Teammate Support Specialist

Metrea; Washington (District of Columbia); On-site; USD 64,000 - 90,000; Full time

Benefits offered by this job

Medical insurance options

Dental and vision insurance

Retirement plan eligibility

Job summary

Metrea is hiring a Teammate Support Specialist in Washington, DC to provide HR guidance across the employee lifecycle. You’ll partner with Payroll, Total Rewards, and People Partners to ensure a seamless experience and uphold policy compliance.

You’ll solve problems, advocate for teammates, and help improve processes in a fast-paced, regulated environment. This role demands discretion, strong communication, and customer-service excellence.

Qualifications

• 2-4+ years of progressive HR experience, with at least 2 years in shared services role
• Bachelor’s degree in human resources management or related field; PHR or SHRM-CP preferred
• Strong customer service mindset with a passion for helping people and resolving issues
• Excellent communication and interpersonal skills with the ability to build trust at all levels of the organization
• Strong organizational skills and attention to detail with the ability to manage multiple priorities simultaneously
• Solid understanding of HR practices, employment laws, and leave administration
• Ability to handle sensitive and confidential information with professionalism and discretion
• Experience working in a fast-paced, high-growth environment
• Problem-solving skills with the ability to navigate ambiguity and deliver practical solutions
• Experience in aviation, aerospace, defense, or other highly regulated industries is preferred

Responsibilities

• Serve as a primary point of contact for teammate HR inquiries, providing timely, accurate, and service-oriented support
• Support teammates and managers with questions related to benefits, leave programs, payroll, policies, employee records, and HR processes
• Administer and track leave programs, including FMLA, ADA accommodations, military leave, and other applicable leave requests
• Manage employee cases and documentation while maintaining confidentiality and compliance with company policies and employment laws
• Partner with Payroll, Total Rewards, Talent Acquisition, and People Business Partners to resolve teammate issues and ensure a consistent employee experience
• Support onboarding, offboarding, employment changes, and other employee lifecycle events
• Assist with employee relations matters by conducting initial reviews, gathering information, documenting concerns, and escalating issues as appropriate
• Maintain accurate employee records within HRIS and related systems
• Ensure compliance with federal, state, and local employment regulations and company policies
• Contribute to process improvement initiatives that enhance efficiency, compliance, and teammate satisfaction
• Develop and maintain knowledge articles, SOPs, and team resources to improve service delivery and self-service capabilities

Skills

Customer service mindset

Communication

Interpersonal skills

Organizational skills

Education

Bachelor’s degree in HR management or related field

PHR or SHRM-CP (preferred)

Job description

Company Overview

Metrea delivers effects-as-a-service to national security partners across five domains and more than a dozen mission areas. These include airborne ISR, electronic warfare, secure communications, aerial refueling, special air missions, aerial firefighting, and advanced simulation. We own the whole stack: designing, building, and operating turnkey capabilities that give our partners decisive, asymmetric advantage against rapidly evolving threats.

Company Overview

Metrea delivers effects-as-a-service to national security partners across five domains and more than a dozen mission areas. These include airborne ISR, electronic warfare, secure communications, aerial refueling, special air missions, aerial firefighting, and advanced simulation. We own the whole stack: designing, building, and operating turnkey capabilities that give our partners decisive, asymmetric advantage against rapidly evolving threats.

Our operating model is built around three interlocking pillars. The Support Groups provide a global shared-service – spanning people, finance, platform, operations, legal, and engagement. This frees up our Core Groups, who develop and own mission capabilities end-to-end, to focus entirely on delivery. The Market Groups apply a regional lens, ensuring that our agile and adaptable capabilities remain aligned to the wicked problems that matter most to our partners across the Americas, EMEA, and Asia-Pacific.

At the heart of our model is a simple but powerful idea: be a true partner with skin in the game. Our partners need effects, not just equipment. By owning the full stack – from the lab to the field – we are able to drive a continuous cycle of innovation that keeps our partners ahead. It's a fast-moving, intellectually demanding environment where talented people are given real responsibility, work on problems that matter, and contribute to an enterprise that is growing quickly and deliberately.

Headquartered in Washington, DC, with facilities across the United States, the United Kingdom, as well as Continental Europe and Asia-Pacific.

Group Overview

Metrea Management is our global shared service providing support for the Capabilities in areas such as People, Finance, Legal, Strategy, and Information Technology.

People Group is dedicated to attracting, developing, and retaining, top talent, ensuring a positive and productive work environment. We are a results-oriented team focused on delivering innovative People solutions that drive business results. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

As we continue to grow, we’re looking for a Teammate Support Specialist to join our People Team in Washington D.C.

Position Summary

This role is at the heart of the teammate experience. As a trusted resource for employees, you’ll provide guidance and support across the employee lifecycle, helping teammates navigate policies, benefits, leave administration, HR processes, and workplace concerns. You’ll partner closely with leaders, People Business Partners, Payroll, Talent Acquisition, and Total Rewards to ensure a seamless and positive experience for our teammates.

This is more than a traditional HR support role. You’ll have the opportunity to solve complex problems, improve processes, advocate for teammates, and contribute to an employee experience that supports both our people and our mission.

What You’ll Do

• Serve as a primary point of contact for teammate HR inquiries, providing timely, accurate, and service-oriented support
• Support teammates and managers with questions related to benefits, leave programs, payroll, policies, employee records, and HR processes
• Administer and track leave programs, including FMLA, ADA accommodations, military leave, and other applicable leave requests
• Manage employee cases and documentation while maintaining confidentiality and compliance with company policies and employment laws
• Partner with Payroll, Total Rewards, Talent Acquisition, and People Business Partners to resolve teammate issues and ensure a consistent employee experience
• Support onboarding, offboarding, employment changes, and other employee lifecycle events
• Assist with employee relations matters by conducting initial reviews, gathering information, documenting concerns, and escalating issues as appropriate
• Maintain accurate employee records within HRIS and related systems
• Ensure compliance with federal, state, and local employment regulations and company policies
• Contribute to process improvement initiatives that enhance efficiency, compliance, and teammate satisfaction
• Develop and maintain knowledge articles, SOPs, and team resources to improve service delivery and self-service capabilities

What You Bring

• 2-4+ years of progressive HR experience, with at least 2 years in shared services role
• Bachelor’s degree in human resources management or related field PHR or SHRM-CP (preferred)
• Strong customer service mindset with a passion for helping people and resolving issues
• Excellent communication and interpersonal skills with the ability to build trust at all levels of the organization
• Strong organizational skills and attention to detail with the ability to manage multiple priorities simultaneously
• Solid understanding of HR practices, employment laws, and leave administration
• Ability to handle sensitive and confidential information with professionalism and discretion
• Experience working in a fast-paced, high-growth environment
• Problem-solving skills with the ability to navigate ambiguity and deliver practical solutions
• Experience in aviation, aerospace, defense, or other highly regulated industries is preferred

Benefits

• Medical insurance options
• Dental and vision insurance
• Retirement plan eligibility

Work Authorization / Security Clearance

Employee must be a US citizen.

AAP/EEO Statement

Metrea Management LLC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

Position Type and Expected Hours of Work

This is a full-time exempt position with typical working hours Monday through Friday, 8:00 a.m. to 5:00 p.m. Hours and work shifts may change in accordance with department and business needs. Exempt Employees must have the ability to be on-call and available, as business needs require.

Base Pay Range

The compensation range shown below is a good faith estimate and reflects the expected base pay for this position upon hire. This is just one component of Metrea's overall approach to total rewards and final compensation decisions, including the ultimate salary or hourly rate agreed upon, may vary depending on factors such as job location, job-specific knowledge, skills, experience, and the overall negotiated compensation package. Eligible full-time employees also receive a comprehensive benefits package designed to support their health, wellbeing, and long-term success.

Pay Range: $64,000 USD - $90,000 USD

Our Firmware

At Metrea, our single core value is Rooted in Humility, and our four cornerstone attributes are Entrepreneurial, Systematic, Discerning, and Over-Deliver. These form what we call our Teammate Firmware. Just like technical firmware connects software and hardware, our Firmware is the constant interface between our mission and our people. It defines how we show up, how we work together, and how we solve complex problems.

Our team Firmware creates a web-like, hyper-collaborative, dynamically hierarchical way of working that helps us adapt quickly, communicate openly, and distribute decision-making to where expertise actually lives. It enables groups to self-organize around hard problems, shift fluidly as priorities evolve, and operate with the trust, curiosity, and discipline required in a complex mission space. This foundation allows us to deliver elegant, effective solutions and uphold our purpose: protecting our precious inheritance.