Teammate (Retail Associate)

Friendsofkerhonkson; City of Syracuse (NY); Sur place; USD 22 000 - 26 000; Plein temps

Résumé du poste

Rally House in Syracuse, NY is seeking a Teammate to deliver a welcoming and engaging guest experience while supporting sales, merchandising, and daily store tasks. You will work as part of a team to maintain a clean, organized environment and ensure brand standards are met.

The role emphasizes energy, teamwork, and initiative; you will interact with customers, resolve basic issues, and contribute to promotional events, launches, and daily performance metrics.

Qualifications

• At least 16 years of age.
• Previous customer-facing experience preferred.
• Ability to stand and walk for extended periods; lift up to 50 pounds.
• Clear and effective communication; enthusiastic attitude; time management.

Responsabilités

• Demonstrate Rally House values and engage customers with energy.
• Execute merchandising tasks and maintain clean, organized fixtures.
• Provide a welcoming store environment and assist guests with purchases.
• Report issues to leadership and support promotions and events.

Connaissances

Customer service oriented

Teamwork

Communication skills

Time management

Description du poste

Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behind it all is a team fueled by energy, passion, and hometown pride. As we continue to grow, we're looking for team members who are excited to help shape the future of Rally House, deliver exceptional experiences, and make every fan feel right at home.Job DescriptionThe Teammate supports the success of the store by delivering a welcoming and engaging experience for guests while completing daily tasks with care and consistency. This role contributes to sales, merchandising, and operations through strong teamwork, attention to detail, and a willingness to take initiative. The Teammate helps create a positive store environment and represents the Rally House brand with energy and professionalism.CompetenciesSocial: Brings energy and enthusiasm to interactions with customers and teammates. Initiates conversations, builds connections, and helps create a fun, welcoming environment.Customer Centric: Puts the customer first in every interaction. Listens to understand needs, offers helpful recommendations, and takes ownership of creating a great experience.Action Oriented: Takes initiative and gets things done. Sees what needs to be done and acts without waiting to be asked. Maintains urgency and follows through on commitments.ResponsibilitiesPeopleDemonstrate Rally House values through positive teamwork and engagement with peersSeek feedback and apply coaching to improve performanceActively participate in training and skill drills to build service capabilityContribute to a welcoming, energetic, party atmosphereOperationsComplete assigned tasks accurately and on timeFollow playbooks, loss prevention and safety guidelines consistentlyReport operational issues, shortages, or concerns to leadershipBuild working knowledge of store systems and daily processesMerchandisingExecute merchandising tasks as directed (folding, hanging, replenishment, recovery)Support floor moves and transitions under leadership guidanceMaintain clean, organized fixtures and back-of-house areasProtect brand standards through attention to detailServiceDeliver a welcoming, energetic customer experience using the Party modelEngage customers, identify needs, and recommend productsResolve basic customer issues and escalate when neededRepresent Rally House with enthusiasm and professionalismResultsContribute to daily sales goals through service behaviorsSupport promotions, launches, and event executionTake ownership of personal performance metrics (conversion, UPT, AT)Skills and KnowledgeAbility to work effectively in a fast-paced, team-oriented environment, Clear and effective communication skills, Enthusiastic attitude with a passion for sports and retail, Time management skills with the ability to prioritize tasksQualificationsMust be at least 16 years of agePrevious customer-facing experience preferredPhysical RequirementsMust be able to stand and walk for extended periods of timeAbility to lift up to 50 poundsAbility to bend, reach, and climb laddersPay Range$16.50 - $19.00