Tech Risk and Controls Lead - Central Infrastructure Platforms

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 120,000 - 190,000; Full time

Job summary

JPMorgan Chase & Co. in the United States seeks a Tech Risk & Controls Lead in Infrastructure Platforms to identify and mitigate technology risks and uphold operational excellence.

You will drive root-cause analysis, validate issue remediation, and govern control testing and issue lifecycle processes. You will partner with Product Owners, Governance teams, and Regulators, providing subject matter expertise and technical guidance to ensure controls operate effectively and compliantly.

Qualifications

• 5+ years of experience in technology risk management, IA, or related governance with risk evaluation and issue management.
• Experience using enterprise-authorized AI capabilities to support risk/control workflows.
• Ability to validate AI-assisted risk summaries, align with security and regulatory expectations.
• Hands-on testing of control design and operating effectiveness with evidence.
• Strong root-cause analysis to distinguish remediation from symptoms.
• Familiarity with full issue lifecycle in a regulated financial institution.
• Knowledge of risk management frameworks, industry standards, and regulatory requirements.
• Ability to translate risk insights into actionable recommendations with executive impact.
• Clear written communication for executive audiences.

Responsibilities

• Identify, quantify, communicate, and manage technology risk with root-cause resolution focus.
• Validate issue remediation and closure readiness with tested action plans.
• Review issue lifecycle documents for accuracy and completeness.
• Monitor and evaluate control design and operating effectiveness; recommend improvements.
• Assess residual risk and suggest compensating controls for gaps.
• Utilize AI capabilities to accelerate risk evidence synthesis and reporting.
• Build relationships with LOB technologists, governance teams, TRC partners.
• Report on controls, policies, and remediation trends for senior management.
• Promote AI-assisted, reusable testing and remediation approaches with human review.
• Improve TRC standards, testing procedures, and playbooks over time.

Skills

Technology risk management

Internal Audit

Issue management

Control testing

Root cause analysis

AI capabilities

Stakeholder influence

Regulatory compliance

Job description

Join our team to play a pivotal role in mitigating tech risks and upholding operational excellence, driving innovation in risk management.

As a Tech Risk & Controls Lead in Infrastructure Platforms, you will be responsible for identifying, and mitigating compliance and operational risks in line with the firm's standards. You will also provide subject matter expertise and technical guidance to technology-aligned process owners, ensuring that implemented controls are operating effectively and in compliance with regulatory, legal, and industry standards. By partnering with various stakeholders, including Product Owners, Business Control Managers, and Regulators, you will contribute to the reporting of a comprehensive view of technology risk posture and its impact on the business. Your advanced knowledge of risk management principles, practices, and theories will enable you to drive innovative solutions and effectively manage a diverse team in a dynamic and evolving risk landscape.

Job responsibilities

• Ensure effective identification, quantification, communication, and management of technology risk, focusing on root cause analysis and resolution recommendations.
• Independently validate issue remediation and closure readiness, testing action plan evidence to confirm root causes are resolved and fixes will last.
• Perform quality reviews of issue lifecycle documents (issue creation, extensions, and action plan closures) to confirm root causes are clear, severity is accurate, and narratives are complete.
• Proactively monitor and evaluate control design and operating effectiveness, identify gaps, and recommend enhancements to strengthen risk posture and regulatory compliance.
• Support risk reduction assessments and escalations by assessing residual risk and recommending compensating controls or extended remediation where gaps remain.
• Uses enterprise-authorized AI capabilities within the work environment to accelerate synthesis of risk/control evidence and draft executive-ready reporting, validating outputs and handling data according to sensitivity and security requirements.
• Develop and maintain strong relationships, becoming a trusted partner to LOB technologists, governance teams, and TRC partners to support cross-functional collaboration and progress toward shared goals.
• Execute reporting and governance of controls, policies, issue management, and measurements, giving senior management insight into control effectiveness, validation outcomes, and recurring remediation trends.
• Promotes reuse-first, AI-assisted approaches to streamline recurring control testing and issue/action-plan management routines, ensuring human review and alignment to auditability and regulatory expectations.
• Help improve overall TRC standards, testing procedures, and playbooks over time.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technology risk management, Internal Audit, or a related governance field, with a focus on risk evaluation, control testing, and issue management.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support technology risk and controls workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted risk summaries and recommendations before use, escalating when uncertain and ensuring outcomes align to security, auditability, and regulatory expectations.
• Hands-on experience testing control design and operating effectiveness, including evidence evaluation and workpaper documentation.
• Strong root cause analysis skills, with the ability to tell whether remediation fixes the systemic problem or only the symptom.
• Working knowledge of the full issue lifecycle (issue creation, action plans, extensions, and closure) in a regulated financial institution.
• Familiarity with risk management frameworks, industry standards, and financial industry regulatory requirements.
• Proficient knowledge and expertise in risk assessment and reporting, control evaluation, design, and governance, with a proven record of implementing effective risk mitigation strategies.
• Ability to influence senior stakeholders by turning risk insights and conclusions into clear, actionable recommendations.
• Sound professional skepticism and strong written communication, with the ability to write concise, defensible conclusions for executive audiences.

Preferred qualifications, capabilities, and skills

• CISA, CISM, CRISC, CISSP, or similar industry-recognized risk/audit certifications.
• Prior Internal Audit, regulatory examination, or external audit experience, especially in issue validation, closure testing, or control assessments.
• Experience writing test procedures, acceptance criteria, or QA/QC review standards.
• Data analysis skills to support data-driven testing and reporting.