Tech Delivery Manager - Claims

Medica; Madison (WI); On-site; USD 113,400 - 170,100; Full time

Job summary

Medica, a nonprofit health plan, seeks a Technology Delivery Manager to oversee end-to-end delivery of technical solutions across Claims Product Family. You will bridge Software Engineering, Product Delivery, and business stakeholders, removing impediments and aligning technical strategy with business goals.

Responsibilities include leading agile teams, mentoring technical leads, managing staff, and driving architectural standards.

Qualifications

• Bachelor's degree in information technology, Health Care, or related field, or equivalent experience.
• 8+ years of work experience in technical roles.
• 3+ years of experience leading, supervising, coaching, or managing technical staff.

Responsibilities

• Represent the Claims Delivery Director in overseeing and coordinating the efforts of primary Claims Product Family delivery teams.
• Provide recommendations, triage technical issues, and lead technical forums to resolve problems.
• Lead agile scrum team delivery across Claims Product Family development and testing teams, promote best practices, and support KPI reporting.
• Resolve escalated cross-team issues with IT, Business Stakeholders, and Operations; enforce architectural standards.
• Communicate with key business partners to align expectations and timelines with organizational goals.
• Attend Agile/SAFe ceremonies; drive continuous improvement; ensure PI commitments and proper time-tracking and budgeting.

Skills

Advanced knowledge of Claims systems

Cloud platforms (Azure, AWS)

Epic Systems knowledge

GenAI use cases in tech ops

SAFe / Agile certifications

Excellent communication skills

Leadership & organizational skills

Staff management & coaching

Strategic delivery mindset

Education

Bachelor's degree in information technology/health care

Job description

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.

We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration - because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.

The Technology Delivery Manager oversees the end-to-end delivery of technical solutions, bridging the gap between Software Engineering Claims teams, Product Delivery teams, and business stakeholders. This role ensures that projects are completed on time, within budget, at a high level of quality, by managing workflows, removing impediments, and aligning technical strategy with business goals. This role is responsible for resolving complex and escalated technical issues, coordinating delivery across high-value and high-dependency initiatives, mentoring technical leads, and providing staff management oversight. Performs other duties as assigned.

Key Accountabilities

• Project Execution: Represent the Claims Delivery Director in overseeing and coordinating the efforts of primary Claims Product Family delivery teams.
• Technical Expertise: Using strong technical background (understand software architecture, DevOps best practices) provide recommendations, triage technical issues, and where needed lead technical forum for ideas to resolve technical problems.
• Team Leadership and Staff Management: Lead and coordinate agile scrum team delivery across Claims Product Family development and testing teams, ensuring alignment and collaboration. Mentor technical leads, promote adherence to technical best practices, and support the definition, monitoring, and reporting of KPI metrics. Provide day-to-day staff management support, including coaching, prioritization, capacity planning, performance feedback, onboarding support, and development planning for assigned team members.
• Risk Management: Resolve escalated and complex cross-team technical issues involving IT, Business Stakeholders, and Operations teams. Act as a first-level escalation point for delivery teams, enforce architectural standards, and participate in Centers of Excellence (CoEs) to promote consistency and innovation.
• Stakeholder Management: Communicate with key business partners, managing expectations to ensure alignment and timelines based on organizational goals.
• Process Optimization: Contribute to product roadmaps and architectural enablers. Attend Agile/SAFe ceremonies, drive continuous improvement, and ensure delivery teams meet Program Increment (PI) commitments. Ensure timely and accurate completion of time tracking, financial management, and adherence to IT orchestration tools.

Required Qualifications

• Bachelor's degree in information technology, Health Care, or related field, or equivalent experience
• 8+ years of work experience in technical roles
• 3+ years of experience leading, supervising, coaching, or managing technical staff, including performance guidance, workload prioritization, and employee development.

Skills and Abilities

• Advanced knowledge of Claims systems and product delivery
• Advanced understanding of tech platforms (Azure, AWS, Oracle utilities, Epic Systems)
• Prior experience with AI/GENAI use cases in Tech operations or delivery management
• Scaled Agile certifications (e.g., SAFe Agilist, PO/PM, RTE)
• Strong communication skills with the ability to explain complex technical concepts to diverse audiences and present technical concepts to business leaders/stakeholders
• Exceptional organizational and leadership skills
• Demonstrated ability to manage team capacity, support employee engagement, providing timely coaching and feedback, and foster accountability across technical delivery team.
• Advanced technical expertise, leadership, and a strategic mindset to drive successful delivery outcomes across the Claims Product Family

This position is an Office role, which requires an employee to work onsite at our Minnetonka, MN or Madison, WI office, on average, 3 days per week.

The full salary grade for this position is $113,400 - $194,400. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $113,400 - $170,100. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to base compensation, this position may be eligible for incentive plan compensation in addition to base salary. Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

Eligibility to work in the US:

Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.