Teamcenter Support Lead

TechDigital Group; Fort Worth (TX); Vor Ort; USD 100.000 - 130.000; Vollzeit

Zusammenfassung

TechDigital Group is seeking a Teamcenter Application Support professional with over 10 years of experience to lead L2/L3 support for Siemens Teamcenter environments. You will ensure high availability and performance across PLM systems while troubleshooting and resolving complex issues.

The role involves managing integrations with various systems and providing support to a global user base, including engineering and manufacturing. The ideal candidate should possess strong skills in Teamcenter support and administration.

Qualifikationen

• 10+ years of Teamcenter Application Support experience.
• Experience providing end-user support across global user base.
• Ability to troubleshoot and resolve complex functional and technical issues.

Aufgaben

• Lead L2/L3 application support for Siemens Teamcenter environments.
• Manage and support integrations with upstream and downstream systems.
• Track and report service KPIs, SLAs, and compliance metrics.

Kenntnisse

Teamcenter Application Support

Teamcenter Administration

Teamcenter Configuration

Jobbeschreibung

JD:

• 10+ Years of Teamcenter Application Support Experience
• Hrs Lead L2/L3 application support for Siemens Teamcenter Unified & Active Workspace (AWC) environments, ensuring high availability and performance of PLM systems
• Own incident, service request, and problem management, including RCA, defect resolution, and continuous service improvement
• Provide end-user support across global user base (engineering, manufacturing, suppliers) via ticketing tools, chats, and calls
• Troubleshoot and resolve complex functional and technical issues across Teamcenter modules (BOM, Workflow, Change, Document Management)
• Manage and support integrations with upstream and downstream systems (CAD tools, SAP/ERP, MES, third-party applications) ensuring data consistency and interface stability
• Coordinate with cross-functional teams (L1 support, infra, vendors, Siemens GTAC) for issue triage, escalation, and timely resolution
• Support release management, deployments, patches, and minor enhancements including validation support (SIT/UAT/Production)
• Perform application monitoring, log analysis, and proactive issue detection to minimize downtime and reduce ticket volumes
• Develop and maintain runbooks, SOPs, knowledge base articles, and drive shift-left/automation initiatives
• Track and report service KPIs, SLAs, and compliance metrics, and contribute to continuous improvement and optimization initiatives

Top Skills:

1. Teamcenter Application Support
2. Teamcenter Administration
3. Teamcenter Configuration

Additional Details:

Teamcenter Support team will work with this person