Teammate (Retail Associate)

Rally House; Strongsville (OH); On-site; USD 19,000 - 21,000; Full time

Job summary

Rally House in Strongsville, OH is seeking a Teammate to deliver a welcoming, energetic customer experience while supporting daily store tasks.

You will help with sales, merchandising, and operations through teamwork, attention to detail, and initiative. The role requires being at least 16, standing for long periods, and a passion for sports.

Qualifications

• Must be at least 16 years of age.
• Previous customer-facing experience preferred.

Responsibilities

• Demonstrate Rally House values through positive teamwork and engagement with peers
• Seek feedback and apply coaching to improve performance
• Actively participate in training and skill drills to build service capability
• Complete assigned tasks accurately and on time
• Follow playbooks, loss prevention and safety guidelines consistently
• Report operational issues, shortages, or concerns to leadership
• Build working knowledge of store systems and daily processes
• Execute merchandising tasks as directed (folding, hanging, replenishment, recovery)
• Support floor moves and transitions under leadership guidance
• Maintain clean, organized fixtures and back-of-house areas
• Protect brand standards through attention to detail
• Deliver a welcoming, energetic customer experience using the Party model
• Engage customers, identify needs, and recommend products
• Resolve basic customer issues and escalating when needed
• Represent Rally House with enthusiasm and professionalism
• Contribute to daily sales goals through service behaviors
• Support promotions, launches, and event execution
• Take ownership of personal performance metrics (conversion, UPT, AT)

Skills

Fast-paced

Communication skills

Team oriented

Time management

Job description

Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behind it all is a team fueled by energy, passion, and hometown pride. As we continue to grow, we're looking for team members who are excited to help shape the future of Rally House, deliver exceptional experiences, and make every fan feel right at home.

Job Description

The Teammate supports the success of the store by delivering a welcoming and engaging experience for guests while completing daily tasks with care and consistency. This role contributes to sales, merchandising, and operations through strong teamwork, attention to detail, and a willingness to take initiative. The Teammate helps create a positive store environment and represents the Rally House brand with energy and professionalism.

Competencies

Social

Brings energy and enthusiasm to interactions with customers and teammates. Initiates conversations, builds connections, and helps create a fun, welcoming environment.

Customer Centric

Puts the customer first in every interaction. Listens to understand needs, offers helpful recommendations, and takes ownership of creating a great experience.

Action Oriented

Takes initiative and gets things done. Sees what needs to be done and acts without waiting to be asked. Maintains urgency and follows through on commitments.

Responsibilities

People

• Demonstrate Rally House values through positive teamwork and engagement with peers
• Seek feedback and apply coaching to improve performance
• Actively participate in training and skill drills to build service capability

Operations

• Complete assigned tasks accurately and on time
• Follow playbooks, loss prevention and safety guidelines consistently
• Report operational issues, shortages, or concerns to leadership
• Build working knowledge of store systems and daily processes

Merchandising

• Execute merchandising tasks as directed (folding, hanging, replenishment, recovery)
• Support floor moves and transitions under leadership guidance
• Maintain clean, organized fixtures and back-of-house areas
• Protect brand standards through attention to detail

Service

• Deliver a welcoming, energetic customer experience using the Party model
• Engage customers, identify needs, and recommend products
• Resolve basic customer issues and escalating when needed
• Represent Rally House with enthusiasm and professionalism

Results

• Contribute to daily sales goals through service behaviors
• Support promotions, launches, and event execution
• Take ownership of personal performance metrics (conversion, UPT, AT)

Skills and Knowledge

Ability to work effectively in a fast-paced, team-oriented environment, Clear and effective communication skills, Enthusiastic attitude with a passion for sports and retail, Time management skills with the ability to prioritize tasks.

Qualifications

• Must be at least 16 years of age
• Previous customer-facing experience preferred

Physical Requirements

• Must be able to stand and walk for extended periods of time
• Ability to lift up to 50 pounds
• Ability to bend, reach, and climb ladders

Pay Range

$13.50 - $15.00

We're fans, just like you!

In order to provide customers with the best experience possible, we hire team members who share the same passion for sports as our customers. We encourage our team members to show their team spirit, so customers feel welcome to strike up a conversation about their favorite team, the latest game or even their favorite rivalry! We want to be more than just another sports store, and our team members help us stand apart from the competition.