Tech Ops Specialist

ADP, Inc.; Clinton (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Tjoapack is seeking a Technical Operations Specialist to support cGMP manufacturing, troubleshoot production issues, and ensure reliable support for both commercial and clinical operations. The role oversees CPV activities, maintains process performance, and drives cross-functional alignment.

The specialist collaborates with Technical Services, Operations, Quality, Engineering, and EHS; manages documentation routing; and mentors team members to develop capabilities in a fast-paced pharmaceutical

Qualifications

• Must have at least 2 years of experience in a pharmaceutical cGMP Manufacturing setting.
• Related bachelor's degree preferred.
• At least 1 year of experience in Technical Writing (deviations, SOPs, Batch Records, etc.).
• Demonstrated leadership and training experience.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) preferred.

Responsibilities

• Support cGMP manufacturing operations using data analysis to identify improvements.
• Troubleshoot manufacturing events and author investigations for timely closure.
• Provide ongoing technical support to manufacturing teams.
• Coordinate cross-functional activities to align docs and processes.
• Train manufacturing staff on procedures and batch records.

Skills

Leadership

Communication

Microsoft Office

Technical Writing

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Clinton, TN, US

Technical Operations Specialist

At least two years of experience in a Pharmaceutical GMP setting is required for consideration.

About Tjoapack

Tjoapack is a global contract packaging organization (CPO) specializing in primary and secondary pharmaceutical packaging and supply chain solutions. With more than 35 years of industry experience, we support pharmaceutical and healthcare customers in over 46 countries by ensuring millions of medication packages each year are available when patients need them.

Originally founded in Europe in1989 and operating in Clinton, Tennessee since 2021, Tjoapack is committed to delivering safe, compliant, and reliable packaging services with patients always at the center of everything we do.

In 2026, Tjoapack became part of Alcami Corporation, expanding our capabilities across the pharmaceutical supply chain and strengthening our ability to support customers from development through final packaging and distribution.

Summary of the Role:

The Technical Operations Specialist supports cGMP manufacturing by providing technical oversight, troubleshooting production issues, and ensuring reliable support for both commercial and clinical operations. The role is responsible for preparing, executing, and evaluating Continued Process Verification activities to maintain process performance and product quality. Working closely with Technical Services, Operations, Quality, Engineering, and EHS, the specialist helps drive cross-functional alignment and resolve manufacturing challenges. The position also manages the routing and tracking of critical documentation to ensure timely review and approval across departments. Additionally, the Technical Operations Specialist demonstrates leadership through training, mentoring, and supporting the development of team members.

Manufacturing & Process Support

• Support commercial and clinical cGMP manufacturing operations using data analysis to identify areas of improvement and overall manufacturing trends.
• Troubleshoot unexpected manufacturing events and production issues as a process SME, authoring investigations and facilitating the closure of investigations in a timely fashion.
• Ensure robust, reliable, and compliant product manufacturing.

Process Verification & Technical Oversight

• Prepare, execute, and evaluate Continued Process Verification (CPV) activities.
• Monitor process performance and identify opportunities for improvement.
• Provide ongoing technical support to manufacturing teams.

Cross-Functional Collaboration & Coordination

• Partner with Technical Services, Operations, Quality, Engineering, and EHS Teams to resolve documentation and manufacturing process issues resulting in CAPAs and process deviations.
• Coordinate activities to ensure alignment across manufacturing functions.
• Facilitate communication and issue resolution between departments.

Documentation Management & Training

• Track and route documentation through required reviewers and approval channels, ensuring timely completion of document review and information accuracy.
• Create and maintain standard work documents including checklists, MBRs, and MPR templates.
• Author Change Controls to support investigations, process changes, and equipment modifications.
• Review and approve new batch records as well as perform review of executed batch records.
• Provides training to manufacturing staff on operating procedures, batch records, and cGMP processes.
• At least 2 years of experience in a pharmaceutical cGMP Manufacturing setting is required for consideration.
• Related bachelor's degree preferred.
• Must have at least 1 year of experience in Technical Writing (deviations, SOPs, Batch Records, etc.).
• Must have demonstrated leadership and training experience.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) preferred.

Knowledge, Skills and Abilities:

• Ability to drive manufacturing operations and identify/improve inefficiencies.
• Ability to work with people at all levels of the organization.
• Ability to create and interpret graphs and charts.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to read, analyze and interpret general business periodicals, professional journals technical procedures and governmental regulations.
• Ability to effectively present information and respond to questions from groups of managers and clients.
• Basic knowledge of computers and Microsoft Office software products.
• Applies job skills, company policies and SOPs to complete a variety of tasks.
• Receives general instructions on routine work, detailed instructions on new projects or assignments.

Why Choose Tjoapack?

At Tjoapack, we believe our employees are at the center of our success. We are committed to creating a supportive, employee-focused culture that encourages teamwork, growth, curiosity, and continuous learning. Our teams work collaboratively every day to help ensure life-changing medications reach patients around the world safely and on time.

We offer competitive compensation and a comprehensive total rewards package designed to support both your personal and professional wellbeing.

At Tjoapack, you’ll find opportunities to learn, take on new challenges, and make a direct impact. We are a team that supports one another, works hard together, and moves toward success together.

All Offers are conditional pending successful completion of Tjoapack’s Pre-Employment Drug Screening, Physical Examination, and Background Check.