Tech-Creative Repair Specialist

Surface Experts North Fort Worth; Cleveland (OH); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Base salary + bonus

Company car

Paid holidays

Flexible schedule

Training onboarding

Tools provided

Color matching training

Mentorship opportunities

Support lines

Small business environment

Career development

Job summary

Surface Experts North Fort Worth is seeking a hands-on Technician to perform on-site repairs with a focus on color matching and customer service. You will work with a trained team to complete multiple repairs daily, ensuring high quality and customer satisfaction.

Join a supportive franchise environment with paid holidays, a company car, and ongoing training. The role emphasizes efficient, color-accurate work in diverse settings and sites.

Qualifications

• Hands-on experience with manual work across trades.
• Ability to see, distinguish, and replicate colors accurately.
• Experience communicating with customers and coordinating repairs.

Responsibilities

• Complete 4+ on-site repairs daily with strong customer service.
• Perform on-location work and communicate progress clearly.
• Collaborate with Support Team to resolve issues and ensure quality.
• Follow the company repair process and use provided tools.

Skills

Manual labor

Color matching

Customer service

Problem solving

Tools

CRM/Dispatch software

Job description

Benefits

• Bonus based on performance
• Company car
• Competitive salary
• Free uniforms
• Training & development

Do you enjoy making things using your hands? Have hobbies that involve color or 3-D art? Like finding ways to be creative in different areas? Becoming a Surface Experts Technician could pair your interests perfectly with your job! Take advantage of an artistic outlet as your work creatively to complete repairs, usually in an hour or less.

A Day in the Life of a Surface Experts Technician: https://www.youtube.com/watch?v=vJ0nCFdtqqs

We Offer

• Base Salary + Bonus Opportunity: Performance-based commissions
• Great Work/Life Balance: No required overtime, no nights, no weekends
• Time Off: Paid holidays
• Flexible Work Schedule: Can accommodate midweek appointments
• Paid New Hire Training: Onboarding includes learning alongside a trained technician
• Company Car: Each technician drives a branded company vehicle for job duties
• Tools Included: All necessary tools and products are provided
• Learn a New Trade: Develop skills in a brand-new emerging trade
• Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
• Small Business: Local business with an owner who works alongside the team each day
• Mentorship Opportunities: Ongoing repair training and career development
• Dedicated Help Lines: Technician Support Team on call to assist to questions

Duties

In the Field Daily

• Complete 4- or more creative repairs on-site each day
• Perform work on-location while displaying good customer service and communication
• Problem-solve with repairs in a variety of settings like apartments, hotels, moving sites, construction sites, etc.
• Time Management

Customer Service and Communication

• Treat tenants and staff with exceptional customer service
• Update progress on repairs by entering information and notes on our CRM/Dispatch tool
• Problem-solve alongside our designated Support Team for any issue

Follow Repair Process

• Learn and integrate our one-of-a-kind 5-step process into your creative routine
• Master each instrument and tool in your personalized tool-kit
• Flex your artistic talents – each repair requires a unique solution

Calling all artistic types! Technicians with backgrounds in painting, sculpting, whittling, drawing, and other visual arts of various mediums can excel at Surface Experts. Your talent with color is vital in matching colors and patterns for complex repairs. Every repair has a different design, sheen, and material, so creativity is a must.

Qualifications

• Hands-on experience doing some form of manual work – From construction and manufacturing, to painting or sculpting.
• A background in facilities maintenance is helpful but not a deal breaker.
• Must be able to see, distinguish, and replicate colors – A familiarity with color and color matching is integral to our process.

About Surface Experts

Surface Experts is a comprehensive hard surface repair company. We can fix minor damages to many surfaces including Bathtubs, Cabinets, Floors, Appliances, Countertops, Furniture, Elevator Panels … you name it!

• By combining traditional trades with our own original processes and products, we are able to provide long-lasting repairs that are pleasing to the eye. And all with a smile!
• Our competitors want to resurface everything – even damage only a few inches wide! We can repair those small spots, resulting in happy customers who keep on calling us back. Our goal is happy customer who has saved money and time while avoiding adding another damaged surface to the landfill.
• Our typical repair doesn’t make a mess, doesn’t leave a smell, and doesn’t take more than 2 hours. Technicians usually need only a tablespoon or two of product, meaning they can carry everything with them in a small truck or car!

VISION

• To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing.
• Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.

MISSION

• Our mission is to develop outstanding teams by investing in strong relationships.
• Together, we work to solve our customers’ problems by reducing the waste of time, money, and materials that end up in landfills.

VALUES

• Serve Others
  • Put Relationships First
  • No Jerks
  • Be Humble
• Be a Problem Solver
  • Be Curious
  • Seek to Understand the Cause of the Problem
  • Work Smart
  • Constantly Improve
• Trust the Process
  • Be Organized
  • Be Teachable
  • Put Business Needs Above Personal Wants

Compensation: $50,000.00 - $80,000.00 per year

About Surface Experts

Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.

• Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long‑term relationship. We focus on saving our customers time, money and wasted materials that end up in landfill.
• Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.

Our Mission Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers’ problems by reducing the waste of time, money and materials which end up in landfills.

Our Vision To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.

Core Values

• Serve Others
  • Put Relationships First
  • No Jerks
  • Be Humble
• Be a Problem Solver
  • Be Curious
  • Seek to Understand the Cause of the Problem
  • Work Smart
  • Constantly Improve
• Trust the Process
  • Be Organized
  • Be Teachable
  • Put Business Needs Above Personal Wants

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.