Tech Risk and Controls Lead - Citizen Development Governance & Analytics

JPMorgan Chase & Co.; Plano (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

JPMorgan Chase & Co. in Plano, TX seeks a Tech Risk & Controls Lead to drive risk mitigation and governance within the CTO organization.

You will identify regulatory and operational risks, guide technology-aligned process owners, and ensure controls operate effectively across the firm. You will partner with Product Owners, Governance Leads, and Regulators to deliver risk insights and actionable governance outputs.

Qualifications

• 5+ years in technology risk management with regulatory focus.
• Experience using enterprise AI capabilities with validation and data sensitivity awareness.
• Ability to review AI-assisted risk summaries and recommendations for security and auditability.
• Proven in metrics and reports: executive dashboards, data analytics, cross-functional data sources.
• Strong project and time management; able to work independently in a global setting.
• Excellent communication across stakeholders and teams worldwide.

Responsibilities

• Identify, quantify, and manage risks/issues with root-cause analysis and actionable recommendations.
• Build trusted relationships with governance leads, technology teams, and compliance SMEs.
• Develop reporting frameworks to provide senior management with governance insights.
• Monitor control effectiveness and propose enhancements to risk posture and customer outcomes.
• Translate cross-regional business needs into clear reporting requirements and data workflows.
• Own the book of work and pipeline for Citizen Developer Controls governance metrics and reporting.
• Oversee BAU metrics production, ensuring timely, accurate metrics for global users.
• Maintain operational documentation: definitions, logic, methodologies, diagrams, instructions.
• Operate as a self-sufficient owner with disciplined execution and status reporting.
• Leverage enterprise AI to accelerate evidence synthesis and executive-ready reporting with proper safeguards.
• Promote reuse-first, AI-assisted controls testing with human review for auditability.

Skills

Technology risk

Cybersecurity

AI governance

Stakeholder mgmt

Project mgmt

Tableau

Alteryx

JIRA

Confluence

English fluency

Tools

Alteryx

Tableau

JIRA

Confluence

Job description

Join our team to play a pivotal role in mitigating tech risks and upholding operational excellence, driving innovation in risk management. As a Tech Risk & Controls Lead on the Chief Technology Office - Operational Execution & Governance - Risk, Control and Regulatory position, you will be responsible for identifying, and mitigating compliance and operational risks in line with the firm's standards. You will also provide subject matter expertise and technical guidance to technology-aligned process owners, ensuring that implemented controls are operating effectively and in compliance with regulatory, legal, and industry standards. By partnering with various stakeholders, including Product Owners, Business Control Managers, and Regulators, you will contribute to the reporting of a comprehensive view of technology risk posture and its impact on the business. Your advanced knowledge of risk management principles, practices, and theories will enable you to drive innovative solutions and effectively manage a diverse team in a dynamic and evolving risk landscape.

Job responsibilities

• Ensure effective identification, quantification, communication, and management of risks / issues and focusing on root cause analysis, resolution recommendations and actionable decision support
• Develop and maintain robust relationships, becoming a trusted partner with FW & LOB Governance Leads, Technology teams, and Compliance/Controls SMEs to facilitate cross-functional collaboration and progress toward shared goals
• Develop and execute reporting framework and supporting processes to offer senior management and stakeholders insights into control effectiveness, compliance and inform governance work
• Proactively monitor and evaluate control effectiveness, identify gaps, and recommend enhancements to strengthen risk posture and customer experience/success
• Partner with cross-regional and cross-LOB business stakeholders to understand desired outcomes and translate them into clear requirements. This may include onboarding new datasets, enhancing existing logic, and assessing the impact of governance policy/standard changes on reporting and metrics.
• Define, track, and deliver a book of work; Own the pipeline of projects and initiatives related to Citizen Developer Controls Governance metrics, reporting, and decision support materials.
• Oversee BAU Metrics Production and enhancements; Though largely automated, monitoring completion and take corrective active as necessary for critical deliverables/metrics consumed by broad user base globally
• Maintain documentation;Update and maintain operational documentation (e.g., metric definitions and logic, report methodology, process diagrams, and how-to instructions).
• Operate as a self-sufficient owner;Work independently with strong risk/issue management, clear status reporting, and disciplined execution.
• Uses enterprise-authorized AI capabilities within the work environment to accelerate synthesis of risk/control evidence and draft executive-ready reporting, validating outputs and handling data according to sensitivity and security requirements
• Promotes reuse-first, AI-assisted approaches to streamline recurring control testing and issue/action-plan management routines, ensuring human review and alignment to auditability and regulatory expectations

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technology risk management, cybersecurity, or a related field, with a focus on regulatory compliance and risk mitigation
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support technology risk and controls workflows with strong validation habits and awareness of data sensitivity
• Ability to review and validate AI-assisted risk summaries and recommendations before use, escalating when uncertain and ensuring outcomes align to security, auditability, and regulatory expectations
• Proven experience developing metrics and reports, including executive reporting, dashboard, data analytics/insights generation, and working with large and disparate datasets
• Strong project management and time management skills; able to plan, prioritize, and deliver independently.
• Strong collaboration, relationship, facilitation and stakeholder management skills across a global, cross-functional environment.
• Hands-on experience and proficiency with Alteryx and Tableau (or equivalent tools)
• Experience using JIRA and Confluence, and working in an Agile framework
• Excellent written and verbal communication skills in English, including the ability to tailor messages for different audiences.
• Strong analytical and problem-solving skills; comfortable working in a fast-paced, results-driven environment.
• Detail-oriented with a focus on quality, efficiency, and control adherence

Preferred qualifications, capabilities, and skills

• Familiarity with risk management frameworks, industry standards, and financial industry regulatory requirements
• Proficient knowledge and expertise in data security, risk assessment & reporting, control evaluation, design, and governance, with a proven record of implementing effective risk mitigation strategies
• Demonstrated ability to influence executive-level strategic decision-making and translating technology insights into business strategies for senior executives
• Ability to work effectively in a geographically distributed team and manage work across time zones.
• Advanced MS Office skills (Excel, Word, PowerPoint, Visio, etc.)