Teammate (Retail Associate)

Rally House; Colerain Township (OH); On-site; USD 18,000 - 21,000; Part time

Job summary

Rally House in Colerain Township, OH is seeking a Teammate to deliver a welcoming and engaging guest experience while completing daily tasks with care. You will contribute to sales, merchandising, and operations through teamwork, attention to detail, and initiative.

Join a brand that celebrates sports and community. You will stand for up to 50 pounds, help with folding, replenishment, and customer service, and represent Rally House with energy and professionalism as part of a friendly,

Qualifications

• Social: Brings energy and enthusiasm to interactions with customers and teammates.
• Customer Centric: Puts the customer first in every interaction.
• Action Oriented: Takes initiative and follows through on commitments.

Responsibilities

• People: Demonstrate Rally House values through positive teamwork and engagement with peers.
• Operations: Complete assigned tasks accurately and on time; follow playbooks and safety guidelines.
• Merchandising: Execute merchandising tasks, maintain clean fixtures and back-of-house areas.
• Service: Deliver a welcoming, energetic customer experience; engage and assist customers.
• Results: Contribute to daily sales goals and support promotions and events.

Skills

Social

Customer Centric

Action Oriented

Job description

Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behind it all is a team fueled by energy, passion, and hometown pride. As we continue to grow, we’re looking for team members who are excited to help shape the future of Rally House, deliver exceptional experiences, and make every fan feel right at home.

Job Description

The Teammate supports the success of the store by delivering a welcoming and engaging experience for guests while completing daily tasks with care and consistency. This role contributes to sales, merchandising, and operations through strong teamwork, attention to detail, and a willingness to take initiative. The Teammate helps create a positive store environment and represents the Rally House brand with energy and professionalism.

Competencies

• Social: Brings energy and enthusiasm to interactions with customers and teammates. Initiates conversations, builds connections, and helps create a fun, welcoming environment.
• Customer Centric: Puts the customer first in every interaction. Listens to understand needs, offers helpful recommendations, and takes ownership of creating a great experience.
• Action Oriented: Takes initiative and gets things done. Sees what needs to be done and acts without waiting to be asked. Maintains urgency and follows through on commitments.

Responsibilities

People

• Demonstrate Rally House values through positive teamwork and engagement with peers
• Seek feedback and apply coaching to improve performance
• Actively participate in training and skill drills to build service capability
• Contribute to a welcoming, energetic, party atmosphere

Operations

• Complete assigned tasks accurately and on time
• Follow playbooks, loss prevention and safety guidelines consistently
• Report operational issues, shortages, or concerns to leadership
• Build working knowledge of store systems and daily processes

Merchandising

• Execute merchandising tasks as directed (folding, hanging, replenishment, recovery)
• Support floor moves and transitions under leadership guidance
• Maintain clean, organized fixtures and back-of-house areas
• Protect brand standards through attention to detail

Service

• Deliver a welcoming, energetic customer experience using the Party model
• Engage customers, identify needs, and recommend products
• Resolve basic customer issues and escalates when needed
• Represent Rally House with enthusiasm and professionalism

Results

• Contribute to daily sales goals through service behaviors
• Support promotions, launches, and event execution
• Take ownership of personal performance metrics (conversion, UPT, AT)

Skills and Knowledge

Ability to work effectively in a fast-paced, team-oriented environment, Clear and effective communication skills, Enthusiastic attitude with a passion for sports and retail, Time management skills with the ability to prioritize tasks

Qualifications

• Must be at least 16 years of age
• Previous customer-facing experience preferred

Physical Requirements

• Must be able to stand and walk for extended periods of time
• Ability to lift up to 50 pounds
• Ability to bend, reach, and climb ladders

Pay Range

$13.50 - $15.00