Team Member Support Representative (Part-Time)

Hollywood Park Management Company, LLC.; Inglewood (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Hollywood Park in Inglewood, CA is seeking a Team Member Support Representative to provide operational support for the Guest Experience department across event and non-event days. You will set up entry gate technology, distribute and prepare equipment, and ensure signage and supplies are organized for smooth guest flow.

The role requires helpful, proactive collaboration with staff and guests, including handling wayfinding, ticket scanning, and liaisons between stakeholders.

Qualifications

• Previous experience in customer service, hospitality, entertainment, or guest services preferred.
• Willingness to assist guests and team members and operate entry technology.

Responsibilities

• Provide operational support for the Guest Experience department on event and non-event days.
• Set up technology at entry gates and prepare equipment for staff.
• Prepare signage and equipment for the Guest Experience areas.
• Assist guests with wayfinding and information.
• Maintain entry technology and ensure devices are charged during events.
• Escalate issues to the Manager or TMX Leads as needed.

Skills

Customer service

Hospitality

Guest services

Tools

Ticket scanners

Radios

Entry gates technology

Job description

Hollywood Park is a premier, nearly 300-acre global sports and entertainment destination in Inglewood, California. Owned, operated, and being developed by Los Angeles Rams Owner/Chairman E. Stanley Kroenke, it stands as the largest urban mixed-use development currently under construction in the Western United States. The vibrant \"city within a city\" features sophisticated residences, a dynamic outdoor retail and lifestyle district, creative office spaces, public parks, and a scenic lake. Anchored by the world-class SoFi Stadium and YouTube Theater, with Hollywood Park Studios and a luxury boutique hotel forthcoming, the district creates the ultimate Live, Work, Play environment.

Home to the Los Angeles Chargers and Super Bowl LVI Champion Los Angeles Rams, the 3.1 million-square-foot SoFi Stadium is the NFL’s largest venue, and the first indoor-outdoor stadium. It seats approximately 70,000, expandable to 100,000, with more than 260 luxury suites and over 13,000 premium seats. A proven global leader that consistently ranks among the world’s top venues in ticket sales, the stadium has already hosted iconic events like eight FIFA World Cup 2026 matches, Super Bowl LVI, the 2023 College Football National Championship, WrestleMania 39, the CONCACAF Gold Cup Final, and numerous record-breaking concerts. SoFi Stadium is set to host the Super Bowl LXI in 2027, the Olympic and Paralympic Opening Ceremonies for the 2028 Olympic and Paralympic Games (LA28), along with being converted into the largest Olympic swimming venue in history.

Adjacent to the stadium and under the same sweeping translucent roof canopy sits the 2.5-acre open-air American Airlines Plaza and the 6,000-seat YouTube Theater. As an intimate, state-of-the-art venue, YouTube Theater hosts a diverse line-up of chart-topping superstars, iconic comedy acts, awards shows, esports competitions, community gatherings, and corporate conferences. Named the \"Top West Coast Club or Theater\" by Billboard, YouTube Theater is a must-play destination.

Culture

Hollywood Park is being brought to life by a deeply experienced team of creative forward-thinkers. The project is a celebration of all that Los Angeles has to offer. We are inspired by our diverse Inglewood community as a place for the community to be, to see and to connect.
Hollywood Park is committed to building and maintaining a workplace that celebrates the diversity of our team members, allowing them to bring their authentic selves to work every day.

At the heart of Hollywood Park, lies our dedication to our purpose, promise, and commitments. Our PURPOSE is creating extraordinary experiences, one moment at a time. Our PROMISE is to be an iconic destination that celebrates our diverse and vibrant community. We promise to exceed expectations while cultivating a fun and safe experience where lasting memories are made. Our COMMITMENTS are outlined by S.T.A.R.S.

Our S.T.A.R.S. commitments are enabled by five foundational principles:

• Start with Care - create a lasting impact through genuine care
• Thrive as a Team - create an environment of collaboration and encouragement Anticipate Unspoken Needs - be proactive in delivering extraordinary service and support others
• Resolve with Respect - treat others with empathy, patience, and kindness
• Safety Always - maintain a safe and secure environment

As a Team Member Support Representative, You Will…

Provide operational support for the Guest Experience department on event and non-event days. The Team Member Support Representative will serve in various roles, such as providing technological support for entry gates, distributing and preparing equipment to team members for event days. They primarily focus on preparing the Guest Experience department’s core areas with all the necessary signage and equipment in an organized manner.

More Specific Responsibilities Include, but are not Limited to...

• Possess an extensive knowledge of Hollywood Park venues layouts, seating sections, access control, key venue attractions, key venue personnel identities, emergency activity procedures, and the surrounding Hollywood Park campus (i.e plazas, parking, and rideshare).
• Support designated entry by setting up pedestal scanners and acting as the entry point of contact throughout the event.
• Ensure that all entry technology, including pedestals, tablets, and radios, functions properly and is charged during event hours.
• Maintain presence at assigned entry and address/support any guest or team member questions, concerns, or technology issues, escalating to the Manager and/or TMX Leads as needed.
• Support with the distribution of event day fact sheets, technology kits, water distribution, and other items in appropriate areas.
• Ensure all technology equipment is put away, organized, and ready for next event day operations.
• Ensure the stadium and theater's guest service centers have the necessary supplies, including the cleanliness of all centers such as Pens, post-its, certificates, face masks, ear plugs, throw-up shirts, etc.
• Collect and prepare the dry cleaning uniforms drop-offs from GX Leads and prepare them for pick-up the following day.
• Assist guests and Team Members with wayfinding and other informational needs.
• Uphold ticket scanning and wristbanding integrity.
• Liaisons within the command center between all key stakeholders to exchange pivotal information that impacts guests and stadium operations and escalates potential problems to the appropriate party.
• Provide information for critical incidents and emergencies in assigned post through the use of ticket scanners, visual ticket verification, ticket relocation, and facility knowledge.
• Respectfully perform job duties safely and efficiently without accepting gifts, cash, and/or objects containing monetary value.
• Required to attend department or company trainings as needed.
• Other duties as assigned.
• All positions, duties and titles are subject to change based on department and company needs.

We’d Love to Hear From People With…

• Previous experience in customer service, hospitality, entertainment, or guest services preferred
• Previous experience in leading a