Team Services Coordinator

Fanatics; Easton (Northampton County); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Fanatics Commerce is seeking a Coordinator, Team Services to support MLB league and club partner commitments, coordinating across Merchandising, Operations, Events, Finance, and other teams to ensure on-time, high-quality deliverables. This role connects Fanatics Commerce with MLB and clubs, maintaining trackers and driving readiness for outfitting, events, launches, and seasonal activities.

The position emphasizes bold leadership, data-driven execution, and the use of AI-enabled insights to

Qualifications

• Strong organizational and project-management skills with demonstrated ability to maintain trackers, timelines, and action item logs across multiple concurrent workstreams.
• Ability to manage competing priorities in a fast-paced, deadline-driven environment with consistent attention to detail and follow-through.
• Strong written and verbal communication skills, including the ability to prepare clear meeting materials, recaps, status updates, and partner-facing correspondence.
• Comfortable working cross-functionally with internal teams — including Merchandising, Operations, Events, and Finance — as well as external stakeholders such as league and club partners.
• Experience in sports, retail, licensing, merchandising, or partner services preferred.
• Strong interest in MLB and the broader sports industry preferred.
• Demonstrated ability to identify execution risks, elevate issues appropriately, and support continuous improvement of operational processes.

Responsibilities

• Partner cross-functionally with Merchandising, Operations, Events, and Finance teams to align on priorities, resolve dependencies, and keep MLB and club deliverables on track.
• Serve as a reliable point of coordination between internal stakeholders and external partners, including MLB and club contacts, ensuring clear communication and consistent follow-through.
• Support a collaborative team environment by contributing to process documentation, shared trackers, and consistent status reporting that keeps all partners informed.
• Maintain project trackers, action item logs, and partner commitment records with a high degree of accuracy and consistency.
• Manage multiple concurrent priorities in a fast-paced environment, meeting deadlines and maintaining quality across all deliverables.
• Prepare meeting materials, recaps, and status updates that keep MLB and club partners informed and confident in Fanatics Commerce's execution.
• Contribute to a partner experience that reflects the standards and trust required to operate at the highest level of professional sports.
• Identify execution risks early, elevate issues appropriately, and propose practical solutions that keep initiatives moving forward without disruption.
• Support continuous improvement of Team Services processes and workflows, surfacing opportunities to increase efficiency and reduce friction across the partner experience.

Skills

Project management

Cross-functional

Communication

Stakeholder mgmt

Sports industry

Job description

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

ROLE OVERVIEW

The Coordinator, Team Services will support the day-to-day execution of MLB league and club partner commitments, coordinating across Merchandising, Operations, Events, Finance, and other functional teams to ensure deliverables are completed on time and to standard. This role serves as a key operational connector between Fanatics Commerce, MLB, and club stakeholders — maintaining trackers, supporting communication, and driving readiness across outfitting, events, launches, and seasonal activities. The Coordinator, Team Services delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact

• Partner cross-functionally with Merchandising, Operations, Events, and Finance teams to align on priorities, resolve dependencies, and keep MLB and club deliverables on track.
• Serve as a reliable point of coordination between internal stakeholders and external partners, including MLB and club contacts, ensuring clear communication and consistent follow-through.
• Support a collaborative team environment by contributing to process documentation, shared trackers, and consistent status reporting that keeps all partners informed.

Fan & Customer Impact

• Support outfitting, event, launch, and seasonal readiness activities that deliver a high-quality experience for MLB clubs and their players and staff.
• Maintain accurate partner commitments and timelines to ensure that club and league stakeholders receive the responsiveness and service they expect.
• Prepare meeting materials, recaps, and status updates that keep MLB and club partners informed and confident in Fanatics Commerce's execution.
• Contribute to a partner experience that reflects the standards and trust required to operate at the highest level of professional sports.

Innovation & Problem Solving

• Identify execution risks early, elevate issues appropriately, and propose practical solutions that keep initiatives moving forward without disruption.
• Support continuous improvement of Team Services processes and workflows, surfacing opportunities to increase efficiency and reduce friction across the partner experience.
• Bring curiosity and initiative to recurring challenges, looking for ways to streamline coordination, reporting, and cross-functional communication.
• Contribute ideas and observations that help the Team Services function scale effectively alongside a growing portfolio of MLB and club partnerships.

Ownership & Execution

• Maintain project trackers, action item logs, and partner commitment records with a high degree of accuracy and consistency.
• Manage multiple concurrent priorities in a fast-paced environment, meeting deadlines and maintaining quality across all deliverables.
• Follow through on commitments without requiring repeated follow-up, demonstrating the reliability that MLB and club partners depend on.
• Prepare clear, well-organized reporting and status updates that reflect current progress and flag any items requiring escalation or decision.

We are building a future-ready organization. This role is expected to:

• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING Required Qualifications:

• Strong organizational and project-management skills with demonstrated ability to maintain trackers, timelines, and action item logs across multiple concurrent workstreams.
• Ability to manage competing priorities in a fast-paced, deadline-driven environment with consistent attention to detail and follow-through.
• Strong written and verbal communication skills, including the ability to prepare clear meeting materials, recaps, status updates, and partner-facing correspondence.
• Comfortable working cross-functionally with internal teams — including Merchandising, Operations, Events, and Finance — as well as external stakeholders such as league and club partners.
• Experience in sports, retail, licensing, merchandising, or partner services preferred.
• Strong interest in MLB and the broader sports industry preferred.
• Demonstrated ability to identify execution risks, elevate issues appropriately, and support continuous improvement of operational processes.

WORK LOCATION

Hybrid: The primary place of performance of this role is the Company's office located in Easton, PAsubject to the Company's current hybrid work policy. This role currently requires in-office presence Tuesday, Wednesday, Thursday.

ABOUT US

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

ABOUT THE TEAM

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com .

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:

Build Championship Teams

Obsessed with Fans

Limitless Entrepreneurial Spirit

Determined and Relentless Mindset

At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Fanatics Commerce ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.