Team & Membership Coordinator

Shea Properties; Virginia (MN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Paid Time Off

7 paid holidays

401(k) plan

Job summary

BlueStar Resort & Golf (BSRG) at Trilogy at Lake Frederick in Northern Virginia seeks a Team & Membership Coordinator to manage team, member relations, retail, and accounting operations for the property. You will serve as the HR contact and ensure adherence to Membership Plan rules and club protocols, reporting to the Club General Manager.

Key duties include onboarding new team members, payroll processing, benefits administration, member enrollment, and coordinating meetings and events to create

Qualifications

• Associates degree or equivalent required.
• One to three years’ customer service or hospitality experience preferred.
• Experience in a Homeowner Association environment preferred.
• Computer literate with proficiency in Microsoft Office.
• Ability to read and comprehend simple instructions, short correspondence, and memorandums.
• Ability to communicate positively and effectively with team members and supervisors about task responsibilities.
• Desire to contribute to a productive work environment with a positive attitude.
• Must be self-motivated, able to work independently with minimal supervision.
• Excellent verbal communication and customer service with members, guests, and staff.
• Flexible schedule including evenings and weekends.
• Valid driver’s license may be required.

Responsibilities

• Communicate the core values and mission of BlueStar Resort & Golf (BSRG).
• Maintain confidentiality regarding all human resources and business matters.
• Manage People Services hiring—from new hire through termination.
• Onboard new Team Members and provide required system access.
• Process bi-weekly payroll and benefits.
• Process workers’ compensation and related tasks.
• Coordinate meetings, agendas, facilities, and minutes.
• Onboard new community members, establish member accounts, and orientations.
• Welcome Members, Renters and Guests and introduce them to MyTrilogyLife and club amenities.
• Handle membership enrollments, products, services, and monthly reports.
• Host social functions and manage retail outlet activities.
• Provide back-up business center support and routine administrative tasks.
• Maintain office equipment, supplies, and vendor coordination.
• Assist General Manager with email, data entry, and reporting.
• Other duties as assigned.

Skills

Associate degree

Customer service

Hospitality

Communication

Time management

Teamwork

Independent work

Attention to detail

Positive attitude

People skills

Education

Associates degree or equivalent

Tools

Microsoft Office

Job description

Trilogy® at Lake Frederick: Shenandoah Lodge & Athletic Club

Where: Located in the heart of Northern Virginia’s famed & majestic Shenandoah Valley

Pay: $20-$25 per hour

Benefits:

New hourly full-time team members working 30 hours or more per week, will be eligible for the Company medical, dental and life insurance plans the first of the month following 60 days of full-time employment.

Full-Time team members are eligible to accrue Paid Time Off (“PTO”) in accordance with the Company policy at a rate of 120 hours per year.

Full-Time team members are eligible for 7 paid holidays annually.

Part-Time team members are eligible to accrue Paid Sick Leave in accordance with state guidelines.

All team members 21 years and older are eligible to participate in the J.F. Shea Co., Inc. 401(k) plan after completion of 30 days of service.

POSITION OVERVIEW:

The Team & Membership Coordinator is responsible for all Team, Member Relations, Retail, and Accounting for the property. Representation of the Club for enrollments and as an informational contact maintaining all HR protocols and Membership Plan rules and regulations. Professional and friendly communication, coordination, and cooperation sets the tone for positive attitudes, long-term engagement and overall experience. This position reports to the Club General Manager.

KEY RESPONSIBILITIES

• Communicate the core values and mission of BlueStar Resort & Golf (BSRG) to support the achievement of company goals.
• Maintain confidentiality regarding all human resources and business matters.
• Manage all duties and responsibilities related to the People Services hiring process—from new hire through termination.
• Onboarding new Team Members, ensuring all required system access is provided, and perform new hire orientations.
• Process bi-weekly payroll and benefits.
• Process workman’s compensation.
• Research and develop resources that create timely and efficient workflow. Perform uniformed correspondence procedures and style practices.
• Prepare and submit daily reports for Central Services corporate office.
• Maintain effective communication with all team members to maintain a smooth, informed, and consistent atmosphere related to Club functions.
• Process all incoming invoices and set up and maintain monthly accounts receivable process (including member accounts).
• Reconcile monthly statements and coordinate all month-end accounting processes.
• Compose and proofread documents, such as correspondence, contracts, reports, memorandums, and fax cover sheets as required by business.
• Coordinate and arrange meetings, prepare agendas, reserve and prepare facilities, and record and transcribe meeting minutes.
• Act as the first point of contact for member relations.
• Onboard new community members, establish member accounts, and conduct new member orientations.
• Welcome Members, Renters and Guests in an energetic and friendly fashion, according to BlueStar protocol, via phone or onsite. Enroll, engage and provide a hospitable experience introducing them to MyTrilogyLife, club amenities, services and ways to connect to make them feel comfortable and confident. Renters have an opportunity to convert to homeowners, so their experience can benefit long-term home values.
• Introduce various property Memberships, describe products, services, registration and resale programs. Handle financial transactions, resignation, privilege maintenance, and month-end reports to ensure long term success.
• Host Social Member functions to build connections.
• Manage retail outlet(s) including entering new goods into inventory, merchandising, and monthly counts and reports.
• Provide back-up business center support (copying, mailing, and fax), schedule appointments, registration and fee collection and other homeowner services.
• Assist General Manager with administrative support, such as email and phone calls, spreadsheet creation, data entry, updates to website, creation of reports, committee minutes, general filing, etc.
• Maintain the organization and function of all office equipment; ensure proper inventory of general office supplies; work with maintenance staff and vendors for repairs.
• Other duties and responsibilities may be assigned.

PERSONAL ATTRIBUTES:

• Must be highly customer oriented and responsive with high need for closure.
• Able to work under pressure and balance multiple priorities and assignments.
• Strong team-building skills, including the ability to lead, cooperate, and motivate.
• Must be a role model and able to live our BlueStar core values:
  • Honesty and Integrity
  • Respect for the Individual
  • Teamwork
  • Competitive Spirit

MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS:

• Associates degree or equivalent required.
• One to three years’ relative customer service or hospitality experience preferred.
• Experience in a Homeowner Association environment preferred.
• Computer literate with proficiency in Microsoft Office.
• Ability to read and comprehend simple instructions, short correspondence, and memorandums.
• Ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities.
• Desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public.
• Must be self-motivated, follow direction, and able to work independently with little supervision to consistently achieve high work standards, attention to detail, accuracy and timeliness.
• Must have excellent verbal communication and customer service skills while dealing with members, guests, and staff.
• Must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment.
• Must have good time management, organization, and follow-up skills.
• Must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected.
• This position requires a flexible schedule to include evenings and weekends.
• Valid driver’s license may be required.

WORK ENVIRONMENT:

This position operates in a professional indoor office environment and routinely uses standard office equipment, such as computers, phones, copy and fax machines. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is regularly required to speak and hear, sit or stand for extended periods of time, walk or be able to move around the office space, use hands to fingers, handle or feel, bend, and reach with hands and arms. The employee must be able to occasionally lift and/or move up to 20 pounds.

BLUESTAR RESORT & GOLF IS AN EQUAL OPPORTUNITY EMPLOYER