Teammate - On Field Operations

DICK'S Sporting Goods; Chesterfield Township (OH); On-site; USD 24,000 - 34,000; Full time

Job summary

DICK’S Sporting Goods is hiring a Teammate – On Field Operations to ensure the store is organized, accurate, and ready to meet athlete needs. You will greet customers, provide product guidance, and support merchandising and pricing across the sales floor.

In this role, you will promote loyalty programs, maintain presentation standards, and adhere to safety and SOPs while working as part of a collaborative team. This is a storefront position focused on delivering an exceptional athlete experience.

Qualifications

• Greet customers and Athletes and provide helpful, accurate product knowledge and service.
• Uphold merchandising and presentation standards with floor sets, signage, price changes, and inventory presentation.
• Promote programs such as loyalty, warranty sales, and credit card enrollment.
• Follow safety, loss prevention, and SOPs, including applicable regulations.
• Create an inclusive store environment where everyone feels welcome and respected.
• Support the team across the store and perform other tasks as assigned.

Responsibilities

• Greet customers and athletes to understand their needs and assist with shopping.
• Maintain merchandising standards, floor sets, signage, pricing, and inventory presentation.
• Promote loyalty programs and additional services to customers.
• Adhere to safety, loss prevention, and standard operating procedures and legal guidelines.
• Foster an inclusive, respectful store environment for teammates and athletes.
• Be ready to assist across the store as part of a collaborative team.

Skills

Customer service

Product knowledge

Teamwork

Sales

Retail operations

Education

High School Diploma or Equivalent

Job description

At DICK’S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW:

Sport inspires us. Innovation drives us. Come Win With Us at DICK’S Sporting Goods as part of a team that redefines what’s possible.

Whether you live for sport or cozy fashion, you’ll love building your career at DICK’S. It’s more than a job — it’s a chance to be part of a team where you’re welcomed, supported, and empowered from day one. In our stores, you’ll make a real difference by delivering exceptional experiences to athletes of all abilities. If you’re coachable, accountable, collaborative, and trustworthy, this is the place for you. Win with us every time you step onto the floor.

Deliver a seamless athlete experience by supporting merchandising, product availability, pricing, and signage across the sales floor. As a Teammate – On Field Operations , you will ensure the store is organized, accurate, and ready to meet athlete needs at all times. Be part of a team that brings energy, discipline, and teamwork to every shift.

Job Duties & Responsibilities

• Greet everyone (Teammates and Athletes) and proactively approach athletes to understand their needs and support their shopping experience by providing helpful, accurate product knowledge and customer service.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
• Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws and guidelines of external governing entities, including those of the Federal ATF.
• Create an inclusive store environment where everyone (Teammates & Athletes) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store. Performs other tasks as assigned.

QUALIFICATIONS:

• High School Diploma or Equivalent

VIRTUAL REQUIREMENTS:

At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidatesdo not use AI tools(like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.

• AI tools are not permitted to be used by the candidate during any part of the interview process.

• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!