are implemented efficiently.

The role offers opportunities to grow with evolving security needs, work with cross-functional teams, and contribute to protecting

Qualifications

• Demonstrated capacity for rapid learning and a strong dedication to professional advancement.
• Upholds a high level of integrity and dependability, with the capability to work independently and in a team.
• Excellent communication skills, both verbal and written, across all staffing levels within the Bank.
• Proficient in managing multiple tasks simultaneously and adept at troubleshooting issues under pressure.
• Exhibits a robust blend of technical and interpersonal skills.
• Comprehensive knowledge of all Microsoft applications, including Excel, Word, Teams, Outlook, and PowerPoint.

Responsibilities

• Manage and configure access control, video, and intrusion systems as directed by management.
• Collaborate with security project managers and the configuration team to implement new projects or upgrades to security systems.
• Document and maintain system configurations, ensuring all changes are accurately tracked and implemented.
• Support calls to the Phoenix Operation Center configuration and support queue by resolving, triaging, or escalating as necessary.
• Diagnose and resolve technical issues related to hardware, software, and networking, taking ownership of incidents and providing proactive solutions for resolution.
• Monitor the health of access control, video, and intrusion systems, escalating service calls to the appropriate vendor or internal teams.
• Analyze data and reports to identify trends and issues, offering constructive recommendations and conducting weekly/monthly tasks/audits in a timely manner.
• Validate preventative maintenance and service jobs and create comprehensive reports and documentation related to configurations and system changes.
• Provide guidance and expert knowledge to team members as directed by management. Set high standards in incident management, communication, and investigatory skills and communicate technical information to both technical and non-technical stakeholders.
• Become proficient in new computer applications and systems introduced by the firm through training.
• Ensure all standard operating procedures (SOP) are followed correctly, and any changes are implemented efficiently, with the ability to adapt and grow in alignment with evolving business needs.

Skills

Rapid learning

Integrity & dependability

Excellent communication

Multitasking under pressure

Technical & interpersonal skills

MS Office suite

Tools

Microsoft Excel

Microsoft Word

Microsoft Teams

Microsoft Outlook

PowerPoint

Job description

JPMorgan Chase’s Global Security team in Tempe, AZ seeks a Technical Security Specialist to manage access control, video, and intrusion systems. You will collaborate with project managers and the configuration team to implement upgrades, document configurations, and resolve technical incidents, ensuring SOPs are followed and improvements are implemented efficiently.

The role offers opportunities to grow with evolving security needs, work with cross-functional teams, and contribute to protecting